Zoom Car Wash

You called with a complaint about your wash which we promptly returned You were requesting 100% of your money back which included washes that you had no complaint about When I refused you became belligerent and abusive and hung up the phone

Customer approached car and immediately pointed to the missing seat control barsHe suggested that one of our employees must have stolen them as they are too large to be accidentally vacuumed from the vehicleHe then told the manager to go buy replacements and he would be back in a few hoursAs
stated in the complaint, we spoke with all persons who drove this car including the person who drove it before being washedAll stated the control bars were not presentNobody removed these valueless control bars from the vehicleTherefore we did not offer to replace despite being threatened with a complaint to the Revdex.com

I am rejecting this response because: we don't feel that the problem has been resolvedThe fact that management feels that any customer property is "valueless" questions their integrity as a business The dollar value to replace the items are less than $per Toyota parts department, which is easily replaceableThe dollar value is not our motivation as we could easily replace this ourselves as the deluxe car wash we paid for was $36+ dollarsWhat made us persist is the fact that our car is missing a part that was there prior to arriving and the business accuses a paying customer for lying about something so "valueless." I hope that by us contacting the Revdex.com, this business will discontinue this type of customer service and to save future customers a horrible experience

I am rejecting this response because: You...

must have me confused with someone else. First of all , I talked to a male manager and the service I paid for was not done correctly the first time or the second and I asked for a refund and was told no. On the second time they did not even put on the tire dressing which was 5 dollars more for that feature and both times bugs were still on my windshield and grill which I complained about before the second wash but did not help. So once was bad, second time worse and that deserved a full refund sorry but I don't have the time to keep bringing it back for a job not done right twice in a row. There was never even any apology or we will make it right offered. Your customer service has cost you my business, my wife's and all our friends and referrals. Pacific car wash sure did a great job the other day.