Complaint: [redacted] I am rejecting this response because:As for Zowada's claim that the tech had indeed had the part on his truck, he told me that in order to correct said issue, he would have to go back to the store to get the part If he had truly had the part on his truck, I am sure that he would have just brought it in on one of the many trips to his truck Next, I did not just change the amount to $when speaking with the owner I had initially said, when speaking with the secretary, that the amount owed to me for overcharges was $60, but that I would agree to $40; however, after speaking with the owner who became quite rude, I then requested the full amount of $ As for this statement: "While tech was there she asked him if she would be charged for doing something else(Tech had been informed ahead of time of what he was going there to take care of) He said, “yes” She chose not to have him do anything more He did not work on the shower as she has stated," well frankly, this is simply false I did most certainly did not ask him to do extra work while he was there on this visit He offered to do something with the shower, at which point I asked if it would cost extra and he said it would not It was shortly after he left that I realized the shower was now extremely sensitive to adjust, but I did not call to complain at this point due to shear exhaustion of dealing with Zowada Plumbing It was not until a few weeks later when I thought my sink part was already broken that Idecided to mention the sensitive shower issue The new owner was very rude, and said they could no longer help me At this point, I am done with Zowada Plumbing, and I will warn anyone in the future who does use them to watch the time carefully and make sure they too are not overcharged, because not only have I been subjected to overcharges, but so has my co-worker, [redacted] That being said, when she called, they did agree to make good on the difference Still Homeowners Beware! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:As for Zowada's claim that the tech had indeed had the part on his truck, he told me that in order to correct said issue, he would have to go back to the store to get the part If he had truly had the part on his truck, I am sure that he would have just brought it in on one of the many trips to his truck Next, I did not just change the amount to $when speaking with the owner I had initially said, when speaking with the secretary, that the amount owed to me for overcharges was $60, but that I would agree to $40; however, after speaking with the owner who became quite rude, I then requested the full amount of $ As for this statement: "While tech was there she asked him if she would be charged for doing something else(Tech had been informed ahead of time of what he was going there to take care of) He said, “yes” She chose not to have him do anything more He did not work on the shower as she has stated," well frankly, this is simply false I did most certainly did not ask him to do extra work while he was there on this visit He offered to do something with the shower, at which point I asked if it would cost extra and he said it would not It was shortly after he left that I realized the shower was now extremely sensitive to adjust, but I did not call to complain at this point due to shear exhaustion of dealing with Zowada Plumbing It was not until a few weeks later when I thought my sink part was already broken that Idecided to mention the sensitive shower issue The new owner was very rude, and said they could no longer help me At this point, I am done with Zowada Plumbing, and I will warn anyone in the future who does use them to watch the time carefully and make sure they too are not overcharged, because not only have I been subjected to overcharges, but so has my co-worker, [redacted] That being said, when she called, they did agree to make good on the difference Still Homeowners Beware! Regards, [redacted]