Zoom Media Connect

Good afternoon Ms [redacted] Please note that this issue was resolved via a credit card refund on May 10, The customer was refunded in full and no contact has been made, as was requestedFeel free to contact me with any questions you may haveThank you,Christine C [redacted]

Good afternoon Ms [redacted] , We are in receipt of the customer’s complaint dated November 4, After researching the details surrounding the customer’s concern, it appears that the services were being offered as outlined in the contract with the customer and the club manager confirmed that the music and sound is always playing in the venueHowever, we acknowledge that there was a communication lapse between our staff and the customerAs such, we have agreed to the customer’s desired settlement and have refunded $back to the credit card on fileThe refund receipt is attachedZoom Media Connect will adhere to the contract terms and the customer’s ad will continue to broadcast for the full yearBelow are images of the customer’s ad actively playing in the venuesAttached are playback reports as of 11/11/itemizing the times that the ad has played for each product type

Good afternoon Ms [redacted] , We are in receipt of the customer’s complaint dated September 7, Please note that the customer requested a cancellation directly with our office back on September His request was respectfully declined on separate occasions and a copy of his contract was sent to him, per his request, and is also attached here Cancellation of order is not permitted as written on the contract directly above the Customer’s signatureThus, a credit was not processedOur contracts consist of only two paragraphs explaining exactly what you are signing and receiving As with any business contract/transaction that requires a signature, it is our expectation the person signing has read the contract thoroughly before signing and understands completely including the non-cancellation policy This is business contract and not subject to consumer laws Zoom Media Connect will continue to comply with its contractual obligation to the customer and respectfully requests that the customer do the same Feel free to contact me with any questions you may have Thank you, Christine C [redacted] L*** Local Advertising Information Manager/ Finance Sales Support [redacted] *** [redacted] ** [redacted] ***

Good afternoon Ms [redacted] We are in receipt of the customer’s complaint dated November 4, After researching the details surrounding the customer’s concern, it appears that the services were being offered as outlined in the contract with the customer and the club manager confirmed that the music and sound is always playing in the venueHowever, we acknowledge that there was a communication lapse between our staff and the customerAs such, we have agreed to the customer’s desired settlement and have refunded $back to the credit card on fileThe refund receipt is attachedZoom Media Connect will adhere to the contract terms and the customer’s ad will continue to broadcast for the full year Below are images of the customer’s ad actively playing in the venuesAttached are playback reports as of 11/11/itemizing the times that the ad has played for each product type

Please note that this issue was resolved via a
credit card refund on April 12, 2016- days before they filed a dispute with the Revdex.comThe customer was refunded in fullPlease see refund receipt attachedFeel free to contact me with any questions you may have
Thank you,
Christine ***

Please note that this issue was resolved via a credit card refund on April 12, 2016- days before they filed a dispute with the Revdex.comThe customer was refunded in fullPlease see refund receipt attachedFeel free to contact me with any questions you may have. Thank
you, Christine ***

Good afternoon Ms***
12.8px">Please note that this issue was resolved via a credit card refund on May 10, The customer was refunded in full and no contact has been made, as was requestedFeel free to contact me with any questions you may have
Thank you,
Christine C***

Good afternoon Ms***, We are in receipt of the customer’s complaint dated September 7, 2016. Please note that the customer requested a cancellation directly with our office back on September His request was respectfully declined on separate occasions and a
copy of his contract was sent to him, per his request, and is also attached here. Cancellation of order is not permitted as written on the contract directly above the Customer’s signatureThus, a credit was not processedOur contracts consist of only two paragraphs explaining exactly what you are signing and receiving. As with any business contract/transaction that requires a signature, it is our expectation the person signing has read the contract thoroughly before signing and understands completely including the non-cancellation policy. This is business contract and not subject to consumer laws. Zoom Media Connect will continue to comply with its contractual obligation to the customer and respectfully requests that the customer do the same. Feel free to contact me with any questions you may have. Thank you, Christine C***L*** Local Advertising Information Manager/ Finance Sales Support *** *** *** ** *** *** *** *** *** ** ***

Good afternoon Ms***, We are in receipt of the complaint filed by *** *** of *** *** *** The complaint he filed with the Pittsburgh Revdex.com office is dated 11/30/15, which we received in the mail today, 12/7/The customer called the office on 12/02/and
spoke with our Customer Support Manager, Joe B***We agreed to cancel and refund the account on 12/03/Cancellation and refunds take approximately 10-days to processPlease see attached for the refund receipt issuing the payment back to the customer’s wife, *** ***This may take 3-business days to reflect on their account. Feel free to contact me with any questions you may have. Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like to clarify that we made several attempts to assist Zoom Media with the credit card transaction which consistently failed in error on their end.  Therefore this situation is not due to lack of payment but rather lack of communication from Zoom Media and failure to provide said services as listed in the agreement. We appreciate the release of the contractual agreement but would kindly suggest that Zoom Media re-evaluate best practices when conducting business and communicating with clients. Thank you for your assistance in this resolution.
Kind Regards,
[redacted]

Good afternoon Ms. [redacted], We are in receipt of the complaint filed by [redacted] of [redacted]. While we do not agree that the customer’s inability to pay her contracted obligation warrants a contract cancellation, we have exhausted a number of resources to uphold our contractual...

responsibilities, attempt to collect on monies owed, and respond to her concerns. That said, we are agreeing to cancel her contract as requested. We are disappointed that the business partnership was not fruitful for either party and wish Ms. [redacted] and her business well. Thank you,

Good afternoon Ms. [redacted], We are in receipt of the customer’s complaint dated November 4, 2016. After researching the details surrounding the customer’s concern, it appears that the services were being offered as outlined in the contract with the customer and the club manager...

confirmed that the music and sound is always playing in the venue. However, we acknowledge that there was a communication lapse between our staff and the customer. As such, we have agreed to the customer’s desired settlement and have refunded $1038.70 back to the credit card on file. The refund receipt is attached. Zoom Media Connect will adhere to the contract terms and the customer’s ad will continue to broadcast for the full year. Below are images of the customer’s ad actively playing in the venues. Attached are playback reports as of 11/11/16 itemizing the times that the ad has played for each product type.

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Good afternoon Ms. [redacted],
 
We are in receipt of the complaint filed by [redacted] of [redacted] The complaint he filed with the Pittsburgh Revdex.com office is dated 11/30/15, which we received in the mail today, 12/7/15. The customer called the office on 12/02/15 and spoke with our Customer Support Manager, Joe B[redacted]. We agreed to cancel and refund the account on 12/03/15. Cancellation and refunds take approximately 10-14 days to process. Please see attached for the refund receipt issuing the payment back to the customer’s wife, [redacted]. This may take 3-5 business days to reflect on their account.
 
Feel free to contact me with any questions you may have.
 
Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your assistance in this matter.
Regards,
[redacted]

Good afternoon Ms. [redacted] Please note that this issue was resolved via a credit card refund on May 10, 2016. The customer was refunded in full and no contact has been made, as was requested. Feel free to contact me with any questions you may have. Thank you,Christine C[redacted]

Good afternoon Ms. [redacted], We are in receipt of the customer’s complaint dated July 22, 2017. Please see below and attached for the signed contract, playback summary, and email communication with the customer regarding their concerns.Please note that, per the contract, their ad is currently...

broadcasting: “In the event that advertising copy is not supplied within in two weeks of the date of this letter of Agreement, Zoom Media Corp has the right to place a temporary advertisement until final advertising copy is produced.”Below are screen shots of the customer’s ad actively playing in the venue. Additionally, here is the link provided to the customer to review their ad and provide revision requests.http:/[redacted]
 Cancellation of order is not permitted as written on the contract directly above the Customer’s signature. The customer refused to work with us during the ad proof process. Additionally, on May 26 at 2:22 pm, he spoke with our internal collections representative who advised him that the contract was not cancelled. He admitted to reading the email above from our customer support  manager but disregarded it because he felt he should not have to pay.    Our contracts consist of only two paragraphs explaining exactly what you are signing and receiving.  As with any business contract/transaction that requires a signature, it is our expectation the person signing has read the contract thoroughly before signing and understands completely, including the non-cancellation policy. In consideration of the facts stated above, Zoom Media has and will continue to hold to the terms of the contract. Because the customer is still refusing to pay, their account will remain with the collection agency. Feel free to contact me with any questions you may have. Thank you,

Dear Ms. [redacted]
In response to Complaint ID [redacted], please see attached documentation:
1. Email communication to the customer regarding their dissatisfaction with their ad and our continued efforts to address the customer’s concerns, sometimes without a response from the customer regarding the requested revisions.
2. A screen shot of the customer’s ad playing on the television at the venue.
3. A playback summary reflecting the number of times the ad has played since it began broadcasting.
RESOLUTION: Because we created the ad, placed a revised ad based on their feedback, and did nothing on our end to breach our obligation to the client, we will not be cancelling the contract or issuing a refund.
Feel free to contact me with any questions you may have.
Thank you,

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Good afternoon Ms. [redacted],
 
We are in receipt of the customer’s complaint dated September 7, 2016. Please note that the customer requested a cancellation directly with our office back on September 1. His request was respectfully declined on 2 separate occasions and a copy of his contract was sent to him, per his request, and is also attached here.
 
Cancellation of order is not permitted as written on the contract directly above the Customer’s signature. Thus, a credit was not processed. Our contracts consist of only two paragraphs explaining exactly what you are signing and receiving.  As with any business contract/transaction that requires a signature, it is our expectation the person signing has read the contract thoroughly before signing and understands completely including the non-cancellation policy.  This is business contract and not subject to consumer laws. 
 
Zoom Media Connect will continue to comply with its contractual obligation to the customer and respectfully requests that the customer do the same.
 
Feel free to contact me with any questions you may have.
 
 
Thank you,
     
Christine C[redacted] Local Advertising Information Manager/ Finance Sales Support [redacted]  [redacted]   ** [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good afternoon Ms. [redacted],
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We are in receipt of the customer’s complaint dated November 4, 2016. After researching the details surrounding the customer’s concern, it appears that the services were being offered as outlined in the contract with the customer and the club manager confirmed that the music and sound is always playing in the venue. However, we acknowledge that there was a communication lapse between our staff and the customer. As such, we have agreed to the customer’s desired settlement and have refunded $1038.70 back to the credit card on file. The refund receipt is attached. Zoom Media Connect will adhere to the contract terms and the customer’s ad will continue to broadcast for the full year.
 
Below are images of the customer’s ad actively playing in the venues. Attached are playback reports as of 11/11/16 itemizing the times that the ad has played for each product type.