ZirMed, Inc.

Matter has been resolved per a call from the complainant to the Revdex.com.

Please accept this email as a response to the complaint [redacted] filed by [redacted] against ZirMed.
 
We have done extensive research and have contacted everyone involved to ensure the issue is resolved.
 
Unfortunately, this is not an issue with ZirMed, so we do...

not have the ability to fix it ourselves. In this case Ms. [redacted] is a patient of a ZirMed partner’s client (a physician practice), with whom she has an auto-pay payment plan. Her credit card that she used to set up the auto-pay payment plan is no longer valid and needs to be updated by her calling the practice to update it. The physician practice is a client of one of ZirMed’s partners, so unfortunately we are three steps removed from being able to personally fix the situation.
 
What has happened to date is as follows:
 
1.       We received the letter from the Revdex.com on October 27.
2.       The letter was forwarded to our client support office and assigned to a client support representative at 11:52 AM.
3.       Research was done on the 27th and 28th to identify the patient, the practice associated, and the partner associated. We do not have a direct relationship with the patient Ms. [redacted] so the research took nearly a complete day to finish.
4.       On Tuesday, October 28 our client support rep placed a phone call to the patient Ms. [redacted] as well as to our partner to discuss the problem and let them know it needs to be fixed.
5.       As of October 31, we were still waiting to hear from either the patient or the practice or the partner to determine if the problem has been solved.
 
As of today, the client support representative is out of the office for the rest of the day. I have sent him an email to find out the latest status, but I just received another letter from you stating you were going to post this online. I wanted to get you some of the resolution and explanation so you can see we are working on it.
 
It is difficult because there is nothing we can directly do other than to encourage our partner’s client to reach out to the patient and get her new credit card information. We cannot take that information ourselves.
 
I will send a follow up when I hear back from our CS rep.
 
Regards,
 
 
[redacted]Vice President, Marketing
Office:[redacted]