ZooShoo.com Inc

Initial Business Response /* (1000, 5, 2015/09/01) */
To Whom It May Concern,
Please note that no prior contact from the customer was made as stated in the complaint our call center escalates all cases to our in-house Customer Service team and no cases refer to this customer's order within the
time frame the case states
Customer had placed the order on July 29th at 10:24PM local timeOur warehouse had successfully fulfilled and shipped out the order using USPS Priority mail on July 30th
According to the tracking information for this customer's order USPS had attempted delivery on three separate occasions between August 3rd and August 10th
On the third failed attempt USPS had deemed it unsuccessful and returned it back to our facilities after August 10th
Once received on August 20th to our main offices we had contacted the customer on the next options offered with ALL Return to Shipper orders receivedBecause we do pay for postage due upon receipt we do have to charge for another shipping label with the corrected shipping address or charge a restocking feeAccording to our Return policy page on our direct site:
"Packages returned with failure delivery (multiple delivery attempts, insufficient address information, refusal, cancelled after shipment, etc.) will be subject to a $restocking fee for reshipmentRestocking fee will be applied to the final refund amount
To reship the item, please contact us prior to the refund so we can process your requestReshipping charges may occur."
We do give a day window for the customer to contact us back if they would like to reship or restock the item
On August 25th a refund was made in the amount of $to the original payment method because no reply was made to the initial email
Customer had filed complaint on August 25th once the refund confirmation was sent
Again, we had not received prior contact from this customer up until August 25th
We have since refunded the $restocking fee in hopes to resolve this issue for this customer
Please look into this case immediately as the accusations are and our policy is stated across our direct site and made available for all customers prior to any purchases madeAlso, please note that this case has already been resolved

Initial Business Response /* (1000, 5, 2016/01/06) */
Hi there, Thank you so much for looking into this. As clearly stated in the rules for the promotion before the mystery box is paid for - all sales are final. Our fulfillment team had indicated that the mystery box may include booties and heeled...

booties. This is dependent on the items available at the time of fulfillment. The customer is fully aware of the ALL SALES FINAL nature of the promotion before payment.
This customer had expressed a full return opposed to the concern she states here with the "pair of pumps" she received. We do have additional information in regards to the rules stated in the promotion:
"Apply Promo Code: MYBOOTIES & Get 3 Booties for only $60!
While Supplies Last! STEAL this box for the Holiday Seasons.
[redacted]
Holiday Mystery Box Promo Ends: Dec. 18th 2015
Cannot be combined with other offers.
All Sales are FINAL[redacted]"
Thank you again for taking the time to look into this.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the original complaint sent in to the company along with their response. I stated what was wrong with my order, suggested and ask what the best resolution would be.
Original email:
CUSTOMER SERVICE
12/29/15 (13 days ago)
to me
Hi there,
The Mystery bootie box promotion is ALL SALES FINAL. We are not able to accept his return at this time.
Thanks!
On Dec 29, 2015 at 11:41AM PST Shopify Notification wrote:
Contact Form Submission:
Name: [redacted]
Email: [redacted]@gmail.com
Body: Mystery Bootie Box
I oredered the mystery bootie box and need to know how to go about returning some items. One pair is too small, one isn't even a bootie it's a pump and there is one pair that fits and is a bootie. Would I have to return the whole box or do I just send the two pair back? Thank you in advance for your speedy reconciliation of this issue.
If need be I can get this to you in a more official way as well.
Final Business Response /* (4000, 9, 2016/01/20) */
Hi again,
At this time we have chosen to refund the full amount to the customer. We apologize for the inconvenience this has caused. We are making a one time exception as this promotion was ALL SALES FINAL but we are willing to refund the amount with no promise of return. You are welcome to dispose of the pairs at your own convenience.
Again, we apologize for any inconvenience this has caused.
Have a beautiful rest of your week!