Zippy Shell

I am writing on behalf of Zippy Shell to provide information for a concern that was raised by a recent customer of our companyThe ID assigned to this is [redacted] [redacted] is disappointed because of a delay in the shipping of his itemsWe experienced a delay in shipping due to unforeseen circumstancesOur agreement, which he signed, outlines that from time to time we may experience delays in shipping that are beyond our control and allows for the financial considerations accordingly.Per this agreement we offered to compensate Mr [redacted] in accordance with the agreementThe moving of his items were successfully completed and delivered in good shapeThe only issue was the delay.We have tried hard to accommodate him and we will continue to do soWe are hopeful that he sees this as a fair compensation and within the guidelines of our agreementWe endeavor to keep our Customers happy.Thank you again for bringing this to our attention.We trust that this response to his concern will be deemed adequate and fairPlease let me know if you have any further questions.Sincerely,Rick D [redacted] President Zippy Shell Incorporated

I am writing on behalf of Zippy Shell to provide information for a concern that was raised by a recent customer of our company The ID assigned to this is [redacted] [redacted] sent a 2nd notice to you stating that he and his wife were not happy with the resolution We have gone back to them and provided additional compensation I now believe we have reached a settlement that everyone is good with.I hope this now resolved on your end as wellSincerely,Rick D [redacted] PresidentZippy Shell Incorporated

I am writing on behalf of Zippy Shell to provide information for a concern that was raised by a recent customer of our companyThe ID assigned to this is [redacted] and Zippy Shell have reached a resolution with her concernsShe was upset due to a delay in her deliveryPer our agreement we provided her with the Compensation outlined for our customers due to shipping delaysShe wasn't happy with the compensation that she agreed to in our agreementWhile we were not obligated to do more, we did reach out to her and resolved the issue.We trust that this response to his concern will be deemed adequate and fair.Sincerely,Rick D [redacted] Zippy Shell Incorporated

I am writing on behalf of Zippy Shell to provide information for a concern that was raised by a recent customer of our companyThe ID assigned to this is [redacted] [redacted] was upset because there was a delay in getting his items to himAt the time he wrote the letter he had not received them and clearly was frustratedThe delay was caused by a service failure by a freightWe certainly understood his frustration and we offered and he accepted $to compensate he and his wife [redacted] for their inconvenienceI have enclosed a copy of the settlement agreement.We trust that this response to his concern will be deemed adequate and fair.Sincerely,Rick D [redacted] President Zippy Shell incorporated

I am writing on behalf of Zippy Shell to provide information for a concern that was raised by a recent customer of our company The ID assigned to this is [redacted] .We wanted to let you know that we have reached out to [redacted] on a number of occasions to try to resolve the matter but we have not heard back from her We will continue to do so.Sincerely,Rick D [redacted] PresidentZippy Shell Incorporated

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I have called the customer service number dozens of times asking to speak with a supervisorEvery time I call I am told he is on the other line or in a meeting and he'll call me back, which has yet to happenI have not recieved any form of communication from Rick Regards, [redacted] ***

Thank you for taking the time to contact Zippy Shell regarding the complaint filed against our business This letter is in response to the complaint submitted on 2/16/assigned an ID of [redacted] .Customer satisfaction with our service is very important to us at Zippy Shell Therefore, we take any customer issue that occurs as a top priority Our 15ft container can store up to 3-rooms, however it varies depending on the size of the items.We do understand the inconvenience that was caused to the customer by the misunderstanding of our container size and we have talked to the customer of February 16th and processed a refund of $back to the customer's credit card.Sincerely, Mona D [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:First of all, this response is unbelievable and let's get the facts straightI was never offered any compensation of any sortI have emails from Roderick B [redacted] , the customer servicer manager stating, "after further review we will maintain our stance that the final determination is no compensation"I will gladly provide those emails to you to prove I was never compensatedThe fact that I moved approximately miles from Portland has nothing to do with the fact that they delivered an empty truckClearly that was a scheduling error on their behalf, how it happened I'll never quite understand or how it was on "my end" When I booked with Zippy Shell my husband was in the middle of interviewing with several different hospitals all over Oregon so I was never able to provide a final destination for deliveryI was told repeatedly that it would not be a problem and that I would just need to provide our address once we knew where my husband would accept a jobMy husband accepted a job and we found a place on July 7thI emailed Autumn O [redacted] July 7th providing our new address, and requested July 31st as our move in dateI received an automated email response so then I called that same day to schedule my move(July 7th)I gave plenty of a heads up to schedule a mile trip so there shouldn't have been any errorThe fact that MrS [redacted] believes I'm upset because of the redelivery delay is completely wrong I'm upset over the original scheduled delivery I paid for that didn't arrive until I threw a fitThere was no sense of urgency or care over my time, or my possessionsIf I didn't demand to speak with a manager who knows if I would have even see my belongings again.Zippy shell continues to dissatisfy every customer within their reachIt's obvious this company is unprofessional, incompetent, and an overall horrible experienceI will not give up until I am fairly compensatedIf you need any other information please let me know Regards, [redacted]

[redacted] I am writing on behalf of Zippy Shell to provide information for a concern that was raised by a recent customer of our companyThe ID assigned to this is [redacted] [redacted] was upset because there was a delay in getting his items to himAt the time he wrote the letter he had not received them and clearly was frustratedThe delay was caused by a service failure by a freightWe offered him a $refund in an effort to resolve the matterPer the agreement we had with him, any delays due to freight makes a customer eligible for a $refundIn his case we made an offer over and above what the contract calls for as a way to acknowledge that we appreciate his business and understand the frustration associated with his delay.I am happy to report that we have reached an agreement with him to resolve the matter.We trust that this response to his concern will be deemed adequate and fair.Sincerely,Rick D [redacted] S*President Zippy Shell incorporated

My wife ( [redacted] ***) spoke to you this afternoonThe original quote was 3214.40We paid half on 12/29/2015Shell delivered on 12/30Currio busted on 12/30We were told that we needed a 2nd shell 12/30, although sales person stated (Rebecca W***) that the 15ft shell would sufficeWe had no choice but to get another shell 800.00.BALANCE = and - This is when my wife's [redacted] was missing (during the 2nd day of moving)No one contacted us about the Currio Claim, in the mean time.Once we were in Arizona, I received an email stating that our MERCHANDISE was in PhoenixI'm not sure of the date.We questioned ALICEN (CUST SVC MGR) about the Currio and she offered us a credit of (-300.00).After the credit the balance was 2107.20It was suggested that we have the 10ft shell delivered first, to look for ***We agreedOnce the Shell was delivered no ***We paid on 1/22/2016Shell delivered on 1/25/2016.Our balance after that was 1307.20This time another (cust svc mgr ) Dalia contacted us again with a credit of (-500.00)for the ***.We now have a balance of 807.00.We told Zippy Shell that we wanted the shell delivered first, so we could inspect the items before paying.They told us that the driver would not leave until we paid him, whatever that means

I am writing on behalf of Zippy Shell to provide information for a concern that was raised by a recent customer of our companyThe ID assigned to this is [redacted] [redacted] is upset because she was unable to schedule her re-delivery of her storage goods from a franchise location of ours in Westchester County NY.This is a very unfortunate situation to say the least and we expect a lot better service from our franchiseesIn fact, we demand itThat said, each location is individually owned and operated and we have no direct control on a day-to-day basis over these independent but affiliated franchise owners.We have put our franchisee on notice that this is unacceptable and may in fact move forward with more drastic measures up to and including the termination of their franchise rights within the market.I do know that she did receive her goods as soon as we realized what was happeningI personally took a trip to NY to make sure that this was handledI truly apologize for her inconvenience but We are somewhat limited in what we can do in these instancesI will have someone from our team reach out to her to explain all of this as requested in the letter.Sincerely, Rick D [redacted] PresidentZippy Shell incorporated

From: Revdex.com of Metro Washington DCDate: Thu, Aug 3, at 9:AMSubject: Fwd: complaint [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: [redacted] [redacted] Date: Thu, Aug 3, at 5:AMSubject: complaint [redacted] To: [email protected],I had filed a complaint to Revdex.com against Zippy Shell Inc and the company has responded back and agreed to settle the disputeHence I would like to withdraw the complaint.Sincerely [redacted]

I am writing on behalf of Zippy Shell to provide information for a concern that was raised by a recent customer of our companyThe ID assigned to this is [redacted] - [redacted] is upset because we were unable to provide moving services on his behalfI will not dispute his concerns and comments because they are mostly accurateIt was an unfortunate situation which transpired and we absolutely feel horrible about it, From the moment he booked his move with us in February, we had every intention of providing him with moving servicesHis move was scheduled to take place on June 20" but he called us on June 1, to change his move date to June We contacted our local provider to confirm that the new date would work för themThis is the first time we realized there was a problemIt is important to understand that the Zippy Shell network is made up of Zippy Shell franchise locations and service providersWhen we call our provider in Virginia Beach they informed us that they were pulling out of the market as a providerTo make matters worse, they were not going to go through with the previously agreed to and assigned movesWe were definitely caught off guard, We spent the next week trying to figure out a solution for [redacted] and other customers to whom we had previously committedWe looked at every possible option including bringing providers from hours awayNone of these options seemed like they would provide [redacted] with a good solutionKnowing that the time for his move was quickly approaching, we had little choice but to admit to ourselves that it was time to let him know so that he would be able to find another provider, What we didn't want to do was provide an inferior service to him with a makeshift solutionWe are very concerned that each of our customer's experiences are good onesI regret that I was never informed that [redacted] wanted to speak with meI would have been happy to talk to himI was assured that our staff had apologized and adequately explained why things transpired the way they didI also was unaware of the fact that his Move Coordinator did each Location is Independently Owned and Operated not get back to himI suspect that this was because she had no update to provide him and was waiting for something definitive to tell himI will also share with you that due to how this entire event transpired we have made a staffing change at Zippy Shell because we believe that we fell short in the services we providedWe pride ourselves in delighting our customersI have personally reached out to [redacted] via email and offered to speak with him about what occurredWe deeply apologize for this unfortunate and mostly uncontrollable situation, Again, it was an unfortunate string of events that caused us to not be able to move [redacted] .Sincerely.Rick D [redacted]

Overall bad experience with Zippy ShellSalesman misrepresented offer to us, did not give us proper idea that our stuff would fit in said shellHe was clueless as to what we owned would fit in the shell They moved the location of said shell without our proper authorization and us telling them to do sameThey moved the shell in question without notifying us at allWould not recommend zippy shell to anyone moving household goodsSorry we used zippy shellWill not use them againWarning to all out there

Overall bad experience with Zippy Shell. Salesman misrepresented offer to us, did not give us proper idea that our stuff would fit in said shell. He was clueless as to what we owned would fit in the shell. They moved the location of said shell without our proper authorization and us telling them to do same. They moved the shell in question without notifying us at all. Would not recommend zippy shell to anyone moving household goods. Sorry we used zippy shell. Will not use them again. Warning to all out there. ","neg-1