Zippo Technologies

From: Revdex.com of Metro Washington DCDate: Tue, Oct 24, at 1:PMSubject: Fwd: Request to Reopen Complaint ID [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: Date: Tue, Oct 24, at 12:PMSubject: RE: Request to Reopen Complaint ID [redacted] To: "***, [redacted] " < [redacted] @ [redacted] .org>, "[email protected]" Cc: " [redacted] ***" < [redacted] @ [redacted] .org>, " [redacted] " < [redacted] @ [redacted] .org>Thank you For Writing to Us!We appreciate your responseHowever somehow we do have the call recordings as well as the emails we sent to you and her which she replied on tooKeeping our good relation with [redacted] and her privacy in the priority we are sending you the check to the below mentioned addressSincerely,Zippo Technologies

Dear Sir/Madam,I would like to bring few facts to your attention:(i) [redacted] who is complaining about our services is NOT even our RegisteredCustomer nor have we worked on [redacted] license issue as [redacted] listed in the Complaint(ii) Our Customer is " [redacted] ."(iii) What happened is, [redacted] called us on our Toll Free number ###-###-#### andstarted to ask about our customer [redacted] Account details and it is our Corporate policy not to share the customer information with anyone due to Security and privacy reasons.(iv) We politely requested [redacted] to get [redacted] on the phone and talk to us from theregistered mobile or landline number as once she authorises us to share her details to [redacted] then only we will be able to give those to her.(v) [redacted] advised that [redacted] has left the organisation.(vi) We informed [redacted] , in that case, please send us an email from her registered emailID and we will be able to help her.At this stage, she got angry and started to ask for Refund, we tried to calm her down and again requested her to understand that we need permission from our registered customer before we do anything by sharing the privacy policyBut, she was somehow not ready to listen to anything so we asked for [redacted] 's email ID and sent an email telling the same thing.We also emailed [redacted] asking her for authorizing [redacted] on her account, so we could help herWe also called *** and left voice mails but have not heard back from her.And now [redacted] is complaining even though she is NOT even our customer.We Would also like to share the communication that we sent through the email to *** as well as [redacted] Thanks for giving us an opportunity to explain our side of the story for which there is no fault of ours.PS: We are ready to work with *** and provide the refund too but needs proper authorization to do soThanks.Sincerely, Zippo Technologieswww.zippotechnologies.com InfoG)Zippotechnologies.com ###-###-####

rom: Revdex.com of Metro Washington DCDate: Mon, Oct 23, at 9:AMSubject: Fwd: Request to Reopen Complaint ID [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: ***, [redacted] < [redacted] @ [redacted] .org>Date: Mon, Oct 23, at 8:AMSubject: Request to Reopen Complaint ID [redacted] To: "[email protected]" , "[email protected]" Cc: " [redacted] ***" < [redacted] @ [redacted] .org>, " [redacted] " < [redacted] @ [redacted] .org>Good Morning,I have just received your email today regarding this complaint number of Zippo Technologies Your correspondence was in my spam mail and not discovered until todayBecause of this I have had no opportunity to respond to Zippo Technologies reasoning.I told them we are a teachers union an I am the newly elected Treasurer [redacted] was the previous treasure and the person they contracted with They were paid by [redacted] Township Education Association, NOT [redacted] I requested that [redacted] contact them and authorize that they can speak with meThis was done by [redacted] .I requested an invoice be sent to [redacted] at [redacted] Somerset NJ *** They have not provided ANY documentation on this transaction I have no Billing number, or any correspondence from them [redacted] simply wrote their name and number on a sheet of paperI gave them my email address and cell phone and still no contactI also contacted [redacted] and gave them the “Key code” for the [redacted] program that Zippo installed that caused us to lose all files.I also went to their website and filed out a request I have not had any further correspondence from Zippo Again, I request that this file be reopened as it has NOT been resolved I have also copied [redacted] on this correspondence should you wish to contact her and the [redacted] President, [redacted] ***.Again, I am requesting documentation on this transaction be mailed to our office – any reputable company should be able to supply this.I am requesting a refund of $paid to Zippo Technologies that was not authorized by the association and resulted in illegal software being loaded causing our system to lose all files.Sincerely [redacted] Treasurer###-###-####

Dear Sir/Madam,We would like to bring it to your attention that somehow the complaint that has been filed is not appropriate. However keeping our "customer first" policy in our priority we tried to contact the customer in multiple occasions to get this complaint sorted by providing a relevant
refund/credit.We have been trying to get in touch with our customer *** *** by calling on his registered phone number since yesterday and couldn't get any response as of nowWe even have emailed him to contact us so we can get the issue sorted as soon we can.PS: Before we refund the relevant amount we need an authorization from ** *** so waiting for his response. Could you talk with him work with us for the refundThanks. Sincerely,Zippo Technologies

From: Revdex.com of Metro Washington DC<[email protected]>Date: Tue, Oct 24, 2017 at 1:14 PMSubject: Fwd: Request to Reopen Complaint ID [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: <[email protected]>Date: Tue, Oct 24, 2017 at 12:23 PMSubject: RE: Request to Reopen Complaint ID [redacted]To: "[redacted], [redacted]" <[redacted]@[redacted].org>, "[email protected]" <[email protected]>Cc: "[redacted]" <[redacted]@[redacted].org>, "[redacted]" <[redacted]@[redacted].org>Thank you For Writing to Us!We appreciate your response. However somehow we do have the call recordings as well as the emails we sent to you and her which she replied on too. Keeping our good relation with [redacted] and her privacy in the priority we are sending you the check to the below mentioned address. Sincerely,Zippo Technologies.

Dear Sir/Madam,I would like to bring few facts to your attention:(i) [redacted] [redacted] who is complaining about our services is NOT even our RegisteredCustomer nor have we worked on [redacted] license issue as [redacted] listed in the Complaint. (ii) Our Customer is "[redacted]."(iii) What happened is,...

[redacted] called us on our Toll Free number ###-###-#### andstarted to ask about our customer [redacted] Account details and it is our Corporate policy not to share the customer information with anyone due to Security and privacy reasons.(iv) We politely requested [redacted] to get [redacted] on the phone and talk to us from theregistered mobile or landline number as once she authorises us to share her details to [redacted] then only we will be able to give those to her.(v) [redacted] advised that [redacted] has left the organisation.(vi) We informed [redacted], in that case, please send us an email from her registered emailID and we will be able to help her.At this stage, she got angry and started to ask for Refund, we tried to calm her down and again requested her to understand that we need permission from our registered customer before we do anything by sharing the privacy policy. But, she was somehow not ready to listen to anything so we asked for [redacted]'s email ID and sent an email telling the same thing.We also emailed [redacted] asking her for authorizing [redacted] on her account, so we could help her. We also called [redacted] and left voice mails but have not heard back from her.And now [redacted] is complaining even though she is NOT even our customer.We Would also like to share the communication that we sent through the email to [redacted] as well as [redacted]. Thanks for giving us an opportunity to explain our side of the story for which there is no fault of ours.PS: We are ready to work with [redacted] and provide the refund too but needs proper authorization to do so. Thanks.Sincerely, Zippo Technologies. www.zippotechnologies.com InfoG)Zippotechnologies.com ###-###-####.

rom: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Oct 23, 2017 at 9:58 AMSubject: Fwd: Request to Reopen Complaint ID [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: [redacted], [redacted] <[redacted]@[redacted].org>Date: Mon, Oct 23, 2017 at 8:02 AMSubject: Request to Reopen Complaint ID [redacted]To: "[email protected]" <[email protected]>, "[email protected]" <[email protected]>Cc: "[redacted]" <[redacted]@[redacted].org>, "[redacted]" <[redacted]@[redacted].org>Good Morning,I have just received your email today regarding this complaint number of Zippo Technologies.  Your correspondence was in my spam mail and not discovered until today. Because of this I have had no opportunity to respond to Zippo Technologies reasoning.I told them we are a teachers union an I am the newly elected Treasurer. [redacted] was the previous treasure and the person they contracted with.  They were paid by [redacted] Township Education Association, NOT [redacted].  I requested that [redacted] contact them and authorize that they can speak with me. This was done by [redacted].I requested an invoice be sent to [redacted] at [redacted] Somerset NJ [redacted].  They have not provided ANY documentation on this transaction.  I have no Billing number, or any correspondence from them.  [redacted] simply wrote their name and number on a sheet of paper. I gave them my email address and cell phone and still no contact. I also contacted [redacted] and gave them the “Key code” for the [redacted] 10 program that Zippo installed that caused us to lose all files.I also went to their website and filed out a request.  I have not had any further correspondence from Zippo.  Again, I request that this file be reopened as it has NOT been resolved.  I have also copied [redacted] on this correspondence should you wish to contact her and  the [redacted] President, [redacted].Again, I am requesting documentation on this transaction be mailed to our office – any reputable company should be able to supply this.I am requesting a refund of $299.99 paid to Zippo Technologies that was not authorized by the association and resulted in illegal software being loaded causing our system to lose all files.Sincerely[redacted] Treasurer###-###-####