ZOE Baby Products

Company only shipped half of my order. I have emailed and company still hasnt shipped remaining pieces of my order. Omg doesn't seem ill ever get a Z
Ordered the Monday 21st received a 2 tracking numbers one for add on and one for actual stroller on the Weds 23rd to be delivered by Friday 25th. On Friday I checked to see if it was delivered because I wasn't home. The tracking showed it was canceled by the sender. I emailed they tried to tell me both was shipped and provided me the same original tracking numbers. After explained the shippment was canceled by sender they couldn't figure out why. Then Saturday the 26th I received and new tracking for the add on only. I emailed again asking when stroller would be shipped as the add on is useless to me with out a stroller. They tried to tell me it was shipped together. Didn't make since to me since they was originally shipping separate, and they are 2 different colors so wouldn't be same box. But for the sake of my sanity I went with it. Monday the 28th I received a box. I knew by size of box received that it wasn't both pieces but I opened it and I as I expected it was just the add on. So I emailed them again asking what is going on. Explaining I received add on only. I provided pics of box whats in it the shipping label everything. Now they can just say Im working with operations to see whats going on. Which is what they originally said on Friday. Then the email me back again "with tracking number for stroller" that shipped the 28th. So I tracked it and it was the same tracking for the add on that was delivered same day. Website provides a phone number to call which a recording tells you leave a msg for a return call but hangs up on you not allowing you to leave a msg.

Following incorrect product delivery, contacted customer service and sent back incorrect stroller. Never received correct product.
I ordered a Zoe XLC Best v2 (open box returns) stroller in Noah grey, XLC rain cover and 2 carry on straps on October 10, 2018 -order #XXXXX. I currently live out of the country and had the stroller shipped to my mother's address and what is my permanent residence in California. The stroller was delivered on October 18, 2018. I returned home for the holidays in December and opened the Zoe box to find incorrect product had been delivered (wrong colorsent black instead of grey). I tried calling Zoe customer service and could not get through. Voice message said to email and specify if I preferred a call back, which I did, on December 27, 2018. In my email I explained I would only be in the States for a few weeks and was worried about not getting the grey stroller in time if I sent the black one back. Customer service replied the next day apologizing for the mistake and saying a return label had been emailed to me and the operations team would « get me the correct stroller ASAP. » I sent a follow up email December 30, 2018 thanking them and asking for a tracking number so I could make sure to be home when the stroller came. Customer serviced replied the same day that a tracking number would be emailed as soon as the stroller shipped. January 4, 2019 I contacted customer service again as still had not received a tracking number, wished them happy new year and reminded them that I'd only be in the country a couple of weeks. January 5, 2019 received a reply saying to keep the black stroller until the grey one arrived the following week. Wrote back the same day to say thanks but that I had already return mailed the black stroller the day before and was really hoping the correct stroller would come quickly so I could use it on our vacation as planned and most importantly bring it home with me. Tried calling customer service numerous times hoping to speak with someone over the phone and better explain the urgency of our situation. All calls went straight to a very long voice message which disconnects the call at the end. January 7, 2019 asked for the tracking number which was still never emailed to me and reminded them once again we were leaving shortly and needed the stroller to arrive within the week if I were to be able to take it home with me. No response. January 12; 2019 wrote again restating urgency and the fact that I had still not received a tracking number so didn't think the stroller was ever shipped. January 13, 2019 received an apology and was told the operations team was not working that day but the issue should be resolved the next day. January 15, 2019 wrote again to say thank you and ask if there was news from the operations team as I would be leaving in 3 days. January 17, 2019 received another apology for the delay and was told a new order had been created and the stroller would be shipped overnight to me. Tried calling numerous times, still unable to connect with anyone or leave a message. Left the country January 19, 2019 with no tracking number ever sent, no stroller ever delivered. Sent an email January 21, 2019 explaining that I had returned home without the stroller after an 18 hour journey in and out of two international airports with two small kids (one of which weighs 30lbs and was supposed to be in a stroller and not carried on my back) and am extremely frustrated and disappointed in this company's customer service, the inability to speak with anyone and their total failure to send the correct product within a nearly one month time frame. I would still like the stroller I ordered and paid for and would like it shipped to my home address in France as a gesture, however have received no reply to my last email and still cannot connect with anyone via phone.

Unresponsive customer service and non-delivery of my order.
Purchased an XLC Best v2 stroller in *** on 11/15 (Order#***). This product was in stock and available. My card was charged immediately. On 12/4, I filled out a form to inquire about my order. I also noticed they had changed the *** to out of stock/available for preorder. The same day, I received a stock response about my order included preorder items even though it had not gone out of stock when initially ordered on 11/15. I asked to clarify and received no response. I tried to add the preorder to the shopping cart to see if it was possible I just missed the notice. But you can't even add the item to the shopping cart! I emailed again on 12/17/18. No response. Emailed again on 12/18. I tried calling their phone number listed but there is no option to leave a message. The phone just hangs up on you after a long message. I messaged on *** and have been ignored there as well. There is a FAQ that lists expected stocking for items but my particular stroller is not included. All I want is to know what happened to my original order that was in stock. And when they expect it to come back into stock.

I ordered a stroller on 11/19 and it was never delivered. I have reached out multiple times to get this resolved and have not reached a resolution.
My order # is *** and I purchased a double stroller from Zoe Strollers website on 11/19 for a total of $331.98. I paid for expidited shipping ($79.99) and received shipping confirmation on 11/19 which was supposed to be delivered on 11/20 and never was. On 11/21, I emailed customer service at *** and informed them that I didn't receive my package and they replied stating that I'd need to open an investigation with *** myself. I tried via email and phone multiple times to get in contact with the people of ***, I filled out a missing package form and never received any responses. On 11/27, I wrote Zoe strollers back and stated that I wasn't able to get any help from ***. They replied on 11/28 and offered to send a replacement but I told them that I travel for work and would not be home. This stroller was a gift and I had already purchased another stroller in store to replace the one I never received. By 12/3, after stating I didn't want them to send another, I hadn't heard back from them and asked if there's was going to be a resolution to which they replied that they would have a *** driver come to my home (which I wouldn't be at due to me traveling for work which I have already explained). After 12/3, I haven't heard anything from them. My emails have gone unanswered, their phone number suggests leaving a voicemail but it won't allow you to and just disconnects your call. I have tried writing them on social media and am waiting for a response on those as well.

I am very disappointed with Zoe Strollers. I ordered a Stroller from them for trip I had planned to Florida for December 11th. I ordered the stroller on November 16th thinking I would get the stroller right before Thanksgiving the next week or the Monday after Thanksgiving Weekend. When the order was placed the only notification received was that the stroller was in stock and that payment was received and everything was pending. November 26th comes around no stroller. I emailed the company on Facebook , Instagram , Website and Direct Email for an update. I got an email back the following day saying that the stroller we ordered was out of stock and such more.

If the stroller is out of stock then why did I not get an email earlier saying that the stroller I had selected is out of stock? Why was my payment accepted right away if the stroller I ordered was out of stock? Needless to say I ended up purchasing a competing brand light weight stroller that got amazing reviews and it has been working out great for us.

I was really looking forward to trying the Zoe Stroller out and featuring them in many parenting groups I am apart of and such but after this experience in trying to purchase a stroller from them , it has left me very disappointed in this company and not be able to trust their site about inventory and such.

Maybe once they get their website and customer service on the right track and such I will give them another chance but in the mean time I will be sharing my experience with all parents I know and tell them to proceed with caution while purchasing from this company.

Received stroller with a broken seat, contacted company with no response.
Purchased a XL2 Best v2 double stroller from Zoe strollers.com on 11/5/18, order number ***. Received the stroller in a timely fashion, but when I went to assemble the stroller a week later I noticed one of the strollers seats were broken. This was unacceptable and also prevented the stroller from folding. Per their instructions in their website I filed a Warranty Claim on 11/23/18 and included an explanation and pictures. On 11/26/18 I got a response that stated I wasn't folding it right here is a video to help and if that doesn't resolve the issue then submit a warranty claim. I was irritated since this was not an user error, I clearly stated the seat was broken (and even if the stroller folded I did not want to keep a broken stroller). I responded that day stating this same thing with no response. So a week later on 12/2/18 I submitted another warranty claim. Still had not received any response at all so on 12/10/18 I attempted to call the company (after I finally tracked down a phone number) only to get a voicemail that hangs up on you and doesn't allow you to leave a message. So I tried to reach out to them on *** as well as send another email, but still no response. I am beyond frustrated, I need this resolved quickly as we leave soon for a trip to *** and I need the stroller!

I submitted a warranty claim on 7/31/18. It remains unresolved.
On 7/31/18 I submitted a warranty request . My stroller wheels were not turning and the stroller was almost locking up and becoming difficult to push. In addition the material was turning an orange color. I submitted all information and pictures. On 8/7 I received an email asking to submit picture with wheels off which I complied. There was no communication after that until I sent follow up emails on 10/3 which no one replied and another on 10/11 which I received a response stating that they showed the ticket as closed. I responded saying that the issue had not been resolved and that there had been no communication. The individual who responded informed me that there had been "a personnel change" and that my claim would be addressed if I resubmitted all the information which I gladly did. I have copies of all email chains.

On 10/26 I once again emailed to follow up after receiving no further communication. I received a response that I could purchase a new stroller because I was now out of warranty. However, my stroller was covered when I requested the work and failure for the company to respond in a timely manner should not impact my service request.

This past Sunday and again on Wednesday I sent emails to *** management to which I did not receive any responses. I am very confused as a customer why my issue cannot be addressed and why there is not better communication. I just want my stroller either fixed so that it is once again functional.

Ordered a month ago a product listed as in stock. Took two weeks to send only part of the order, and hasn't sent the rest or responded to emails/calls
I placed an order on October 13 for replacement wheels for a zoe stroller. The item was marked as in stock and ready to ship and I have proof of sending pictures of this to the company when I had to email them asking where my order was after it had failed to ship two weeks after the order was placed. I finally received an email on October 22 that it had shipped (even though their website states that in stock items ship on the first business day after placing order, if not the same day). When I received the package on October 29, only the front stroller replacement wheels where in the package and this was marked also in the packing slip. I reached out
To the company via their website's contact form, their customer service email, and left a voice mail for their customer service line several times and now at nearly a month after placing an order I still haven't received the item or response from the company. I need the replacement wheels to have a functional stroller and I can't buy these anywhere else as I need wheels specifically made for Zoe strollers.

Paid for and ordered a product that was never shipped and customer service is not responding to multiple phone calls, emails, etc.
Purchased a stroller and two straps on 10/23. Received an email the following day that items will be shipped on 10/25 and arrive by 10/27. Nothing shipped. Emailed customer care on 10/29, 10/31 and 11/2 with no response. Filled out their online help form on 10/31 and 11/1. Reached out to them on their *** page 10/30 and 10/31. Called their phone number and when prompted to leave a voice mail their phone hung up (10 times). Order number is ***

Items ordered:
***ZOE XL1 BEST v2 (Open Box Return - London Navy) 1
STRP-2PK ZOE Stroller Add-On Carry Strap (2-Pack)

Total cost paid: $174.98

Customer Service is not responding to my requests to honor warranty.
I purchased a Zoe XL2 (model XL2, manufacture date 07 2017) on 10/10/18, order# ***. The first week I used it, I had one twin in the stroller, and I was loading the other in the car. With the brake engaged, the stroller started sliding toward the road when my baby shifted around in her seat. Thankfully I was able to grab it quickly before it rolled on this the road. I contacted ***, I told them what happened and I was dissatisfied with the product, they recommended that I sell it second hand, saying I would get a better return than sending it back to them (This is a safety issue!) I figured I would continue to use it, but with caution when loading the babies and when I was using the brake. About a week later, as I was trying to close the stroller, one side of the double jammed, leaving me unable to close and latch the stroller properly. I once again contacted ***. This time they told me to submit a claim in the warranty department, which I did on 10/23 (including uploading pictures on the problem.) I have not received a response despite the website saying they respond within 2 days. I called customer service, they do not accept phone calls, I emailed customer service, no response, I posted to their *** page, nothing. I paid by credit card, the total was $206.99.

I purchased a stroller (***) and within one week of very light use the basket broke, rendering it unusable. Company won't return emails/calls.
Stroller basket broke off within one week of light use, rendering the stroller unusable as you cannot carry any baby accessories without it. And the broken basket drags on the ground.

I submit a warranty request on 9/17/18. Their site and voicemail says that I should hear back within a few days. It has now been two weeks. I have sent follow up emails and have not received a response. I also called but the voicemail hangs up before it allows you to leave a message.

Given the faulty product and unresponsive customer service, I would like a refund of the purchase price, plus reimbursement of the accessories that I can no longer use. I can send the items back to them however I require that the shipping and packaging be covered by the company.

Model: ***
Order #:***
Requested Parts: Storage Basket (***)

Manufacturer fails to allow a mechanism by which I can purchase or receive a replacement rear wheel for stroller although I have registered online.
On 6/11/2017 I purchased two new Zoe XLT DELUXE strollers on amazon.com, one in Eloise P and the other in Orange, order number *** and paid $129.99 per stroller. I was very excited about this stroller as it has many high end features but sells at a low price point comparatively.
The vendor shipped item to my sister's home in Seattle, as the vendor did not ship to my home in Alaska. I picked up the items new in box in July 2017, assembled the strollers, and checked them with the British Airways on a flight to Israel. (The airline would not allow me to gate check the strollers.) They had been out of the box less than 24 hours.
Upon arrival in Israel, one of the rear wheels stroller was badly broken as the "spokes" are a thin plastic material. I immediately alerted the manufacturer of this issue by posting on their facebook and amazon review my disappointment with the quality of the product. The manufacturer replied back on facebook that I could contact the manufacturer on their website and request a replacement. I followed the instructions, both registering and requesting a replacement part three (3) times over the last nine (9) months.
The broken wheel caused me to spend about 4 extra hours at the airport in Tel Aviv to file a claim with the airline with two very, very tired, hungry children, and ultimately caused us to arrive at our lodging after all the restaurants and stores had closed for Shabbat and a holiday, resulting in us having to walk at 9 p.m. in the dark for several miles with the children to find a hotel bar to give our toddler something to eat. All due to the Zoe broken stroller.
I had intended to use the stroller to wheel my 3 year old and 8 month old as we were traveling for 3 weeks across 4 countries. As there were no physical stores or international shipping for parts available from the vendor or manufacturer in the countries I was traveling, I lugged the broken stroller around for the entire trip.
Upon return to the USA, I tried several times to call the phone listed on the website, but the automated recording basically says they don't answer the phone in order to keep costs down. It instructs caller to use the website. I tried to use the website several times to register for the warranty and submitted claim after claim, but could not get the website to work.
Now, you may be thinking I am not technologically saavy, but I am a network admin and CFO for a $26 million dollar utility company, and my husband has been a network admin for 10 years for a school system. We are both quite saavy with technology and could not get the website register and broken parts pages to work successfully. I also searched in vain to find a help tool to show me where to confirm manufacturer date and model number on the stroller. Since the manufacturer doesn't answer the phone, and blocked me from their facebook page, I couldn't get any assistance.

I resubmitted 4th warranty request today.

I ordered 2 items(both on invoice) but only 1 shipped. Attempted contact since July but no response!
I ordered 2 items. Package was delivered to my *** address on 6/26 but only included 1 item. I tried to call the 800-number, left a message and have not heard back to this day. I emailed on 7/7 and again on 8/31. Still no response.

Order#*** Missing Item#*** Rain cover