ZK Guns LLC

Initial Business Response / [redacted] (1000, 15, 2015/09/17) */ Please open back up Consumer has been refunded in full ***

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Contact Name and Title: [redacted] ***/owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @yahoo.com The consumer has been refunded as he requested

Initial Business Response / [redacted] (1000, 6, 2015/09/17) */ Contact Name and Title: [redacted] ***/ owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com The consumer has been refunded 100% of the money they put down for purchaseThe consumer was actually refunded a couple of days agoThere has always been someone at the store and trying to take care if the situation Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/17) */ As of 09/15/15, the case is settledAfter speaking with the Attorney Generals office, them speaking with ZK Guns attorney, we received a phone call stating we could "come get our money" Extremely unprofessional, untrustworthy! Would NOT do business again

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Contact Name and Title: [redacted] ***/Owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @yahoo.com Consumer was issued a full cash refund for the order

Initial Business Response /* (1000, 5, 2015/07/14) */
Contact Name and Title: *** ***/Owner
Contact Phone: XXXXXXXXXX
Contact Email: ***@yahoo.com
The consumer has been given a full cash refund for his order

Initial Business Response /* (1000, 15, 2015/09/17) */
Please open back up
Consumer has been refunded in full
***

Initial Business Response /* (1000, 5, 2015/07/14) */
Contact Name and Title: *** ***/owner
Contact Phone: XXXXXXXXXX
Contact Email: ***@yahoo.com
The consumer has been refunded as he requested

Initial Business Response /* (1000, 5, 2015/07/01) */
Contact Name and Title: *** ***/Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
Customer ordered a firearm and needed me to change out the magazine for the state they were fromI was trying to get the magazine for the
customer, but was unable toCustomer was aware and agreed to wait until I was able to get the magazines for themThe customer was refunded today, 7/01/for his full purchase price
Final Consumer Response /* (2000, 20, 2015/09/21) */
I have successfully resolved this complaint with the business and received a refund

Initial Business Response /* (1000, 5, 2015/10/08) */
Contact Name and Title: *** *** Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
The consumer agreed to take delivery of a different firearm for his purchaseThe firearm was shipped out to the dealer of his choiceThe
firearm was delivered to dealerThis is the tracking number for the shipment1Z3T73MXXXXXXXXXXXThese are some dates and times sent as wellOctober 2, 2:46pm, October 1, 12:37pm, October 11:14amThe last know address of package is at the consumers dealer for pickup

Initial Business Response /* (1000, 5, 2015/07/14) */
Contact Name and Title: [redacted]/Owner
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yahoo.com
Consumer was issued a full cash refund for the order.

Initial Business Response /* (1000, 5, 2015/06/26) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yahoo.com
The consumer was initially refunded on6/19/2015, br credit card. Our credit cards process out the next business day which would not of been until...

6/22/2015. We tell our customers it generally takes 7 business days for refund. Customer started emailing on 6/22/15 and then stated he thought he was issued a false refund. I explained situation to consumer but he demanded refund now. On 6/26/2015 I got a bank money order and refunded then consumer his full purchase price. We did a money order to have a record of the refund to the consumer. We spoke to our credit card processor in 6/26/2015 to cancel the credit card refund.

Initial Business Response /* (1000, 6, 2015/09/17) */
Contact Name and Title: [redacted]/ owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
The consumer has been refunded 100% of the money they put down for purchase. The consumer was actually refunded a couple of days ago. There...

has always been someone at the store and trying to take care if the situation.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/17) */
As of 09/15/15, the case is settled. After speaking with the Attorney Generals office, them speaking with ZK Guns attorney, we received a phone call stating we could "come get our money".
Extremely unprofessional, untrustworthy! Would NOT do business again.