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Zoll Medical Corporation

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Zoll Medical Corporation Reviews (2)

Gentlemen Here is the response I received from our Vest DivisionAlthough they believe we did nothing wrong, we are refunding the $500, which we had previously agreed to do ***: We reviewed this case from a fitting and billing perspective our sum [redacted] is as follows (to facilitate your filing with the Revdex.com): The patient was initially denied for no insurance coverage (Medicaid pending) The patient’s brother became very engaged with ZOLL, trying to obtain the LifeVest for his brother The fitting was subsequently approved by an Area Director on the premise of a $down payment The brother paid the $on a credit card via a phone call that was initiated by the brother on 3/17/The patient initially refused the LifeVest after speaking with the Territory Manger, but later decided (on his own accord) to accept it The fitting occurred on 3/17/and a signed Patient Agreement was obtained Four days after the fitting (on 3/21), the patient’s brother called to end use citing comfort issuesHe was very cooperative during this call All equipment was returned without issue On 3/27/17, the brother called Collections to inquire about a refundOur Collections team explained that the was non-refundableAt that time the brother became upset After additional calls, Collections agreed to refund the patient on 3/28/The refund was not initially processed due to an internal operational issue we subsequently attempted to credit the card, but we were unable to execute due to the card being invalid (it is believed the card was closed but this cannot be confirmed) On 4/12/17, a new MO (different physician) was receivedPatient left hospital prior to being refit with the LifeVest The $refund request was sent to Finance 5/23/to expedite processing The check will be sent to [redacted] on Thursday 5/25/17, and overnighted to brothers confirmed address In general, the brother’s claims were not substantiated [i.eThe brother agreed to the $down payment; ZOLL did not leave the Vest despite demands from the patient that we take it with us; the patient signed the PA; although there was some initial trepidation, the patient did not “refuse” the vest; there was even a second attempt (new order) to be refit with the LifeVest] We believe that ZOLL took proper steps during the fitting and billing process That being said, given the concern expressed we are taking steps to refund the brother Please let me know if any questions Thanks, ***

Gentlemen Here is the response I received from our Vest Division. Although they believe we did nothing wrong, we are refunding the $500, which we had previously agreed to do.  [redacted]: We reviewed this case from a fitting and billing perspective … our sum[redacted] is as follows (to...

facilitate your filing with the Revdex.com):   The patient was initially denied for no insurance coverage (Medicaid pending) The patient’s brother became very engaged with ZOLL, trying to obtain the LifeVest for his brother The fitting was subsequently approved by an Area Director on the premise of a $500.00 down payment The brother paid the $500.00 on a credit card via a phone call that was initiated by the brother on 3/17/17 The patient initially refused the LifeVest after speaking with the Territory Manger, but later decided (on his own accord) to accept it The fitting occurred on 3/17/17 and a signed Patient Agreement was obtained Four days after the fitting (on 3/21), the patient’s brother called to end use citing comfort issues. He was very cooperative during this call All equipment was returned without issue On 3/27/17, the brother called Collections to inquire about a refund. Our Collections team explained that the 500.00 was non-refundable. At that time the brother became upset.  After additional calls, Collections agreed to refund the patient on 3/28/17 The refund was not initially processed due to an internal operational issue … we subsequently attempted to credit the card, but we were unable to execute due to the card being invalid (it is believed the card was closed but this cannot be confirmed).  On 4/12/17, a new MO (different physician) was received. Patient left hospital prior to being refit with the LifeVest The $500.00 refund request was sent to Finance 5/23/17 to expedite processing.  The check will be sent to [redacted] on Thursday 5/25/17, and overnighted to brothers confirmed address   In general, the brother’s claims were not substantiated [i.e. The brother agreed to the $500 down payment; ZOLL did not leave the Vest despite demands from the patient that we take it with us; the patient signed the PA; although there was some initial trepidation, the patient did not “refuse” the vest; there was even a second attempt (new order) to be refit with the LifeVest].  We believe that ZOLL took proper steps during the fitting and billing process.  That being said, given the concern expressed we are taking steps to refund the brother.   Please let me know if any questions.  Thanks,   [redacted]

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Address: 269 Mill Rd, Chelmsford, Massachusetts, United States, 01824-4105

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41988 0 0
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