This letter in response to Revdex.com complaint received ID # [redacted] On 6/8/2016, we responded to a dispatch regarding a gas leak for [redacted] ***'s water heaterDuring the process of repairing the gas leak, the customer was working on their showerdays later (6/20/2016) [redacted] reported a water leak, and stated our work on her gas line caused the water leakWe at Zoom Mechanical dispatched our plumbing manager to her address to assess the damage, and the customer admitted the fact that they were working on their shower while our technician was repairing the gas leakAt no point did our technician attempt any repairs on [redacted] ***'s water lines or disconnect any main services to her homeAfter that admission of responsibility, our director of operations considered the matter resolved and no further action was needed -- Aaron W [redacted] Director of Operations Zoom Mechanical
This customer has been taken care of as of 7/21/On 7/20/2016, we responded to a dispatch to correct an issue for them and returned on 7/21/to verify that the problem is resolvedCustomer states that there is no longer an issue with their plumbing nor does the customer expect a refund Aaron W [redacted] Director of Operations Zoom Mechanical
I am sending you this email to acknowledge I have read complaint and resolved the issue with the customer [redacted] Zoom Mechanical is owned by myself Clark [redacted] I have reviewed the complaint I found that another company was out to this customer residence and could not clear the drain This was not listedI believe ARSMy company was called out after home owner submitted to his home warranty My company dispatched one of our Techs out and he asked for some assistance because he needed to get on the roof The drain was still not able to be cleared The customer stated that he was able to go to Lowes and purchase a tool that allowed him to clear the drain in mins I explained to him that this maybe a temporary fix and the drain could stop up again The recommended fix may still be needed I explained to the customer that I was not happy about his customer service complaint and wanted to make it right So I agreed to refund him his $deductible which was collected The customer stated that some limbs were knocked off of his Azileah bush and he want $40, which is what he paid for tree I personally went out yesterday evening and hand delivered check for $to customers residence I did not see any damage or missing tree limbs, took pics, but I want the customer happy and issue resolved We are a new company starting out, and I do not want unnecessary bad reviews I explained this to the customer and asked him to be understanding He was very pleased with call from me and decision to refund his money Issue is resolved
Zoom mechanical is used by my landlord, through her home warranty insuranceI, the leader, have gone days without air conditioning (8/31/16)and had to buy portable air conditioning on my own due to the fact that I have asthma and my brother has sleep apnea Because our respiratory issues do not require oxygen, these issues do not qualify with our renters insurance for hotel staysWe do not have family in Indianapolis that we can go to and stay with during this time and neither can we afford to go to a hotel which turns out to have been eight days so far, I have been informed it will be another two days to get the air-conditioner replaced without an guarantee that the unit is available and ready to be installedThe response I got was, "it should be here by Wednesday to be installed on Thursday?! I am very disappointed with this company and my landlord
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On 7/21/16, employees from the business did come out to address the problems we were having and to discuss how and when they would be completing the job (which was to pour our concrete steps back in the place they removed them from, as our front door and main entrance to the house has not been able to be used since they started their project, and remove the huge mound of dirt that is left running down the entire front yard where they had to digThe mound of dirt is contributing to the recurring problem of our drainage system backing up, as it pours down our driveway and into the system every time it rains, therefore adding more mud into the new drain pipes that were just installed by this company.) We were also told that we would be reimbursed $from what we had to pay another company to come clean the flooding in our garage and basement because of the improper work Zoom Mechanical did in the beginningWe were suppose to know by 7/22/a date of when the concrete step would be poured and the excess dirt removedWe have gotten no response for that yet, and the company continues to either not answer our calls or says they will call back shortly, and then we never hear from them againWe have also not received the reimbursement of $yet and have heard no plan of when they will be doing that.
Regards,
*** ***
This company was sent to me by my home warranty company to fix a leak in my crawl space After two weeks and numerous missed appointments I have thankfully been assigned another plumbing company Zoom Mechanical missed appointments, tried to complete the work order with the home warranty company without doing the work and even called to tell me a plumber was on their way who never showed up When I called to inquire I was placed on hold twice and then told a supervisor would call me who never did I tried calling again as did my home warranty company and they would not return anyone's calls If they treat their customers this poorly I feel bad for the plumbers they employ as I can only guess how poorly they are treated
This company gives a time estimate of arrival for between and This is a large amount of time especially when they don't show up on their said dayThen when you call to reschedule they do the exact same thing again!! They want half payment upfront to secure and already cashed the checkThey have not come to fix the problem yet which is extremely unprofessional
On 6/27/2016, we responded to a dispatch for this customer regarding their A/C unitDuring our inspection/diagnosis, we found that the ECM and motor were both bad on their unitThis is not a part that our technicians would normally stock in their vehicles, so
there is a parts ordering process that follows if the repair cannot be completed "on the spot"The next morning (6/28/2016) our parts department researched the customers A/C unit using the model and serial numbers provided by the technician, and ordered the parts neededOn 7/1/2016, we at Zoom Mechanical contacted the customer to determine the installation date of the faulty unit for warranty purposesIn addition, we contacted the customer's warranty company to determine what charges the customer was responsible for, and to obtain authorization to proceed with the repairDirectly after obtaining authorization from their warranty company, we proceeded to call the customer to schedule a date to perform the repair (set for 7/6/at the customer's request)Additionally, it just so happens that we obtained this customer during the same week our company hired an answering service to handle our high call volume during this summer seasonUnfortunately there was a breakdown in the process we in upper management put in place that has since been corrected. In response to the issue of double charging the customer; when we at Zoom Mechanical noticed the customer was charged twice, we immediately contacted the customer and corrected the over charge. Aaron W*** Director of Operations Zoom Mechanical
I am very happy that our home warranty company sent them outWe had already had another vendor out and they had done nothingSo we were not very happy to have to have someone else come outThey kept us in the loop on the when the tech would be outWhen the tech got there the issue with AC was hard to find but he hung in there until he figured it out and got it fixedWe are very happy with our experience with them and would use them again for sure
We at Zoom Mechanical do not take situations like this lightlyOur customers are our only priorityWith that being said, the moment I was alerted to this complaint, immediate action was takenThis customer has since been contacted by the offending (former) employee's supervisor, and services
have been rendered.
Aaron W***- Director of Operations
Zoom Mechanical
Zoom Mechanical was chosen by my Home Warranty Company to deal with a water leak in my kitchen. Bottom line they were awful. Non responsive and slow. I had to call 6 times to get the company to respond. Casey was the only one that seemed to care.
They state they will come between 8-4. They come at 5:30pm and make a determination that it is a slab leak. They need to contract another company to come to find the leak. That company comes out and looked at the meter and said in 2 minutes. "Yeah its not a slab leak" he proceeded to find the leak in my water filter tank under the sink in about 5 minutes. Do not waste your time, money or energy dealing with Zoom Mechanical. I paid these jokers $75 as a deductible on the warranty claim. I want my money back. They should pay me for the aggravation, wasted time and overall poor service. The name Zoom implies speed and a sense of urgency, nothing that they did implies this is the case. If you have a choice you should pick another company.
This letter in response to Revdex.com complaint received ID #[redacted]. On 6/8/2016, we responded to a dispatch regarding a gas leak for [redacted]'s water heater. During the process of repairing the gas leak, the customer was...
working on their shower. 12 days later (6/20/2016) [redacted] reported a water leak, and stated our work on her gas line caused the water leak. We at Zoom Mechanical dispatched our plumbing manager to her address to assess the damage, and the customer admitted the fact that they were working on their shower while our technician was repairing the gas leak. At no point did our technician attempt any repairs on [redacted]'s water lines or disconnect any main services to her home. After that admission of responsibility, our director of operations considered the matter resolved and no further action was needed. -- Aaron W[redacted] Director of Operations Zoom Mechanical
This customer has been taken care of as of 7/21/2016. On 7/20/2016, we responded to a dispatch to correct an issue for them and returned on 7/21/2016 to verify that the problem is resolved... Customer states that there is no longer an issue with their plumbing nor does the customer expect a...
refund. Aaron W[redacted] Director of Operations Zoom Mechanical
I am sending you this email to acknowledge I have read complaint and resolved the issue with the customer [redacted]. Zoom Mechanical is owned by myself Clark [redacted]. I have reviewed the complaint. I found that another company was out to this...
customer residence and could not clear the drain. This was not listed. I believe ARS. My company was called out after home owner submitted to his home warranty. My company dispatched one of our Techs out and he asked for some assistance because he needed to get on the roof. The drain was still not able to be cleared. The customer stated that he was able to go to Lowes and purchase a tool that allowed him to clear the drain in 30 mins. I explained to him that this maybe a temporary fix and the drain could stop up again. The recommended fix may still be needed. I explained to the customer that I was not happy about his customer service complaint and wanted to make it right. So I agreed to refund him his $75 deductible which was collected. The customer stated that some limbs were knocked off of his Azileah bush and he want $40, which is what he paid for tree. I personally went out yesterday evening and hand delivered check for $115 to customers residence. I did not see any damage or missing tree limbs, took pics, but I want the customer happy and issue resolved. We are a new company starting out, and I do not want unnecessary bad reviews. I explained this to the customer and asked him to be understanding. He was very pleased with call from me and decision to refund his money. Issue is resolved.
Zoom mechanical is used by my landlord, through her home warranty insurance. I, the leader, have gone 8 days without air conditioning (8/31/16)and had to buy portable air conditioning on my own due to the fact that I have asthma and my brother has sleep apnea. Because our respiratory issues do not require oxygen, these issues do not qualify with our renters insurance for hotel stays. We do not have family in Indianapolis that we can go to and stay with during this time and neither can we afford to go to a hotel which turns out to have been eight days so far, I have been informed it will be another two days to get the air-conditioner replaced without an guarantee that the unit is available and ready to be installed. The response I got was, "it should be here by Wednesday to be installed on Thursday?! I am very disappointed with this company and my landlord.
**CONSUMERS BEWARE** This company is a total rip off in many ways. They lied to me continually, what should have took one week to fix ended up taking three months full of lies and decietd. After repeatedly asking to talk to the owner I was refused this work was done through muy home warranty HSA in which I reported them also to them. These people are wicked to say the least total rip offs a disgrace to the industry they have no character or marals at all. sorry about the typos it would not let me delete ?
This letter in response to Revdex.com complaint received ID # [redacted] On 6/8/2016, we responded to a dispatch regarding a gas leak for [redacted] ***'s water heaterDuring the process of repairing the gas leak, the customer was working on their showerdays later (6/20/2016) [redacted] reported a water leak, and stated our work on her gas line caused the water leakWe at Zoom Mechanical dispatched our plumbing manager to her address to assess the damage, and the customer admitted the fact that they were working on their shower while our technician was repairing the gas leakAt no point did our technician attempt any repairs on [redacted] ***'s water lines or disconnect any main services to her homeAfter that admission of responsibility, our director of operations considered the matter resolved and no further action was needed -- Aaron W [redacted] Director of Operations Zoom Mechanical
This customer has been taken care of as of 7/21/On 7/20/2016, we responded to a dispatch to correct an issue for them and returned on 7/21/to verify that the problem is resolvedCustomer states that there is no longer an issue with their plumbing nor does the customer expect a refund Aaron W [redacted] Director of Operations Zoom Mechanical
I am sending you this email to acknowledge I have read complaint and resolved the issue with the customer [redacted] Zoom Mechanical is owned by myself Clark [redacted] I have reviewed the complaint I found that another company was out to this customer residence and could not clear the drain This was not listedI believe ARSMy company was called out after home owner submitted to his home warranty My company dispatched one of our Techs out and he asked for some assistance because he needed to get on the roof The drain was still not able to be cleared The customer stated that he was able to go to Lowes and purchase a tool that allowed him to clear the drain in mins I explained to him that this maybe a temporary fix and the drain could stop up again The recommended fix may still be needed I explained to the customer that I was not happy about his customer service complaint and wanted to make it right So I agreed to refund him his $deductible which was collected The customer stated that some limbs were knocked off of his Azileah bush and he want $40, which is what he paid for tree I personally went out yesterday evening and hand delivered check for $to customers residence I did not see any damage or missing tree limbs, took pics, but I want the customer happy and issue resolved We are a new company starting out, and I do not want unnecessary bad reviews I explained this to the customer and asked him to be understanding He was very pleased with call from me and decision to refund his money Issue is resolved
Zoom mechanical is used by my landlord, through her home warranty insuranceI, the leader, have gone days without air conditioning (8/31/16)and had to buy portable air conditioning on my own due to the fact that I have asthma and my brother has sleep apnea Because our respiratory issues do not require oxygen, these issues do not qualify with our renters insurance for hotel staysWe do not have family in Indianapolis that we can go to and stay with during this time and neither can we afford to go to a hotel which turns out to have been eight days so far, I have been informed it will be another two days to get the air-conditioner replaced without an guarantee that the unit is available and ready to be installedThe response I got was, "it should be here by Wednesday to be installed on Thursday?! I am very disappointed with this company and my landlord
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On 7/21/16, employees from the business did come out to address the problems we were having and to discuss how and when they would be completing the job (which was to pour our concrete steps back in the place they removed them from, as our front door and main entrance to the house has not been able to be used since they started their project, and remove the huge mound of dirt that is left running down the entire front yard where they had to digThe mound of dirt is contributing to the recurring problem of our drainage system backing up, as it pours down our driveway and into the system every time it rains, therefore adding more mud into the new drain pipes that were just installed by this company.) We were also told that we would be reimbursed $from what we had to pay another company to come clean the flooding in our garage and basement because of the improper work Zoom Mechanical did in the beginningWe were suppose to know by 7/22/a date of when the concrete step would be poured and the excess dirt removedWe have gotten no response for that yet, and the company continues to either not answer our calls or says they will call back shortly, and then we never hear from them againWe have also not received the reimbursement of $yet and have heard no plan of when they will be doing that.
Regards,
*** ***
This company was sent to me by my home warranty company to fix a leak in my crawl space After two weeks and numerous missed appointments I have thankfully been assigned another plumbing company Zoom Mechanical missed appointments, tried to complete the work order with the home warranty company without doing the work and even called to tell me a plumber was on their way who never showed up When I called to inquire I was placed on hold twice and then told a supervisor would call me who never did I tried calling again as did my home warranty company and they would not return anyone's calls If they treat their customers this poorly I feel bad for the plumbers they employ as I can only guess how poorly they are treated
This company gives a time estimate of arrival for between and This is a large amount of time especially when they don't show up on their said dayThen when you call to reschedule they do the exact same thing again!! They want half payment upfront to secure and already cashed the checkThey have not come to fix the problem yet which is extremely unprofessional
On 6/27/2016, we responded to a dispatch for this customer regarding their A/C unitDuring our inspection/diagnosis, we found that the ECM and motor were both bad on their unitThis is not a part that our technicians would normally stock in their vehicles, so
there is a parts ordering process that follows if the repair cannot be completed "on the spot"The next morning (6/28/2016) our parts department researched the customers A/C unit using the model and serial numbers provided by the technician, and ordered the parts neededOn 7/1/2016, we at Zoom Mechanical contacted the customer to determine the installation date of the faulty unit for warranty purposesIn addition, we contacted the customer's warranty company to determine what charges the customer was responsible for, and to obtain authorization to proceed with the repairDirectly after obtaining authorization from their warranty company, we proceeded to call the customer to schedule a date to perform the repair (set for 7/6/at the customer's request)Additionally, it just so happens that we obtained this customer during the same week our company hired an answering service to handle our high call volume during this summer seasonUnfortunately there was a breakdown in the process we in upper management put in place that has since been corrected. In response to the issue of double charging the customer; when we at Zoom Mechanical noticed the customer was charged twice, we immediately contacted the customer and corrected the over charge. Aaron W*** Director of Operations Zoom Mechanical
I am very happy that our home warranty company sent them outWe had already had another vendor out and they had done nothingSo we were not very happy to have to have someone else come outThey kept us in the loop on the when the tech would be outWhen the tech got there the issue with AC was hard to find but he hung in there until he figured it out and got it fixedWe are very happy with our experience with them and would use them again for sure
We at Zoom Mechanical do not take situations like this lightlyOur customers are our only priorityWith that being said, the moment I was alerted to this complaint, immediate action was takenThis customer has since been contacted by the offending (former) employee's supervisor, and services
have been rendered.
Aaron W***- Director of Operations
Zoom Mechanical
Zoom Mechanical was chosen by my Home Warranty Company to deal with a water leak in my kitchen. Bottom line they were awful. Non responsive and slow. I had to call 6 times to get the company to respond. Casey was the only one that seemed to care.
They state they will come between 8-4. They come at 5:30pm and make a determination that it is a slab leak. They need to contract another company to come to find the leak. That company comes out and looked at the meter and said in 2 minutes. "Yeah its not a slab leak" he proceeded to find the leak in my water filter tank under the sink in about 5 minutes. Do not waste your time, money or energy dealing with Zoom Mechanical. I paid these jokers $75 as a deductible on the warranty claim. I want my money back. They should pay me for the aggravation, wasted time and overall poor service. The name Zoom implies speed and a sense of urgency, nothing that they did implies this is the case. If you have a choice you should pick another company.
This letter in response to Revdex.com complaint received ID #[redacted]. On 6/8/2016, we responded to a dispatch regarding a gas leak for [redacted]'s water heater. During the process of repairing the gas leak, the customer was...
working on their shower. 12 days later (6/20/2016) [redacted] reported a water leak, and stated our work on her gas line caused the water leak. We at Zoom Mechanical dispatched our plumbing manager to her address to assess the damage, and the customer admitted the fact that they were working on their shower while our technician was repairing the gas leak. At no point did our technician attempt any repairs on [redacted]'s water lines or disconnect any main services to her home. After that admission of responsibility, our director of operations considered the matter resolved and no further action was needed. -- Aaron W[redacted] Director of Operations Zoom Mechanical
This customer has been taken care of as of 7/21/2016. On 7/20/2016, we responded to a dispatch to correct an issue for them and returned on 7/21/2016 to verify that the problem is resolved... Customer states that there is no longer an issue with their plumbing nor does the customer expect a...
refund. Aaron W[redacted] Director of Operations Zoom Mechanical
I am sending you this email to acknowledge I have read complaint and resolved the issue with the customer [redacted]. Zoom Mechanical is owned by myself Clark [redacted]. I have reviewed the complaint. I found that another company was out to this...
customer residence and could not clear the drain. This was not listed. I believe ARS. My company was called out after home owner submitted to his home warranty. My company dispatched one of our Techs out and he asked for some assistance because he needed to get on the roof. The drain was still not able to be cleared. The customer stated that he was able to go to Lowes and purchase a tool that allowed him to clear the drain in 30 mins. I explained to him that this maybe a temporary fix and the drain could stop up again. The recommended fix may still be needed. I explained to the customer that I was not happy about his customer service complaint and wanted to make it right. So I agreed to refund him his $75 deductible which was collected. The customer stated that some limbs were knocked off of his Azileah bush and he want $40, which is what he paid for tree. I personally went out yesterday evening and hand delivered check for $115 to customers residence. I did not see any damage or missing tree limbs, took pics, but I want the customer happy and issue resolved. We are a new company starting out, and I do not want unnecessary bad reviews. I explained this to the customer and asked him to be understanding. He was very pleased with call from me and decision to refund his money. Issue is resolved.
Zoom mechanical is used by my landlord, through her home warranty insurance. I, the leader, have gone 8 days without air conditioning (8/31/16)and had to buy portable air conditioning on my own due to the fact that I have asthma and my brother has sleep apnea. Because our respiratory issues do not require oxygen, these issues do not qualify with our renters insurance for hotel stays. We do not have family in Indianapolis that we can go to and stay with during this time and neither can we afford to go to a hotel which turns out to have been eight days so far, I have been informed it will be another two days to get the air-conditioner replaced without an guarantee that the unit is available and ready to be installed. The response I got was, "it should be here by Wednesday to be installed on Thursday?! I am very disappointed with this company and my landlord.
**CONSUMERS BEWARE** This company is a total rip off in many ways. They lied to me continually, what should have took one week to fix ended up taking three months full of lies and decietd. After repeatedly asking to talk to the owner I was refused this work was done through muy home warranty HSA in which I reported them also to them. These people are wicked to say the least total rip offs a disgrace to the industry they have no character or marals at all. sorry about the typos it would not let me delete ?