Zoho Corporation

Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ Only the account administrator can cancel or downgrade an accountThis is primarily for the protection of the business subscribing to the Zoho servicesIf we had no controls, any person with malicious intent, could call Zoho and say they want to cancel a serviceIf that was not the intention, it could hurt the business by turing off major services Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The client administrator has left the company more than months ago, we have sent Zoho a letter to request the cancellation of the contractI have full authority as Controller over all contracts and purchases as per our memomradium All we want is for Zoho to stop charging us for a service we do not use, the CEO/ Owner and Controller have requested this "subscription" to end, and Zoho refuse to comply The account administrator sent Zoho a registered letter cancelling our services days ago This request has not bee fulfilled we now have to get our Bank to stop payment this company has repeatedly not actioned any of our requests Final Business Response / [redacted] (4000, 9, 2015/11/17) */ The refund was processed immediately on receipt of customer request and sending of the account authentication details and the same informed to customer during the monthly renewal in June However we notice that the system did not get properly updated and continued chargingWe have now ensured that NO further charge will occur and refunded the charges in the intervening monthsWe completetly regret the lapse in our service and apologise for any and all inconveniences caused to the customer

Initial Business Response /* (1000, 5, 2015/10/29) */
Only the account administrator can cancel or downgrade an accountThis is primarily for the protection of the business subscribing to the Zoho servicesIf we had no controls, any person with malicious intent, could call Zoho and say they want
to cancel a serviceIf that was not the intention, it could hurt the business by turing off major services
Initial Consumer Rebuttal /* (3000, 7, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The client administrator has left the company more than months ago, we have sent Zoho a letter to request the cancellation of the contract I have full authority as Controller over all contracts and purchases as per our memomradium All we want is for Zoho to stop charging us for a service we do not use, the CEO/ Owner and Controller have requested this "subscription" to end, and Zoho refuse to comply
The account administrator sent Zoho a registered letter cancelling our services days ago
This request has not bee fulfilled we now have to get our Bank to stop payment
this company has repeatedly not actioned any of our requests
Final Business Response /* (4000, 9, 2015/11/17) */
The refund was processed immediately on receipt of customer request and sending of the account authentication details and the same informed to customer during the monthly renewal in June However we notice that the system did not get properly updated and continued chargingWe have now ensured that NO further charge will occur and refunded the charges in the intervening monthsWe completetly regret the lapse in our service and apologise for any and all inconveniences caused to the customer

Initial Business Response /* (1000, 5, 2015/10/29) */
Only the account administrator can cancel or downgrade an account. This is primarily for the protection of the business subscribing to the Zoho services. If we had no controls, any person with malicious intent, could call Zoho and say they want...

to cancel a service. If that was not the intention, it could hurt the business by turing off major services.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The client administrator has left the company more than 6 months ago, we have sent Zoho a letter to request the cancellation of the contract. I have full authority as Controller over all contracts and purchases as per our memomradium All we want is for Zoho to stop charging us for a service we do not use, the CEO/ Owner and Controller have requested this "subscription" to end, and Zoho refuse to comply
The account administrator sent Zoho a registered letter cancelling our services 90 days ago.

This request has not bee fulfilled we now have to get our Bank to stop payment.

this company has repeatedly not actioned any of our requests.
Final Business Response /* (4000, 9, 2015/11/17) */
The refund was processed immediately on receipt of customer request and sending of the account authentication details and the same informed to customer during the monthly renewal in June 2015. However we notice that the system did not get properly updated and continued charging. We have now ensured that NO further charge will occur and refunded the charges in the intervening months. We completetly regret the lapse in our service and apologise for any and all inconveniences caused to the customer.

Initial Business Response /* (1000, 5, 2015/05/20) */
Can [redacted] give us all the email addresses that she is receiving emails from Zoho. We can then try to ensure they are removed from all of our databases?
Has she signed up for any of our services in the past? If so, which ones.
Initial...

Consumer Rebuttal /* (3000, 7, 2015/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have given their abuse team my email address repeatedly (and will not do so again here as you are not supposed to include personally identifiable information in the bodies of complaints or responses directed at the Revdex.com) and they have not ceased communications. And as I said in my original complaint, I am not, nor have I ever been, a user of their services.
Final Business Response /* (4000, 9, 2015/05/22) */
If she doesn't want to include her emails here, then there is nothing I can do to help.