Zoom Telephonics, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello, I’m writing to inquire about Complaint id [redacted]. We had provided the consumer with his requested resolution of giving him access to the training materials for an additional 6 months. I sent him multiple emails and left 6 phone messages. Additionally we send him a letter to the address...

provide. He has not logged in to the account not returned our calls or replied to emails. If you contact him please let him know he can call me directly or sign on to his account to start his access to the training materials. Thank you. Yasmin G[redacted]Corporate Counsel[redacted]###-###-####

Hello,   I’m writing to in regards to Complaint id [redacted]. We had provided this customer with a refund of the $160.00 in full on May **, 2017. Thank you.   Yasmin G[redacted] Corporate Counsel [redacted] [redacted]

We apologize for the misunderstanding.  It appears you signed up for an individual Consumer account instead of one of our free Military accounts.  We have refunded the two charges @ $79.98 and you will see those credits within the next few days.  We have deactivated the Consumer...

account.  Please visit [redacted] for instructions on enrolling for the no-fee account.

RE: Complaint ID: [redacted]   Dear Mediator: This letter is in response to the complaint filed on October **, 2016 by consumer [redacted]. Tutor.com, Inc., (“Tutor”) offers on-demand online tutoring services in multiple disciplines, which may be purchased as a subscription package or a...

one-time purchase.  We have looked into the matter. We regret the difficulties [redacted] encountered with our service. We have fully refunded [redacted] for any and all charges. In addition, I have personally made certain [redacted]s account is closed and disabled and she should have no further difficulties. This response in no way constitutes an admission or concurrence with the statements set forth in [redacted]’s complaint. Tutor aims to provide the highest levels of customer service and we continuously strive to provide our customers with superior products and services.  We appreciate your notification. If you have any further questions, please do not hesitate to contact me. Very truly yours, [redacted]Corporate Counsel

Revdex.com:At this time, I have not been contacted by Tutor.com, Inc. regarding complaint ID [redacted].Sincerely,[redacted]