Zipcar

Zipcar offers multiple channels by which to review mileage policies, including a tool (available on our website prior to confirming purchase costs) that allows members to input estimated trip distance and receive an overage estimate, if any will applyThe first opportunity for any Zipcar member to review mileage policy information is at the time of submitting their applicationWe state that by agreeing to submit the application, the terms of our contract are understood and acceptedThere are specific schedules within that contain precise mileage policy, including the allotted free amount per dayAdditionally, all Zipcar members receive a necessary membership card that comes packaged within an on-boarding pamphlet, one that must be opened to obtain and activate their membership cardMileage information is provided therein.Our standard reaction to contested distance overages is to cover miles worth of the overage, which we have done for ** [redacted] Prompted by further requests from ** [redacted] to refund the entirety of the overage, we continued to explain that, per the member contract, this charge stands as legitimate, and that no adjustment beyond the mile reduction would be possible** [redacted] then indicated an ultimatum of either refunding the entire overage, or closing their account, at which point we once more expressed our position and assisted him with closing the accountWe feel that we assisted ** [redacted] sufficiently by clarifying existing resources/policies and offering direct compensation to help ease frustration

The $annual fee on [redacted] account is a non-refundable fee, as outlined in the Zipcar membership agreement This information, in addition to the reasons for account suspension, were communicated to the member appropriately Additionally [redacted] Zipcar account is currently under review for possible fraudulent activity