Zips Auto Glass

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The Zip Auto Glass technician and the Manager knowingly installed the defective glass on my vehicle in the workshop on March 8, and covered the spot with a tape normally employed to hold newly mounted glass in place for few daysI didn't just waited for days to inform Zip Auto Glass but rather I contacted them via email on the day I was removing the tape as instructed by the technicianIt is shocking to me to read that the company responded that "Upon inspecting the back glass we advised [redacted] that it would have been impossible for our technician to not spot the chip during the installation." The Manager never made this statementIt's too bad that the Manager could be telling this type of lie because of $It's least expected!!! He only told me that they don't have any other [redacted] glass to replace the one on my vehicle and he was reassuring me that the glass would not shatter because of the chipped portion on it I told him that I didn't want the glass to shatter again and that's why I contacted him when I discovered that a defective glass was mounted on my vehicleHE REASSURED ME THAT HIS COMPANY HAS NOTHING TO LOSE THAT HE WILL SIMPLY REPLACE THE DEFECTIVE GLASS WITH ANOTHER ONE AND THEN RETURN THE DEFECTIVE GLASS TO THE MANUFACTURERHE WENT FURTHER AND PROMISED THAT EVEN IF IT SHATTER, HE WOULD STILL REPLACE IT AT NO COST TO ME(Zip Auto Manager should be courageous enough to TELL THE TRUTH by confirming this statement please)It is completely wrong for Zip Auto glass Manager to simply determine that the defective glass he mounted on my vehicle was shattered because it was hit by something for which he is not responsibleThe pictures of the shattered glass were taken and they are still available for a third party to view if the Manager still believes that the defective glass he mounted has nothing to do with the shattered glassIt is shocking for me to realize the Manager's position that the unnecessary delay for over days after he was aware of the defective glass he mounted on my vehicle has no role to play in what happened I wonder what would have happened if he had replaced the glass earlier.In summary, the manager never disputed that Zip Auto Glass installed a defective glass on my carHe fully agreed to replace the glass at no cost to me and we never argued about the issueIn fact the Manager apologized for the error and I had no reason to doubt him until the defective glass shattered and he refused to take responsibilityThere would have been no complaint if he has corrected the error on timeThe Manager never kept his promise to call me immediately the replacement glass arrivedHowever, when the defective glass finally shattered, he had a glass for my car at "a discounted" $as he claimedI just couldn't believe it took Zip Auto Glass over weeks for order a replacement glass for my carRegards, [redacted] *

Zip's Auto Glass received your letter regarding complaint ID on Friday, December, 02, Zip's Auto Glass received a job assignment from MsDebra ***'s Insurance company (StateFarm) to replace the windshield on her *** ***Our technician met at Ms***'s work place
on Monday, August 22, to replace the windshieldOnce our technician removed the old windshield he noticed a large amount of rust and holes underneath the windshield frame of the vehicle(Please see attached pictures) Since Ms*** had failed to address the leak in a timely manner the water had damaged the vehicle body frame and the rust residue had caused holes in the bodyMs*** was advised due to the condition of her vehicle Zips Auto Glass can no longer warranty the work against leaks since the vehicle needed major body repair doneThe technician primed the body and cleaned up the rust as much as possible prior to installing the new windshield on the vehicleMs***'s insurance company had also been notified about the situationMs*** did not have to pay for the windshield replacement due to her insurance policy coverage and her insurance was responsible for the paymentOur technicians always install the proper molding on the windshield since it is impossible to have a different molding installed, but since Ms*** was aware of the leak on her vehicle she was under the impression that a wider molding should had been applied just to cover the top of the windshield in order to prevent the leak which was impossibleIf there were any issues with the installation or molding her insurance company would have stopped the payment and would have opened a new investigation into the workmanshipI hope our detailed report of the incident and attached pictures have covered your concerns regarding this matterPlease feel free to contact us if you need more information.Sincerely, Mehdi A***President of Zips Auto Glass, Inc.###-###-####

Dear Representative Revdex.com:This letter is regarding complaint ID#***We provided auto glass service to *** *** * on Saturday, March 8th by replacing the back glass of a *** *** *** at our shop which had been shattered at *** ***'s residenceWe received a
call days after we had installed the back glass from *** *** stating that there was a chip on the new back glassWe asked *** *** to bring the vehicle to our shop for inspectionUpon inspecting the back glass we advised *** *** that it would have been impossible for our technician to not spot the chip during the installationHowever, we can try to contact the manufacture for replacement but we need to file a claim and it could take some time to hear back from themWe also informed *** *** that if we can get a replacement glass for him then the manufacture would want the back glass that has the chip back in order to provide another one to us at no CostWe did stay in contact with *** *** as he has mentioned in his complaintHowever, *** *** contacted us via email after hours on Thursday, April 6'to inform us that he had visited the local *** and upon returning to his vehicle he spotted the back glass all shattered and brokenWe spoke to *** *** on Friday, April 7th, and advised *** *** to bring the vehicle to our service facility on Saturday April 8th We once again inspected the shattered back glass along with *** *** and explained to him that the back glass would not have been shattered because of the chip in the left top corner of the glassWe also explained to *** *** that we could no longer replace the back glass under his initial chip claim since it was not related to that because the only way a glass would shatter or break into pieces would be if it gets hit by somethingHowever, as a part of our customer service we were willing to install another back glass for *** *** and he was only responsible for paying the cost of the glass and we were not going to charge him the labor fee for installing the glass*** *** had a full understanding of the situation and agreed on making the payment of $to have a new back glass installed on his vehicleUnfortunately we can no longer accommodate *** *** with additional discount since the back glass was not broken due to the chip on the glass.Zips Auto Glass Inc*** *** ** Rockvile, MD *** Ph(*** www.zipsautoglass.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
The Zip Auto Glass technician and the Manager knowingly installed the defective glass on my vehicle in the workshop on March 8, 2017 and covered the spot with a tape normally employed to hold newly mounted glass in place for few days. I didn't just waited for 5 days to inform Zip Auto Glass but rather I contacted them via email on the day I was removing the tape as instructed by the technician. It is shocking to me to read that the company responded that "Upon
inspecting the back glass we advised [redacted] that it would have been
impossible for our technician to not spot the chip during the
installation." The Manager never made this statement. It's too bad that the Manager could be telling this type of lie because of $160. It's least expected!!! He only told me that they don't have any other [redacted] glass to replace the one on my vehicle and he was reassuring me that the glass would not shatter because of the chipped portion on it.  I told him that I didn't want the glass to shatter again and that's why I contacted him when I discovered that a defective glass was mounted on my vehicle. HE REASSURED ME THAT HIS COMPANY HAS NOTHING TO LOSE THAT HE WILL SIMPLY REPLACE THE DEFECTIVE GLASS WITH ANOTHER ONE AND THEN RETURN THE DEFECTIVE GLASS TO THE MANUFACTURER. HE WENT FURTHER AND PROMISED THAT EVEN IF IT SHATTER, HE WOULD STILL REPLACE IT AT NO COST TO ME. (Zip Auto Manager should be courageous enough to TELL THE TRUTH by confirming this statement please). It is completely wrong for Zip Auto glass Manager to simply determine that the defective glass he mounted on my vehicle was shattered because it was hit by something for which he is not responsible. The pictures of the shattered glass were taken and they are still available for a third party to view if the Manager still believes that the defective glass he mounted has nothing to do with the shattered glass. It is shocking for me to realize the Manager's position that the unnecessary delay for over 25 days after he was aware of the defective glass he mounted on my vehicle has no role to play in what happened.  I wonder what would have happened if he had replaced the glass earlier.In summary, the manager never disputed that Zip Auto Glass installed a defective glass on my car. He fully agreed to replace the glass at no cost to me and we never argued about the issue. In fact the Manager apologized for the error and I had no reason to doubt him until the defective glass shattered and he refused to take responsibility. There would have been no complaint if he has corrected the error on time. The Manager never kept his promise to call me immediately the replacement glass arrived. However, when the defective glass finally shattered, he had a glass for my car at "a discounted" $160 as he claimed. I just couldn't believe it took Zip Auto Glass over 3 weeks for order a replacement glass for my car. Regards,
[redacted]

To whom it may concern,My name is Edwer V[redacted] and Luis A[redacted] is my partner at this tire shopAt [redacted] Rockville MD [redacted]The purpose of this letter is to give you our side of the complaint ID # [redacted]When [redacted] came for the first time looking for tires my partner Luis helped...

her when she asked for the tires me and my partner both came over to her car and the first thing we noticed is that the front tires were both in very bad shape we told her that because of the way her tires looked she would have get an alignment after getting the other tires to what she said (yes I have to take it to my mechanic) then she said I'll do that later this week at this point we went in brought the tires lifted her car and installed them, then she paid and left. Warranty is only 1 week almost 4 weeks later she shows up at the shop but first she called the tire shop my partner Luis talked to her told her to come over we were going to check the tires but when she arrived first thing she said (you sold me a bad tire I don't have any money and I need it replaced, we saw the tire and we know for a fact that we don't sell tires in that shape the wires were sticking out we knew then she didn't do the alignment at this point she is talking to me Edwer V[redacted] Luis's partner I immediately said, that is not how we sold you that tire you did not do the alignment then she asked for Luis I said I can help you with it but after checking her tire I said you need to buy another tire because its not our fault your car is eating the tires then she got in the car and I went back in, then her boyfriend came in asking for Luis I said I already told your girl what needs to be done if you show me proof that the car is in perfect condition then ill take it to my mechanic and if his answer matches your report then I'll replaced it,but they ended up buying another tire and haven't returned to our shop and now they're making this complaintI'm sending you some pictures so you can see what may be happening with her car if she brings me a copy of the alignment and my mechanic says there is nothing wrong with it I'll be happy to give her another tire as far as the reimbursement goes I think we did our job professionally,Thank you,Edwer V