ZoomSystems

Initial Business Response /* (1000, 5, 2015/12/22) */
Contact Name and Title: *** *** Supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@zoomsystems.com
Hello Ms***I apologize if you feel that you were deceived after making your purchaseHowever, I have pulled
your transaction and verified that the Skin Smoothing Exfoliator (Product 1) costs $and the complexion perfecting Hydrator (Product 2) is $This brought your total, before taxes to $The Tax rate 7.0% (6.30) was added to the purchase amount which brought the total to $It appears that you may have received a receipt that was not printed out fullyIf that is the case I am more than happy to email or send a copy of your receipt to youI hope that this helps you better understand the total amount you were chargedIf you would still like to receive a refund for the product I am also happy with sending you the return instructionsHere at ZoomSystems we are the technical support for the automated kiosks and if you would like to return the product it would have to go back to the supplier and they would issue you the refund once your item was received
Final Business Response /* (1000, 8, 2015/12/23) */
I called Ms*** 12/to better assist her with her reportI emailed the receipt to the customer (***@gmail.com) and walked the customer through the charges of both of her items as well as the tax amount that was chargedMs*** advised that the amount on the receipt I sent her was not what she had on her receipt from the kioskI asked Ms*** if she could please verify the transaction ID (Trans ID) number provided on the receipt as she may have received someone else's receipt (Her Trans ID is ***)The customer advised that she could not find her receipt and she felt that I was not being helpfulI advised Ms*** of the possibility of another customer leaving their receipt behind which could have caused the confusion but she stated that I simply did not want to assist with rectifying the matterI assured her that my purpose for the call was to get her issue fixed immediatelyI explained to Ms*** the possibility of her receipt not printing out completely and she advised that nothing on her receipt was cutoff and she had the full receiptI provided Ms*** with my direct contact information requesting that once she found the receipt that she email me the total amount that showed on the receipt she retrieved from the kioskI explained that from the data I was looking at it showed the information that she should have received when she purchased her items and that I could better assist my engineering team by providing the exact amount she showed reflected on her receiptI asked Ms.*** if she would like to return the product and she stated that she would only want to be refunded the amount that she was over chargedI once again advised that according to our records she was not overcharged and that if she could provide me with the receipt that she had as well as the Trans ID I would be able to better assist herThe customer was not happy with my response