Zola's Plumbing & Heating, Inc Reviews (2)
Zola's Plumbing & Heating, Inc Rating
Address: 2103 W Pioneer Pkwy Ste 315, Pantego, Texas, United States, 76013-6047
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www.twinpondsresortcampsite.com
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Dear [redacted],We can go back and forth on this forever. As stated in my first response letter we did not ignore [redacted] when she would call, we told her that as soon as our schedule permits we would look at the pump in question. If she didn't threaten me it would have been done already.
As she stated we have worked for her twenty years. We are reliable, responsive and respected.
The fall season is our busiest time of the year with no heat calls and system change outs. People without heat is our first priority always. I will not let someone have no heat or hot water for showers because someone's basement is taking on water. In closing, if [redacted] wants me to look at the pump I will. If she doesn't that's on her.Sincerely,John Z.
October 20, 2015Dear [redacted],In response to your letter dated October 15, 2015 regarding [redacted]. We installed a new sump pump in her residence on April 8, 2015. Approximately five months later she is claiming that the pump is not functioning properly. We told her that we...
would have to look at it just as soon as our schedule permits and that we would call her to let her know when that would be. [redacted] then proceeded to regularly call my office trying to force us to get there sooner than our schedule would permit. The last call she made to us included a threat that if we were not there by a certain day and time she was going to slander us on the internet and other venues. I do not take threats lightly and I will not respond to a person who reacts that way.If she wants me to personally take a look at the pump, two things must happen. First, she must apologize for the threat. Second, she must pay her balance in full for unrelated work we did for her. If both of those conditions are met, I will gladly take a look at the pump and if a problem exists that was not caused by circumstances within the structure we will replace said pump via manufacture warranty. Keep in mind manufacturer warranty only covers the pump, labor is not covered. If I can be of any further assistance please let me know.John Z.