Zoom Auctions

Thank you for sending me this informationWe take these comments very seriously and always strive to provide the best service possible to our guestsUpon review of the situation with my staff, the guests in question indeed refused to be accommodatedWe were not aware that this guest was not happy with the compensation offered and we would have welcomed the opportunity to discuss this further with upper management that may have been able to resolve this matterUnfortunately, this did not happen, At this point, we stand by our previous decision

Thank you for sending me this information. We take these comments very seriously and always strive to provide the best service possible to our guests. Upon review of the situation with my staff, the guests in question indeed refused to be accommodated. We were not aware that this guest was not...

happy with the compensation offered and we would have welcomed the opportunity to discuss this further with upper management that may have been able to resolve this matter. Unfortunately, this did not happen, At this point, we stand by our previous decision.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Good morning, [redacted], Our hotel is a non-smoking hotel throughout. Our registration card that Mr. [redacted] signed explains that he is responsible for the room and there is a $350 smoking fee for deep cleaning. Upon his checkout, we found cigarette butts and ashes in the room and the room smelled...

strongly of cigarette smoke. We charged him accordingly. Nevertheless; the $350 has been returned to Mr. [redacted]’s card as a gesture of goodwill. There never was any attempt at fraud as alleged. Please let me know if I can be of further assistance.   Thank you,   [redacted] Wood General Manager

Review: Company charged credit card additional times instead of using deposit already provided to them.Desired Settlement: return of all monies from credit charges except $75 dollar processing fee stated in their conditions for bidding.