Complaint: [redacted] I am rejecting this response because: the repair was not honored as stated in their policyThe repaired product did not last twenty four hoursIt is a racket if they are using poor glass that seems guaranteed to break, hence the customer has to keep coming backThe phone was not dropped, the quality of the repair did not hold up and they should have honored their repair We even brought our own protective cover purchased from the *** store for $The screen cracked under the cover which indicates poor quality The low level manager should have had the ability to honor the repairWe asked for a higher level manager or the owner and were told it was not possible to contact him as he was on vacation in ColoradoThey seemed at a loss at how to contact a responsible person who could make a decisionWhen we asked how they were able to get paid without ever seeing their boss they were at a lossI felt customer service was not a priority, just ripping people offI would recommend a deeper investigation into what business is really being done at that locationAgain, we paid for a repair which did not hold up for even a day so their denial seems a technicality designed to protect poor quality work Regards, [redacted] ***
Warranty does not include physical or liquid damage Thats be same policy that any carrier or phone company offers on new phones as well We offer day warranty on our repairs if there is a manufacturers defect or if the repair wasn't conducted properly In this case, the screen
is cracked and therefore that's considered physical damage and voids the warranty Also, we offer warranty and no one offers guaranty that screens wont crack
[redacted]
Revdex.com, I am responding to the message sent to me on June 22, 2015. The phone repair was done for my son’s phone, so the customer name was [redacted]. Please let Dr. Phonez know to look for the record of the repair under that name. Thanks. [redacted]
Complaint: [redacted]
I am rejecting this response because: the repair was not honored as stated in their policy. The repaired product did not last twenty four hours. It is a racket if they are using poor glass that seems guaranteed to break, hence the customer has to keep coming back. The phone was not dropped, the quality of the repair did not hold up and they should have honored their repair. We even brought our own protective cover purchased from the [redacted] store for $38. The screen cracked under the cover which indicates poor quality. The low level manager should have had the ability to honor the repair. We asked for a higher level manager or the owner and were told it was not possible to contact him as he was on vacation in Colorado. They seemed at a loss at how to contact a responsible person who could make a decision. When we asked how they were able to get paid without ever seeing their boss they were at a loss. I felt customer service was not a priority, just ripping people off. I would recommend a deeper investigation into what business is really being done at that location. Again, we paid for a repair which did not hold up for even a day so their denial seems a technicality designed to protect poor quality work.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: the repair was not honored as stated in their policyThe repaired product did not last twenty four hoursIt is a racket if they are using poor glass that seems guaranteed to break, hence the customer has to keep coming backThe phone was not dropped, the quality of the repair did not hold up and they should have honored their repair We even brought our own protective cover purchased from the *** store for $The screen cracked under the cover which indicates poor quality The low level manager should have had the ability to honor the repairWe asked for a higher level manager or the owner and were told it was not possible to contact him as he was on vacation in ColoradoThey seemed at a loss at how to contact a responsible person who could make a decisionWhen we asked how they were able to get paid without ever seeing their boss they were at a lossI felt customer service was not a priority, just ripping people offI would recommend a deeper investigation into what business is really being done at that locationAgain, we paid for a repair which did not hold up for even a day so their denial seems a technicality designed to protect poor quality work Regards, [redacted] ***
Warranty does not include physical or liquid damage Thats be same policy that any carrier or phone company offers on new phones as well We offer day warranty on our repairs if there is a manufacturers defect or if the repair wasn't conducted properly In this case, the screen
is cracked and therefore that's considered physical damage and voids the warranty Also, we offer warranty and no one offers guaranty that screens wont crack
[redacted]
[redacted]
[redacted]
[redacted]...
[redacted]
Revdex.com, I am responding to the message sent to me on June 22, 2015. The phone repair was done for my son’s phone, so the customer name was [redacted]. Please let Dr. Phonez know to look for the record of the repair under that name. Thanks. [redacted]
Complaint: [redacted]
I am rejecting this response because: the repair was not honored as stated in their policy. The repaired product did not last twenty four hours. It is a racket if they are using poor glass that seems guaranteed to break, hence the customer has to keep coming back. The phone was not dropped, the quality of the repair did not hold up and they should have honored their repair. We even brought our own protective cover purchased from the [redacted] store for $38. The screen cracked under the cover which indicates poor quality. The low level manager should have had the ability to honor the repair. We asked for a higher level manager or the owner and were told it was not possible to contact him as he was on vacation in Colorado. They seemed at a loss at how to contact a responsible person who could make a decision. When we asked how they were able to get paid without ever seeing their boss they were at a loss. I felt customer service was not a priority, just ripping people off. I would recommend a deeper investigation into what business is really being done at that location. Again, we paid for a repair which did not hold up for even a day so their denial seems a technicality designed to protect poor quality work.
Regards,
[redacted]
I can offer him 50% discount on a new repair.