Zotac USA, Inc

Initial Business Response /* (1000, 8, 2016/02/01) */
important note our hours are e9am to 6pm PST M -F
These are the time stamp of communications.
RMA request - 04 January XXXX XX:XX PM
we emailed for address - 05 January XXXX XX:XX AM
[redacted] email back - 05 January XXXX XX:XX AM
RMA...

approved - instruction sent - 05 January XXXX XX:XX AM
*at this point he did not receive or check his spam folder*
he has a conversation on live chat with Technical support. at 07 January XXXX XX:XX AM Where they tryied not to give an address and also asked him to wait for the Us branch to start the work day.
05:23 [redacted]: WHAT IS YOUR ADDRESS TO SEND RMA PARTS TOO
05:23 [redacted] S: Hi , this is Krell of [redacted] Technical Support. Thank you for opening this Live chat session.
05:23 [redacted] S: Were you given an RMA number?
05:23 [redacted]: RMA US ADDRESS
05:24 [redacted] S: may I know what region youa re from?
05:24 [redacted]: I JUST NEED AN ADDRESS
05:24 [redacted]: IM IN NEW JERSEY. I NEED THE ADDRESS TO SEND RMA TOO
05:24 [redacted] S: Please be advised that Im not sure which address you [redacted] be advised to send your card
05:24 [redacted] S: There are seveal warehouses
05:24 [redacted] S: I need to get the RMA number given to you
05:24 [redacted]: WHY DOESN'T ANY OF THE INFORMATION HAVE IT ON IT?
05:24 [redacted]: Ticket ID: VPX-XXX-XXXXX
05:24 [redacted]: Ticket ID: VPX-XXX-XXXXX
05:24 [redacted]: Ticket ID: VPX-XXX-XXXXX
05:24 [redacted]: Ticket ID: VPX-XXX-XXXXX
05:24 [redacted]: Ticket ID: VPX-XXX-XXXXX
05:25 [redacted] S: Please gie me a moment to cehck
05:25 [redacted] S: check*
05:27 [redacted]: HELLO
05:28 [redacted] S: Please give me a moment to pull out your data
05:29 [redacted] S: Did you receive any email aside from Amber giving you the RMA numbers?
05:29 [redacted]: NO
05:30 [redacted] S: Did you checked your Junk folders? Please wait for Amber to provide it to you. They are the ones responsible for the address for each RMA
05:30 [redacted] S: She [redacted] be online in 2 hours
05:31 [redacted]: WHY CANT YOU HELP ME. WHY DIDN'T SHE SEND IT???
05:31 [redacted] S: It as an automated response from our server
05:31 [redacted]: WHY DOESN'T THAT INCLUDE AN ADDRESS??
05:31 Krell S: Your email may have refused it or there was a bug within the server. I apologize for the inconvenience
05:32 [redacted]: GMAIL? YOU ARE GONNA BLAME GMAIL?'
05:32 [redacted] S: Im not blaming anyone. Please wait for the Amber's update.
05:33 [redacted] S: Im really sorry but I being a tech support, Only the RMA department can provide you such information
05:33 [redacted]: THATS NOT GOOD FOR ME AS I CANT MAIL IT IN HOURS. I NEED TO DO IT NOW. PLEASE HELP
05:33 [redacted]: COULD I TALK WITH SOMEONE IN THE RMA DEPARTMENT?
05:33 [redacted]: I NEED HELP
05:34 [redacted] S: Ill try to get a response from other staff. Please give me a moment
05:39 [redacted] S: I wasn't able to get the address to be provided to you [redacted]. Im afraid you [redacted] have to wait till any of the RMA staff is Online
05:39 [redacted]: PLEASE PUT ME IN CONTACT WITH SOMEONE IN RMA
05:39 [redacted]: I NEED TO SEND THIS NOW
05:39 [redacted]: WHY DIDN'T YOU GUYS SEND ME AN ADDRESS?
05:40 [redacted] S: They wont be online till after a few hours
05:40 [redacted]: THAT DOESN'T HELP ME
05:40 [redacted]: WHY DID YOU SEND ME AN ADDRESS???
05:40 [redacted]: I JUST NEED AN ADDRESS
05:41 [redacted] S: I cant answer that question [redacted]. The RMA team is the one to provide that. I cant risk giving you the wrong address and wasting your shipping fee
05:41 [redacted] S: If you can give me a few more minutes, I'll see what more details I can pull out
05:46 [redacted]: OK
05:52 [redacted]: HELLO
05:52 [redacted]: I NEED HELP
05:52 [redacted] S: I still cant get any workd from any of the RMA team Im really sorry
05:53 [redacted]: YOU DIDN'T TRY
05:53 [redacted] S: I cant risk giving you an old or unassigned warehouse and creating a shipping conflict
05:53 [redacted]: WHY CANT AMBER DO HER JOB?
05:53 [redacted]: JUST LIKE. WHY CANT YOU MAKE A VIDEO CARD THAT DOESN'T BREAK
05:53 [redacted]: TERRIBLE EXPERIENCE FOR ME
05:53 [redacted] S: Its an automated process and not Ambers fault e're really sorry
05:53 [redacted]: THE ONE THAT GAVE YOU HUNDREDS
05:54 [redacted]: HOW DO I KNOW SHE [redacted] SEND IT
05:54 [redacted]: WHOS THE NAME OF HER BOSS?
05:54 [redacted]: I WANNA CONTACT THEM
05:54 [redacted] S: The email in which you are corresponding with them
05:54 [redacted] S: her*
05:55 [redacted] S: She [redacted] reply as soon as she gets online
05:55 [redacted]: I DOUBT IT. EVERYTHING WITH YOU GUYS TAKES DAYS LONGER THAN IT SHOULD
05:55 [redacted] S: I assure you she [redacted] provide it to you in a few hours
05:55 [redacted]: THAT DOESN'T HELP ME THOUGH
05:56 [redacted]: AND YOU ARE PROBABLY LYING
05:56 [redacted]: JUST SAYING
05:56 [redacted] S: Alright got an address from a previous RMA from our log
05:57 [redacted] S: as I said this is not a confirmed address but this was given to one of the customers in the same region as you
05:57 [redacted] S: [redacted] USA Inc.
[redacted] St
Chino, CA XXXXX
[redacted]
But the delivery address was corrected by USPS and later delvered on 1/25/16, in the end customer did not have to repay for shipping.