Zips dry cleaner

ID-***Good Evening,I am emailing to address the issue for ID-***. I am the owner of the ZIPS Dry Cleaners. This customer had dropped off a blue and white sweater on 11/27/17 at 7:02pm, he was then called early afternoon of 11/28/17 to let him know they could not find his item, they believed it was in someone else's bag and they were searching and calling customers. His items were not due until 5pm that day and he was called a couple hours before then because that is our procedure that way customers do not have to waste time coming in if something like this shall happen. During this phone call the customer got upset, completely understandable, and threaten to bring the police in with him when he came in later. Our manager told him he could do whatever he felt necessary and that he would absolutely keep him updated on everything going on and if he would like to come in later to discuss it in person was completely up to him, but that he would be there. He did come in later that day and both managers spoke to him and he seemed okay and they told him, per policy we do like to wait 30 days because most of the time we get the clothes back within 30 days, if not we pay out the claim. He said okay and left. Both times he was in store he was actually the only customer, I know this because I reviewed the camera footage of him there both times, so I am not sure what led him to believe from any conversation that anyone was stealing. I myself tried to contact him after SEVERAL complaints he started leaving under different names on social media saying we were doing illegal things, we know they were him because he was saying the exact same things as he had said in his complaints. After calling several times, I finally tried the email and he told me he would not answer the phone only email so that he had proof of what was being said. I was completely fine with that and told him I just wanted to know if there was any maybe misunderstanding I could clear up on how the procedures worked and what would happen. He just sent an email back stating he did not want to speak at all until we found his sweater or gave him a check and continued to threaten through email the same exact things he was saying on social media. I did say I did not think it was fair for him to assume anyone stole anything being we had reached out to him to let him know what was going on. As of a couple days ago he was contacted through voicemail to let him know his sweater was in the store and was actually in another customers order. We had told him this that we thought we knew who had it and we had already contacted her and were just waiting on her to call us back. She did bring it in, we cleaned it again and called the customer and put on rack. That is why we ask for 30 days when these unfortunate incidents occur because 30 days tend to be reasonable. As you can see this was sent in on Nov.30, two days after he was contacted. He was taken care of and even contacted personally by me, but refused to be talked to until we found sweater or paid him. We have since found and he has not contacted us back. Thank you for your time.ZIPS

Good Afternoon,I am addressing the response sent back to me for complaint-***. This customer has since picked up his sweater as I told him we would not be able to mail it out due to too many other things could happen to it. I can assure you this customer did not wear his sweater, and whenever this happens regardless we actually clean any garment that leaves our store and is brought back at our expense due to it being our mistake. In this case this customer was treated no different. The sweater left our store to this customer on January 9, 2018. Thanks so much!Take care and thank you for your time!*** ZIPS