Zoom-I-Net

Review: We have had several months of exceedingly high long distance service phone calls. In researching bills found out that Zoom I Net has misrepresented themselves as our long distance carrier through [redacted]. They were billing through a third party company [redacted], Inc. I resolved the issue through [redacted] and had [redacted] block from any further charges.Desired Settlement: Total charges for a six month period of $2,057.17

Review: They billed me as my long distance provider when they are not.Desired Settlement: I want them to credit my AT&T bill and withdraw themselves from being my provider. I already have AT&T Long Distance.

Business

Response:

Dear Sir/Madam Investigator:

This letter is Zoom- I -Net’s (ZIN) response to the above referenced complaint filed by [redacted], service number [redacted].

Our account records indicate that the customer’s service was switched in accordance with their request on July 12, 2012. The customer’s authorization for this switch in service was recorded by an independent third party verifier.

Thus, in an effort to resolve this matter and lessen the customer’s dissatisfaction, ZIN has issued a refund to the customer’s account in the amount of [redacted] plus tax. The refund was sent to their local telephone company. Credits typically take two to three billing cycles to appear on the customer’s bill. We regret any inconvenience or dissatisfaction the customer may have experienced.

We hope this information adequately responds to the complaint; however, if you have any additional questions, please feel free to contact us.

Sincerely,

Complaint Resolution Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did not knowlingly authorize a change in my long distance carrier. I would like to know which "3rd party" did.

Regards,

Review: I am connecting to complain about a charge that showed up on my telephone bill last month and now this month on my phone bill. On Oct. 24 I called and cancelled the service that I never signed up for. I am still being charged for it. I spoke to a representative from their company and confirmed the cancellation. No one in my household agreed to the charges, since I am the only one that can make changes to the phone services.Desired Settlement: Remove charges and credit

Business

Response:

Review: Due to multy parties involvment in this matter, same complaint also filed for ILD Teleservices.

ILD Teleservices charged me $43.10 for the period 07/18/2012 to 08/21/2012 without my permission or consent. Because this charge is listed and included on my ATT monthly bill and I'm customer of AT&T, my first phone call was placed to ATT. They told me they had nothing to do with this and I have to contact ILD. I did so and I was transferred to talk with third company named Zoom-net which, by ILD and ATT explanation, was my long distance provider. None of the previous two knew to explain when and how I become their customer. When I called Zoom-net and asked the same question, they told me it was done by phone and I agreed to use their services which is not true, because I have been using a different long distance company for more than 6 years and also when I signed for a home line with ATT I accepted to pay ATT monthly charge of $4.00 for unlimited long distance service.

I asked the Zoom-net representative to check, and send me a report about the date and time, and the person who they were talking to (due to monitoring and recording the phone calls), and got a permission to add this service to my phone line, because I never received such a call and/or offer to switch, neither I would agree with that due to previously explained existing long distance services. The Zoom-net representative told me it will take 7-10 (today is 09/04/2012) business days to get a report about the service sign-up contact made with me. By that time my bill will be due and I have to pay a full amount in order not to ruin my credit history. I told them I cannot afford to pay for a bill I am not responsible for, the representative was very rude and told me I’ll get a credit of $26.00, but I want to find out the root of this scam and want to get every penny back. I did not receive phone call, I did not sign for this service and I’m not responsible to pay their fraudulent actions.

Thank you in advance for taking a consideration on this matter.Desired Settlement: Refund on $43.10 + taxes and any additional charges for using their suspicious and illegal services, charges made after 08/20/2012 until 09/04/2012

Business

Response:

This

letter is Zoom- I -Net’s (ZIN) response to the above referenced complaint filed

by Ms. [redacted], telephone number ###-###-####.

After our research we were not

able to find any records with the telephone number you provided us. Please let us know if there is a different

number or supply us with a copy of the bill where it shows that Ms. [redacted] was charged on behalf of

Zoom-i-Net.

Sincerely,

Complaint Resolution Specialist

Consumer

Response:

The phone number which the charge apply to is ###-###-####. A copy of the monthly ATT statement, where the correct phone number is listed and charged, was attached to the claim. Please check the attachment and provide the business with a correct number. ###-###-#### was provided as a contact number, There is not complain and or charge made on this number. Thank you for your response and help with this matter.

Business

Response:

This letter is Zoom- I -Net’s (ZIN) response to the above referenced complaint filed

by Ms. [redacted], telephone number ###-###-####.

After reviewing our records, we found that this telephone number should have not been

switch to ZIN. The verification on file was an authorization by a different person with a similar telephone number. Due to a data entry error, our service was

connected to the incorrect telephone number.

We have canceled the service and issued a full refund to [redacted]’s account totaling the amount of $64.92 plus

tax. The refund was sent to the local telephone company. Credits typically take two to three billing cycles to appear on the customer’s bill. We regret any inconvenience the customer may have experienced.

We hope this information adequately responds to the complaint; however, if you have any additional questions, please feel free to contact us.

Sincerely,

Review: I was switched from my original long distance provider to zoo-i-net comm without authorization. I called them requesting a refund and proof of my authorization to switch and they did not come up with any instead want to give me only a partial refund for the switch.Desired Settlement: They offered $67.83 in refund when they charged me a total of $100.91. I want a full refund of $100.91 removed from my bill.

Business

Response:

Dear Sir/Madam Investigator:

This letter is Zoom- I -Net’s (ZIN) response to the above referenced complaint filed by [redacted], service number [redacted].

Our account records indicate that the customer’s service was switched in accordance with their request on April 27, 2012.

The customer’s authorization for this switch in service was recorded by an independent third party verifier.

Thus, in an effort to resolve this matter and lessen the customer’s dissatisfaction, ZIN has issued refund to the customer’s account in a form of two credits, totaling

the amount of $152.13 plus tax. The refund was sent to their local telephone company. Credits typically take two to three billing cycles to appear on the customer’s bill.

We regret any inconvenience or dissatisfaction the customer may have experienced.

We hope this information adequately responds to the complaint; however, if you have any additional questions, please feel free to contact us.

Sincerely,

Complaint Resolution Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: In April 2012, my long distance service was changed to Zoom I-net Comm without my authorization. When I received my bill, I called ILD Teleservices which is the company listed as billing on Zoom Inet Comm's behalf. I was told they could only give me partial credit until they received the results of an investigation they were going to iniciate to see who authorized the change. I asked for them to to cancel their long distance service, that I did not want them to be my long distance provider. I was told that they would cancel my service and would receive a call within 10-15 business days regarding the investigation. There was no returned call. Then in May, I received my bill and again Zoom Inet was shown as my long distance provider. I was given a partial credit from the previous bill and had accumulated charges for this month again. I called ILD teleservices and was told the exact same thing as the previous month. I explained I had already gone through all this. The customer service representative told me that there was no inviestigation initiated the previous month but would initiate one this time around but that was all they could do. She gave me the number to Zoom I-net Comm. I called them and was told that there would be an investigation to see who had authorized the change from AT&T to them. I explained that ILD teleservices had told me the same thing. I was told that was all they could do and would call me. I never received a callback and received past due bill for $71.93, which I refuse to pay. I ended up having to cancel all of my telephone service, local and long distance, since the matter was not being taken care of on anyone's end.Desired Settlement: I would like for the bill to be cleared from my account since I did not authorize the change in companies and attempted to cancel their services on several occassions.

Business

Response:

Dear Sir/Madam Investigator:

This letter is Zoom- I -Net’s (ZIN) response to the above referenced complaint filed by [redacted], service number [redacted]

Our account records indicate that the customer’s service was switched in accordance with their request on March 22, 2012. The customer’s authorization for this switch in service was recorded by

an independent third party verifier.

Thus, in an effort to resolve this matter and lessen the customer’s dissatisfaction, ZIN has issued a full refund to the customer’s account totaling the amount of $125.15 plus tax. The refunds were sent to their local telephone company. Credits typically take two to three billing cycles to appear on the customer’s bill. We regret any inconvenience or dissatisfaction the customer may have experienced.

We hope this information adequately responds to the complaint; however, if you have any additional questions, please feel free to contact us.

Sincerely,

Complaint Resolution Specialist

Review: 1.us telemarketing took advantage of my mothers situation, she has dementia.

2. Our long distance provider was changed without proper notification and permission.

3. Without our knowledge the long-distance service was terminated, we were told that they sent us a letter to notify of the cancellation but none arrived.

4. We were told that the cancellation notice was sent out in the middle of 2014 but the company continued to obtain payments from our account. We found out that there was no long distance service because we could not call out of the United States.

5 needless to say my mother should receive monies for payments she made to the company and received no service.

6. Was almost impossible to obtain [redacted] long distance service because of the interference from this business.

7. Called [redacted] at ###-###-#### spoke with [redacted] confirmation number [redacted], reason for me supplying this information is so that you can verify the problems I had reestablishing long distance services would [redacted]. I was on the phone for four hours this was due to the way this company does business and shows the intent to continue collecting fees in at this honest fashion !!!Desired Settlement: 1.in apology

2. A refund

3. Interests

4. Assurance by the law enforcement establishment never to let this happen to anybody else.

5. Legislation to prohibit telemarketing from taking advantage of senior citizens or anybody else for that matter.

6.most definitely want to see this complaint of mine published so the public can view it and stay away from this company.

Business

Response:

This letter is Zoom- I -Net’s (ZIN) response to the above referenced complaint filed by [redacted], service number ###-###-####. After our research we were notable to find any records with the telephone number you provided us. Unfortunately all of our data is by telephone numbers. Please let us know if there is a different number or please supply us with a copy of the bill where it shows that Ms. [redacted] was charged on behalf of Zoom-i-Net. Sincerely, [redacted] Complaint Resolution Specialist

Review: I received my most recent phone bill from my phone company (which is NOT Zoom). On the bill, it had 3 party charges listed. My phone company (Centurylink) told me I had to contact the number listed on the bill to get the charges removed (although, I have never talked with anyone at Zoom or asked ANYONE at any company to change my current phone services). I contacted ILD Telephone Services which is the name and number listed. They informed me that they just collected form Zoom and that I would need to call them which I did. I spoke with Jose at Zoom and was informed that they did not have ANY information on how my service was switched over because it could take a couple of weeks for the information to hit their system. I told them that I didn't believe them as they were able to bill me for services that I have never asked for since I have never spoken to anyone about it. They started billing me as of June 13 and it is currently July 9th. I told them if they were able to bill for a month they should at least know who and how this authorization took place. He said that it could have been through a marketing phone call placed at my home. I informed him that I was the only adult in my home and have never spoken to anyone from their company. My children wouldn't answer a telemarketing call and would only hang up on them. As far as I am concerned, what they did is illegal. How can they "claim" to have had approval without being able to provide me information of how and who they obtained approval from? How many other victims of their scam are out there that don't follow through on making a formal complaint. My phone company told me that I was the 10th complaint of this type since June. They have reversed their charges.Desired Settlement: I think an investigation into their "practices" and "policies" on how they increase their business sales needs to take place. As far as I am concerned, they illegally forced their charges on me without any contact from me whatsoever. How can you bill someone for something you never purchased and have absolutely no explaination on how it happened. I'm worried about all the other people that may not notice or don't push to get them to stop.

Business

Response:

Dear Sir/Madam Investigator:

This letter is Zoom- I -Net’s (ZIN) response to the above referenced complaint filed by [redacted], service number [redacted]

Our account records indicate that the customer’s service was switched in accordance with their request on June 1, 2012. The customer’s authorization for this switch in service was recorded by an

independent third party verifier.

Thus, in an effort to resolve this matter and lessen the customer’s dissatisfaction, ZIN has issued a full refund to the customer’s account in the amount of $22.27 plus tax. The refund was sent to their local telephone company. Credits typically take two to three billing cycles to appear on the customer’s bill. We regret any inconvenience or dissatisfaction the customer may have experienced.

We hope this information adequately responds to the complaint; however, if you have any additional questions, please feel free to contact us.

Sincerely,

Complaint Resolution Specialist

Consumer

Response:

The response from ZOOM that is copied and pasted in the following paragraph is completely and totally inaccurate. I never requested my service to be changed and had NEVER heard about, from or spoken with anyone at ZOOM or elsewhere regarding a service change to my telephone provider. When I called regarding this charge that showed up on my phone bill on Monday, 7/09, I requested that they inform me who they spoke to at my home with the date and/or time they were supposedly provided authorization. They informed me that they were unable to get that information. They claimed that it took a couple of weeks for that information to be in their system. I informed them that they changed my service over on June 12 per my telephone provider and had no trouble getting the billing updated right away, but could provide no information AT ALL on who told them to do it or in what means they were given the authority. Their response is a lie and they need to provide the "so-called" recorded independent third party verification because I did NOT request them to take over my phone service. They returned the money because they know I didn't request the service. I don't feel as if they were doing anything to rectify the situation, only returning what they stole from me. I want the detailed information on "how and who" authorized the service switch on June 1, 2012. Get the recording from zoom. When I google this company - which I did after receiving this bill - attached is what I found.

Our account records indicate that the customer’s service was switched in accordance with their request on June 1, 2012. The customer’s authorization for this switch in service was recorded by an independent third party verifier.

Regards,