Dear Mrs [redacted] , Thank you for your recent visit to the San Diego Zoo Safari Park We appreciate you taking the time to contact us regarding your visit and apologize for any misunderstanding that may have occurred As a twith the Safari Park’s newest experience, Tiger Trail, which opened in May, a few of the Park’s food and beverage establishments offer adults a drink called “Tiger Power Coconut Sake” with orange juice Sake is an alcoholic beverage of Japanese origin that is made from fermented rice We regret the word “sake” was mistaken for “shake” and are happy to learn that no guest’s sobriety has been compromised Please be assured that because this is an alcoholic beverage, it is never sold to anyone under the legal drinking age Our goal is to exceed our guests’ expectations and we apologize for not meeting yours We have forwarded your comments to the Safari Park’s Retail Operations Manager for follow up with our guest service staff We are happy to extend two complimentary 1-Day Pass admission tickets to visit your choice of either the San Diego Zoo or the Safari Park within one year Please contact us at (619) 718-3000, Monday through Friday after 8: a.m., to make arrangements Please ask to speak with a Customer Service Representative and refer to your Customer Service Case number [redacted] Mrs [redacted] , we look forward to having you and your husband visit us again to experience the great customer service for which we strive Sincerely yours, [redacted] Supervisor, Customer Service
Dear Ms
***,
Thank you
for your recent visit to the San Diego Safari Park. We appreciate you taking the time to contact
us about your visit and apologize for any confusion that occurred
We are
happy to honor ***’s statement to replace your son’s two 50% off
Super
Discount Admission Coupons for guests. Because
we will be replacing coupons exchanged from your son’s membership, we will need
your son’s name and membership number.
Please feel free to contact us daily at ###-###-#### after 8:a.mwith
this information. Please refer to
Customer Service Case # ***
Ms***, thank you for your membership, which supports our mission to
end extinction. We thank you again for
contacting us and look forward to many happy return visits!
Sincerely yours,
*** ***
Supervisor, Membership, Reservation Sales and Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution could be satisfactory
However, the sign read "Shake"
We came back to it to make sure we read the sign correctly
It would be great if the sign also reads "alcoholic beverage" or "contains alcohol"
I could be an eligible parent buying a drink for my child
Thank you for the generosity. We do have Memberships to your a Park
Regards,
[redacted]
Dear Ms. [redacted],Thank you for your recent visit to the San Diego Zoo Safari Park. We apologize for not meeting your expectations and regret the level of customer service you received. Please know this is not typical of our daily operations and has been brought to the attention of Safari...
Park Operations management for review.Thank you for providing your ticket and payment information to Janice when she contacted you. We have processed a refund of $64 to your credit card. Depending on your card's billing cycle, please look to see the credit reflected on a future statement.Again, we thank you for the effort you made to visit us and for your feedback. We look forward to your future visits to the San Diego Zoo! Sincerely yours, [redacted]Supervisor of Sales & Customer ServiceSan Diego Zoo and San Diego Zoo Safari Park
Dear Mrs. [redacted],
Thank you for your recent visit to the San Diego Zoo Safari
Park. We appreciate you taking the time
to contact us regarding your visit and apologize for any misunderstanding that
may have occurred.
As a tie-in with the Safari Park’s newest...
experience, Tiger
Trail, which opened in May, a few of the Park’s food and beverage
establishments offer adults a drink called “Tiger Power Coconut Sake” with orange juice. Sake is an alcoholic beverage of Japanese origin that is made from fermented rice. We regret the
word “sake” was mistaken for “shake” and are happy to learn that no guest’s sobriety
has been compromised. Please be assured that because this is an
alcoholic beverage, it is never sold to anyone under the legal drinking
age.
Our goal is to
exceed our guests’ expectations and we apologize for not meeting yours. We have forwarded your comments to the Safari
Park’s Retail Operations Manager for follow up with our guest service staff.
We are happy to
extend two complimentary 1-Day Pass admission tickets to visit your choice of either the San Diego
Zoo or the Safari Park within one year.
Please contact us at (619) 718-3000, Monday through Friday after 8:30
a.m., to make arrangements. Please ask
to speak with a Customer Service Representative and refer to your Customer
Service Case number [redacted].
Mrs. [redacted], we look
forward to having you and your husband visit us again to experience the great
customer service for which we strive.
Sincerely yours,
[redacted]
Supervisor,
Customer Service
Dear Mrs [redacted] , Thank you for your recent visit to the San Diego Zoo Safari Park We appreciate you taking the time to contact us regarding your visit and apologize for any misunderstanding that may have occurred As a twith the Safari Park’s newest experience, Tiger Trail, which opened in May, a few of the Park’s food and beverage establishments offer adults a drink called “Tiger Power Coconut Sake” with orange juice Sake is an alcoholic beverage of Japanese origin that is made from fermented rice We regret the word “sake” was mistaken for “shake” and are happy to learn that no guest’s sobriety has been compromised Please be assured that because this is an alcoholic beverage, it is never sold to anyone under the legal drinking age Our goal is to exceed our guests’ expectations and we apologize for not meeting yours We have forwarded your comments to the Safari Park’s Retail Operations Manager for follow up with our guest service staff We are happy to extend two complimentary 1-Day Pass admission tickets to visit your choice of either the San Diego Zoo or the Safari Park within one year Please contact us at (619) 718-3000, Monday through Friday after 8: a.m., to make arrangements Please ask to speak with a Customer Service Representative and refer to your Customer Service Case number [redacted] Mrs [redacted] , we look forward to having you and your husband visit us again to experience the great customer service for which we strive Sincerely yours, [redacted] Supervisor, Customer Service
Dear Ms
***,
Thank you
for your recent visit to the San Diego Safari Park. We appreciate you taking the time to contact
us about your visit and apologize for any confusion that occurred
We are
happy to honor ***’s statement to replace your son’s two 50% off
Super
Discount Admission Coupons for guests. Because
we will be replacing coupons exchanged from your son’s membership, we will need
your son’s name and membership number.
Please feel free to contact us daily at ###-###-#### after 8:a.mwith
this information. Please refer to
Customer Service Case # ***
Ms***, thank you for your membership, which supports our mission to
end extinction. We thank you again for
contacting us and look forward to many happy return visits!
Sincerely yours,
*** ***
Supervisor, Membership, Reservation Sales and Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution could be satisfactory
However, the sign read "Shake"
We came back to it to make sure we read the sign correctly
It would be great if the sign also reads "alcoholic beverage" or "contains alcohol"
I could be an eligible parent buying a drink for my child
Thank you for the generosity. We do have Memberships to your a Park
Regards,
[redacted]
Dear Ms. [redacted],Thank you for your recent visit to the San Diego Zoo Safari Park. We apologize for not meeting your expectations and regret the level of customer service you received. Please know this is not typical of our daily operations and has been brought to the attention of Safari...
Park Operations management for review.Thank you for providing your ticket and payment information to Janice when she contacted you. We have processed a refund of $64 to your credit card. Depending on your card's billing cycle, please look to see the credit reflected on a future statement.Again, we thank you for the effort you made to visit us and for your feedback. We look forward to your future visits to the San Diego Zoo! Sincerely yours, [redacted]Supervisor of Sales & Customer ServiceSan Diego Zoo and San Diego Zoo Safari Park
Dear Mrs. [redacted],
Thank you for your recent visit to the San Diego Zoo Safari
Park. We appreciate you taking the time
to contact us regarding your visit and apologize for any misunderstanding that
may have occurred.
As a tie-in with the Safari Park’s newest...
experience, Tiger
Trail, which opened in May, a few of the Park’s food and beverage
establishments offer adults a drink called “Tiger Power Coconut Sake” with orange juice. Sake is an alcoholic beverage of Japanese origin that is made from fermented rice. We regret the
word “sake” was mistaken for “shake” and are happy to learn that no guest’s sobriety
has been compromised. Please be assured that because this is an
alcoholic beverage, it is never sold to anyone under the legal drinking
age.
Our goal is to
exceed our guests’ expectations and we apologize for not meeting yours. We have forwarded your comments to the Safari
Park’s Retail Operations Manager for follow up with our guest service staff.
We are happy to
extend two complimentary 1-Day Pass admission tickets to visit your choice of either the San Diego
Zoo or the Safari Park within one year.
Please contact us at (619) 718-3000, Monday through Friday after 8:30
a.m., to make arrangements. Please ask
to speak with a Customer Service Representative and refer to your Customer
Service Case number [redacted].
Mrs. [redacted], we look
forward to having you and your husband visit us again to experience the great
customer service for which we strive.
Sincerely yours,
[redacted]
Supervisor,
Customer Service