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Zoom Auto Group

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Zoom Auto Group Reviews (5)

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me although the time frame for the resolution of this problem was significantly high (3 months). Cancellation of product was done in January and refund was only done in March, re[redacted] disappointing experience with this business. Not going back for sure.
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: The guy is a liar, first of all we did not check car out for an hour, second of all I ask if there was anything wrong with car (ask three people that worked there) and third of all they offered 250.00 I have a receipt showing how much it cost me to get the car fixed, and one more thing they also told me that they ordered a engine cover too, they DID NOT. They told me it was in their budget to give me more, I think they should pay the whole bill to get the car fixed and pay me for the engine I bought.
Regards,
[redacted]

Prior to the purchase the customer requested us to send the car to get inspected and have a recall addressed at Mitsubishi. The customer then came to the store to visually inspect and road test the car. The customer inspected the car for over an hour and then decided to go forward with the sale. The...

customer contacted the store letting us know that the check engine light came on as he arrived home, about 150 miles away. We offered to give the customer $200.

Thanks for voicing your concerns. Attached is the invoice that shows we did touchup and detail. We can not reimburse you $650, but let us know if you would like to return the car.

Firstly, we apologize for the inconvenience and the length of time this has taken to get resolved. [redacted] bank has been contacted and the monies have been sent to them to cancel / refund the warranty. Thank you for your patience.

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