Ziply Fiber

I reached out to address an issue with my bill, but I faced a series of challenges. The amount on my bill was increased, leading me to visit my bank to obtain a statement proving that I was never behind on payments. The bank confirmed an error in your billing calculation, as all my accounts were up-to-date, and every billed amount was accurately recorded. Despite making three calls, I only managed to connect with a foreign representative who seemed unresponsive, repeatedly acknowledging my frustration without resolving the issue. After being placed on hold, she eventually returned, claiming that everything appeared correct.

While attempting to pay $95.96 on your website, Ziply, where I make monthly payments, I found the amount to be exorbitant for just internet service. As I was making the payment, a power outage occurred, and when it came back on, it showed two payments made. Being on a fixed income, I always ensure prompt bill payments. Subsequently, I made a fourth call to Ziply customer service to request a refund. However, I was informed that nothing could be done once the payment was processed, and the most they could offer was an apology. This issue is not isolated, as I discovered numerous complaints about similar problems with your company. I regret leaving Spectrum, where I enjoyed excellent customer service for many years.

Ziply Fiber is a company that makes their customers mad and refuses to turn over the landline number I've had for almost 20 years now. It's been over two weeks since I requested this and because I told them I filed with the FCC, they quit talking with me and the manager at the mobile phone place. They are corrupt and screw their customers until they finally give up. I've contacted an attorney to assist in this matter; no one should be put through this, they must be fined and their license revoked to stop their business in Montana.

Because of this, I no longer have the ability to call out on the landline or the new cell. More importantly, I'm disabled and I have type 2 diabetes for the past 33 years and bc of the new medicine I'm on that controls it, I go into diabetic shock often. I also suffer from migraines daily and have bulging disks in my neck, ctr of my back and herniated disks in my low back. Since I don't have access to a phone, I cannot make an appt, at our local hospital for a brain scan to see if I had a stroke. I live by myself and no longer know what to do to correct this problem, this is insulting to be treated like this by Ziply Fiber! Please, I beg you to help me before I end up dead without any way of calling out for help. Since I filed a complaint with the FCC, good ole Ziply Fiber refuses to talk with me or the cell phone provider.

My sewer line collapsed. When plumbers came out, they could not clear the line. On their 3d time out they used a bobcat to dig to the line. They found a bundle of energized communication cables stretched perpendicular through the sudes of the pipe, blocking the pipe.This is what caused the collapse.Zipply refused to respond to the plumbing company or to me. Finally, I called the wutc and initiated a complaint. This got zipply, days later, to come out and put slack in the cable so they plumbers can fix the situation. No one from zipply had admitted responsibility. Zipply has refused to identify a human with whom I can interact to resolve this. I am out approx $20,000 as a result of them causing me damage in furtherance of their business interests. This is our 9th day without indoor plumbing or the ability to use running water.

In early July, I switched to Ziply Fiber. It took 6 Appointments (2 they didn't show) to get equipment install. But they did not PORT my number over. I have spent over 50 hours on the phone over the last 3 months to get resolved with customers unable to call me. Yesterday they said it would be fixed by today. Got to work to find they had turned everything off. Called and they said the only way to fix problem was to cancel Account and it would take 3 days to turn it back on. No warning for this.

Ziply is trying to steal more money from me. They sent "what I owe" to credit collection agency. I requested history of payment and billing history. They dont have it and neither does the collection agency. Trying to ruin my credit score! Dont buy Ziply wireless service!

I was told by a tech that came out because I was having problems with my internet that they cut our service to force us to upgrade, when I finally cancelled because for a month my internet would reboot 2-300 times a day they charged me for that month and didn't send me a final bill so I thought I was paid up, and they sent me to collections 6 weeks later so they could not give me a credit for the month I had no service, they will rip you off any way they can.

From day one I have issues with ziply fiber. Starting out getting connected was told I would get a bill. 2 months go by and no bill. I call customer service and they said it is because I am singed up paperless billing and I never signed up that. If wanted to have paper billing I would charge me a fee. So, I to to electronic billing. Then I finally get a bill and I am charge service charge. So, call customer service again. I am informed to because there is a service charge for not have auto pay setup. I was never informed about that before. My internet service was always disconnecting. Every time I called tech support they would just tell me to disconnect the box and reconnect. It would for a week, then go back disconnecting the internet. I got sick my internet disconnecting. So, I call to disconnect my service. Then they finally offered to send a tech out to find out what was going on. But, to late I was done with on the poor customer service I was getting. I called on Dec, 27,2021. So, I ask when does my billing cycle end that I just paid and he informed me was paid up to Jan 9. 2022. Then Jan 9. 2022 come around and I am getting billed again. When I called customer service they informed my that my billing cycle started on Dec 17 2021 and do not prorate. That not what I was told when I call to disconnect. So I am paying for service I did not have. When I requested my service disconnected I should have been informed about my billing cycle. It totally wrong for the customer to have to pay for you company customer representatives failure to properly inform the customer.

I have been trying to cancel my service with Zipply Fiber for more than 1 month now. I spent 4 times more than 30 min with their staff on the phone (sometimes 1h). Every time they gave me a number that no one can found when I call again. They guarantee that the return box will arrive 5-7 business days: no box has ever arrived.
I think they make it extremely difficult on purpose for people to cancel. This is an extremely bad customer service.

Mom passed away early Feb of 2021, I terminated her service Feb 28, 2021, paid her bill in FULL, per Ziply’s costumer service rep Ivan. Get a bill in March, I call about said bill, was told it was a prorated amount for March. I said I paid in full terminated in Feb, their response was it wasn’t posted by them until March 5 so therefore I owed a prorated amount. My bank statement shows payment cleared Feb 28, not 3-5 as they are claiming. I asked them to remove the charges, as it was their end that had issues not me. Fast forward to April, get my moms mail there is a bill in there from a debt collector for 58 dollars and change from Ziply Fiber. Go around and around with Ziply and debt collector for most of the month of May, with zero results. Promises of looking in to it, run around from both places, one promising to remove if I follow these steps, I did to a T. It’s now June and still same run around. I finally paid it, because my mom would be mortified at the thought of a late bill.
Did some looking into the debt company and it’s owned by Ziply and this seems standard practice for Ziply if you terminate for a death. Better Business is looking into the matter for me.

No response to my service failure. We cannot talk on the phone because of loud noise and buzzing. I know the service problem is in the main frame or the trunk feed out of the building down town. It's always the problem right there over the years. But, no repair investigates or contacts us. They are going to owe me money for the lack of use. I have spoken with customer service. I have a repair ticket, but nothing! I am in Oregon.

Ziply purchased my internet provider Frontier. They stated nothing would change. My Bill increased over 25%. I was hung up on twice by the automated system while waiting to talk to a rep. Finally I tried a live chat and Ziply customer service said they would do nothing to solve tbe issue.

Ziply and Frontier are archaic companies using outdated equipment , poorly constructed websites and non working apps. The customer service keeps banking hours and rarely available when you have an issue. Stay away . Too many headaches to report. They make *** look great.

Ziply takes your money but you will spend your life on service calls and resetting your modem. They are Frontier's broken promises rebranded. I have a service person at my house once a month. They will replace a switch and the modem then leave. Things will work for a week and then it all starts over again. They don't give credit for lost time. They are charging you for a service you don't receive.

False advertising, fraudulent bill statement. Never had one issue with Frontier in over 4 years, 1 month into Ziply and I'm getting back in the day Comcast PTSD. First I get a letter from Frontier notifying me of the switch, then another letter from Ziply in big bold print offering me a 1 GIG fiber service which apparently doesn't exist and there's no one that knows when they will actually offer this service. 2nd I get a bill saying I'm behind which I have bank statements and frontier bill statements that say otherwise. The same bill statements can be found on Ziply's own website which show that I'm not behind. 3rd their customer service must be working from home and basically on "We don't give a st mode" because they literally don't care, it takes an hour to even get through in which the call either drops or you get told there's nothing they can do at this time... Revdex.com followed by a lawsuit here we go.

Ongoing issues with Ziply Fiber. I signed up with Frontier and without informing me, all of a sudden they changed to Ziply Fiber. I had the installation of Fiber internet, and the wireless signal for internet is not reaching my computers. They installed the router inside my garage because they "can't come inside due to COVID." However, the installer wasn't wearing a mask, was within 6ft of me and my husband, and his gloves were broken throughout the installation process. I'm not sure how this is safer than not coming inside. I've reached out multiple times and no resolution has been made.

Avoid Ziply Fiber at all cost!

We all know what to expect from cable/internet providers, most are pretty slimy and entice you through their promotional marketing, which if you don’t stay on top of and update your services regularly become outrageously priced capitalizing on your negligence to update your plan/contract.

Ziply Fiber as a ‘newcomer’ to the industry showed some promise when it bought out Frontier. Unfortunately that promise was short lived.

As a Frontier customer in good standing for almost 4 years, I was extremely disappointed in both the quality of product and customer service provided by Ziply.

It’s without question that we’re experiencing an unusual set of circumstances in this unprecedented time, but there’s no room for excuses. My service was not performing to the expectations of the contract agreement 100/100mbps and was at most times 75% of that. I called to upgrade and change my plan to 1G. The agent assisting me was very professional and made things extremely easy to upgrade. We had an installation appointment scheduled for the following day to update the cable from my Optical Network Terminal to the router, but the technician never showed.

I called back to follow up and see what had gone wrong with the installation appointment and why the technician didn’t show. I was then told by a different agent that no visits / installations were currently approved due to the COVID-19 restrictions (which is totally understandable) and were confused as to how the previous agent pushed the order through. They weren’t sure when they could reschedule a technician to come out for the install, so I asked if they were able to push 200/200mbps, which wouldn’t require an install. The only way to do this was to cancel both my new order, and reset my existing plan, and then 24 hours later update a new request for the 200/200 service. This seemed incredibly inefficient. I asked to have my services turned off as of June 1st, after deciding to switch providers.

Today May 26th my internet was turned off prematurely to the June first order. I’ve now spent 140+ minutes over 3 calls to try and get my internet back up so I can continue to work from home.

This company has demonstrated its vast inefficiency, lack of leadership & customer service that will ultimately result in its bankruptcy in the not too distant future.

Ziply Fiber (and Frontier before them) failed to execute Auto Pay for several months for Internet. Frontier admitted to an error in the transfer to Ziply as being the cause and was told not to take any actions; it would resume as normal the following month.
Subsequently Ziply Fiber sent a disconnect notice, so after logging in and checking that the Auto Pay was setup properly (no changes for appx 4-5 years; no change to CC details), contacted Ziply customer service asking what else they would like me to do. Heard no response.
Several weeks later, Ziply disconnected internet service, in the middle of the Covid pandemic, in spite of this submission to customer service seeking direction.
After paying bill and multiple calls to technical and customer support, was told that the "Auto pay failure" was a known issue - and had occured to many people!
Yet in spite if this, representative AND manager were not able to confirm that the Auto pay issue has yet been resolved by customer service.
Looking forward to Hillsboro HiLite!

I have had no internet service since last week. Today alone I’ve spent over 5 hours on the phone with tech support and customer service. I have done every single thing tech support has asked me to do in order for them to troubleshoot the issue. We finally figured out the problem and I was told to contact customer service (again) to schedule an appointment for a representative to come to my house and replace faulty/bad equipment. I’ve now called 4 times over the last hour and been hung up on each time. I have yet to successfully speak to a customer service representative and schedule an appointment. I’ve emailed, I’ve contacted them through their Facebook business page, I used their chat option...I’ve tried every route available. I work from home and have been unable to work since last week. I was supposed to get a phone call from a manager, I never received one. They have made it impossible for me to get the service I am paying for.

Service was installed on May 18. Already having issues with the service.
Logged into my account on May 19, 20, and 21 and there is no account number and nothing linked so that I can get my problems solved.
On May 19 I used their chat box to try to resolve this problem, but the bot could not understand my request. I then tried to call and that person also could not find/link my account or find any information.
On May 20 there is still no linked account to get issues solved. I emailed them and they told me to call them.... But I already did the day before and they couldn't help me. I emailed them back and told them that and have not heard back.
On May 21 there is still no linked account. So this is now 4 days without service and no way to fix it.

Frontier sold their business to these guys. I received an invoice showing that I owe more money than I should owe. They refuse to explain to me why the amount is what it it is. Frontier started off by billing me incorrectly. This was resolved after at least 8 hours of phone calls in September and October of last year-or so I thought. I tried to pay my outstanding invoice on line but wanted to know why I was being charged an additional amount. The invoice was payable on the 13th but their system would not accept my credit card and the chat line does not work. I told them to call me back which they did this AM on the 14th. I had tech support on line and they connected me to customer "service". After being on hold for 20 min, they hung up on me. When I called back the agent refused to tell me what I owed the money for except that it was a carry over from prior bills. I got irritated-apologized for it and was hung up on again. I called back-got the same guy. Hung up on me. I cannot get a supervisor on the phone and right now they just hang up on me. I had been civil for the most part and I could tell that the last person I talked with, a John, had a problem when we first starting talking. I inadvertently cursed and apologized immediately. It was not directed at him personally but was a result of my wasting hours on something for a problem that gross incompetence created. I want to bill them for my time as this has reached the point where this is absurd.