Zoom Electrical Scooters Reviews (%countItem)
My new scooter is awesome! Thanks Ken for his Excellent customer service. The scooter is great looking and solid, very fun and easy to ride. I highly recommend this scooter and am very satisfied with my purchase.
The delivery is late and there's no clear communication if I'm not being ignored. Completely unprofessional.
On June 3rd zoom electric moped/scooter was purchased and shipped. A *** purchase. There's no tracking number so I have to contact the seller for any updates. The seller does not communicate clearly about why my delivery is late and ignores me most of the time. Apperently I'm not the only customer suffering from this lack of professionalism. I even offered to pick up the moped at the warehouse and still no clear answer to whether or not I can or cannot pick it up. I understand these times are rough but if you decide to run a business you need to be a responsible or shut your business down if you can't manage the pressure. Customers should not be left in the dark about their orders.
I want a clear delivery date and time. I want clear communication about what's going on so we could be on the same page. Even if it is bad news. I want the job finished! All customers deserve professionalism. I work hard for my money! I'm not a trust fund baby!
The customer has received the scooter in good condition already. And he has agreed to remove the complaint.
Very pleased with the purchase of my zoom scooter. More power than expected. Hard to beat this price and never have to fill up a gas tank again:) ***.
I am trying to get a refund back, but they will not give me a refund.
On 05/22/20 I ordered a black zoom electric scooter for *** In the confirmation email they did not give me an order or invoice number, or shipping information.
On 05/23/20 01:18 am I asked to cancel
The next day they replied, ***,
Thanks for your order.
We shipped out your scooter already because we ship them out every evening:)"
At that point I decided to keep the scooter and wait,
They told me it would take 1-1.5 week for the scooter to arrive. The email is on 05/23/20.
I checked in today for shipping update 6/05/2020, and they told me due to protests the shipping is delayed and it will be another 1-1.5 week for shipping
I asked them for a refund, but they will not give it back.
I asked them for shipping information on the scooter and they will not give it back.
This is a refund and sales practice issue, as they lied to me about shipping the scooter out when I tried to cancel earlier.
Please see the attached email correspondence.
They need to refund me my money, and they need to be investigated for fraudulent sales practices. They told me they shipped the scooter, but they cannot provide me with proof.