ZipQuote

12.8px;">I've spoken with my Client Success (CS) Manager and reviewed the account in question We attempted to make contact with the account owner the day of his original request on 8/Our promotion available to agents when the account was opened was 100% matching credit when an agent deposits $or more When an account is opened our reps fully explain our terms and conditions when an agent is signing into our platformWe have an uncapped return policy which allow agents to return 100% invalid leads We send every bad lead through a rigorous quality assurance process to confirm or deny if a lead is bad and post our QA findings to their account We've accepted nearly all of the returned leads from this account We also placed this account on premium sourcing in July which reduced his overall lead volume Our CS Manager replied via email on 8/to confirm she was the point of contact, to which we never received a reply When the account owner chose not to respond to our CS manager we followed up on 9/with a call in regards to a Revdex.com complaint The account owner then decided to reply on 9/via email to our CS Manager "From: [redacted] Recipients: [redacted] Subject: EMI: What do you want to talk about? I have submitted an executive level complaint through the Revdex.com in San Diego for the return of my $2,which has been taken from me by ZipQuoteI have never received one good lead since last April...have returned them all due to fictitious names, etc., and have never had any service to fix the problem from ZipQuoteSo, if you are trying to sell something, don't botherIf you are calling to tell me when the $2,will be returned to me, then we have something to talk aboutAt this point, I will never, ever recommend ZipQuote to any agent for any reasonZipQuote is a farce and a waste of my time, my staff's time, and my moneyIt is very, very sad what they are doing...and it should be illegal." To which we replied that day: "From: [redacted] Recipients: [redacted] Body:Hi ***,I sincerely apologize about your experience thus far with ZipQuoteI have spoken with my manager and am more than happy to submit the $2,refundPlease let me know when you are available to chat briefly and I will reach out.Have a wonderful day! [redacted] " Submitting a refund on the initial deposit is outside of our terms and conditions, attached We were offering to bend the rules for the account owner, but he was unwilling to make contact with us to move forward with the refund After reviewing that account his cash account balance minus leads purchased is $ For good measure I've gone ahead and approved the entire $2,refund Please reach out if you need anything else Thank you, -- [redacted] General Manager - ZipQuote Underground Elephant, Inc [redacted] San Diego, California 92101P: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I've spoken with my Client Success (CS) Manager and reviewed the account in question. We attempted to make contact with the account owner the day of his original request on 8/Our promotion available to agents when the account was opened was 100% matching credit when an agent deposits $
or more. When an account is opened our reps fully explain our terms and conditions when an agent is signing into our platformWe have an uncapped return policy which allow agents to return 100% invalid leads. We send every bad lead through a rigorous quality assurance process to confirm or deny if a lead is bad and post our QA findings to their account. We've accepted nearly all of the returned leads from this account. We also placed this account on premium sourcing in July which reduced his overall lead volume Our CS Manager replied via email on 8/to confirm she was the point of contact, to which we never received a reply. When the account owner chose not to respond to our CS manager we followed up on 9/with a call in regards to a Revdex.com complaint. The account owner then decided to reply on 9/via email to our CS Manager "From: ***Recipients: ***Subject: EMI: What do you want to talk about? I have submitted an executive level complaint through the Revdex.com in San Diego for the return of my $2,which has been taken from me by ZipQuoteI have never received one good lead since last April...have returned them all due to fictitious names, etc., and have never had any service to fix the problem from ZipQuoteSo, if you are trying to sell something, don't botherIf you are calling to tell me when the $2,will be returned to me, then we have something to talk aboutAt this point, I will never, ever recommend ZipQuote to any agent for any reasonZipQuote is a farce and a waste of my time, my staff's time, and my moneyIt is very, very sad what they are doing...and it should be illegal."To which we replied that day:"From: ***Recipients: ***Body:Hi ***,I sincerely apologize about your experience thus far with ZipQuoteI have spoken with my manager and am more than happy to submit the $2,refundPlease let me know when you are available to chat briefly and I will reach out.Have a wonderful day!***"Submitting a refund on the initial deposit is outside of our terms and conditions, attached. We were offering to bend the rules for the account owner, but he was unwilling to make contact with us to move forward with the refund After reviewing that account his cash account balance minus leads purchased is $952. For good measure I've gone ahead and approved the entire $2,refund Please reach out if you need anything else. Thank you,-- *** *** General Manager - ZipQuote Underground Elephant, Inc.*** * ***San Diego, California 92101P: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

12.8px;">I've spoken with my Client Success (CS) Manager and reviewed the account in question.  We attempted to make contact with the account owner the day of his original request on 8/29. Our promotion available to agents when the account was opened was 100% matching credit when an agent deposits $1000 or more.  When an account is opened our reps fully explain our terms and conditions when an agent is signing into our platform. We have an uncapped return policy which allow agents to return 100% invalid leads.  We send every bad lead through a rigorous quality assurance process to confirm or deny if a lead is bad and post our QA findings to their account.  We've accepted nearly all of the returned leads from this account.  We also placed this account on premium sourcing in July which reduced his overall lead volume.  
Our CS Manager replied via email on 8/29 to confirm she was the point of contact, to which we never received a reply.  When the account owner chose not to respond to our CS manager we followed up on 9/28 with a call in regards to a Revdex.com complaint.  The account owner then decided to reply on 9/28 via email to our CS Manager
 "From: [redacted]
Recipients: [redacted]Subject: EMI: What do you want to talk about? I have submitted an executive level complaint through the Revdex.com in San Diego for the return of my $2,000 which has been taken from me by ZipQuote. I have never received one good lead since last April...have returned them all due to fictitious names, etc., and have never had any service to fix the problem from ZipQuote. So, if you are trying to sell something, don't bother. If you are calling to tell me when the $2,000 will be returned to me, then we have something to talk about. At this point, I will never, ever recommend ZipQuote to any agent for any reason. ZipQuote is a farce and a waste of my time, my staff's time, and my money. It is very, very sad what they are doing...and it should be illegal."
To which we replied that day:
"From: [redacted]Recipients: [redacted]Body:Hi [redacted],I sincerely apologize about your experience thus far with ZipQuote. I have spoken with my manager and am more than happy to submit the $2,000 refund. Please let me know when you are available to chat briefly and I will reach out.Have a wonderful day![redacted]"
Submitting a refund on the initial deposit is outside of our terms and conditions, attached.  We were offering to bend the rules for the account owner, but he was unwilling to make contact with us to move forward with the refund.  
After reviewing that account his cash account balance minus leads purchased is $952.  For good measure I've gone ahead and approved the entire $2,000 refund.  
Please reach out if you need anything else. 
Thank you,
-- 
[redacted]
 
General Manager - ZipQuote 
Underground Elephant, Inc.
[redacted]San Diego, California 92101P: [redacted]