TERRIBLE EXPERIENCE - DO NOT USE THIS COMPANY!!!! We use ZOZI for reservation booking for our businessThe old system we used was bought out by ZOZI and we were forced into switching to themIn addition to them jacking up the price (from $40/month to $300/month), they also managed to screw up most of our reservations that they transferred overOn top of that it has been over a week using their services and they should have disbursed several thousand dollars to our account so far and we have gotten nothingAfter sending several emails since last Friday, I finally called them on Monday afternoon and was told they wouldn't fund us until after the events actually took place and that was stated in my contractYou better bet I read that contract top to bottom and it DOES NOT state thatIn fact, it states disbursements should be within daysNow I am waiting for call back from someone, but it doesn't seem like it is going to happen anytime soon - they have my money AND my customer's money, why would they bother calling back?!
Initial Business Response / [redacted] (1000, 9, 2015/08/11) */ Response: COMPLAINT #: [redacted] Providing an excellent customer experience is of the utmost importance to ZOZIWe provide a dedicated Account Manager to each of our partners, and do everything in our power to ensure that our clients receive excellent support throughout their relationship with ZOZII manage the Account Team, and I am well aware of Ms [redacted] and the issues that have come up during her first few months with ZOZI AdvanceWe have been working very closely with her and her staff over the last month to address each of the issues outlined in the complaint We have also communicated all of Ms***'s feedback and feature requests to our development teamsClient feedback is extremely valuable to us, we track and record all of the requests we receive and use this to prioritize which features we build nextWe release new features every week, and we are very confident that we will continue to improve the system and resolve any lingering issues for Escape the RoomIn the meantime, we will continue to work closely with Ms***, and are always receptive and happy to respond to any questions, concerns, or additional feedback she may have
I have $in unused credit with ZoziI went to the company's website to redeem my credit and was surprised to learn the company has gone out of business and is now focused on business to business effortsI had credit to use for travel services but am shocked to learn Zozi no longer offers such servicesI did not receive any warning this part of the business would shut downI demanded a refund of my money since the company is still operating (just not offering those particular services) and the company refusedI wish they gave their customers notice before they shut down so I could have used the credit! Upon further research, I discovered Zozi sold their travel services business to Peek***I inquired as to whether Peek would offer me the Zozi credit and Zozi said they would not
Initial Business Response /* (1000, 9, 2015/08/11) */
Response: COMPLAINT #: *** *** ***
Providing an excellent customer experience is of the utmost importance to ZOZIWe provide a dedicated Account Manager to each of our partners, and do everything in our power to ensure that our
clients receive excellent support throughout their relationship with ZOZII manage the Account Team, and I am well aware of Ms*** and the issues that have come up during her first few months with ZOZI AdvanceWe have been working very closely with her and her staff over the last month to address each of the issues outlined in the complaint
We have also communicated all of Ms***'s feedback and feature requests to our development teamsClient feedback is extremely valuable to us, we track and record all of the requests we receive and use this to prioritize which features we build nextWe release new features every week, and we are very confident that we will continue to improve the system and resolve any lingering issues for Escape the RoomIn the meantime, we will continue to work closely with Ms***, and are always receptive and happy to respond to any questions, concerns, or additional feedback she may have
Initial Business Response /* (1000, 9, 2015/08/11) */
Response: COMPLAINT #: [redacted]
Providing an excellent customer experience is of the utmost importance to ZOZI. We provide a dedicated Account Manager to each of our partners, and do everything in our power to ensure that...
our clients receive excellent support throughout their relationship with ZOZI. I manage the Account Team, and I am well aware of Ms. [redacted] and the issues that have come up during her first few months with ZOZI Advance. We have been working very closely with her and her staff over the last month to address each of the issues outlined in the complaint.
We have also communicated all of Ms. [redacted]'s feedback and feature requests to our development teams. Client feedback is extremely valuable to us, we track and record all of the requests we receive and use this to prioritize which features we build next. We release new features every week, and we are very confident that we will continue to improve the system and resolve any lingering issues for Escape the Room. In the meantime, we will continue to work closely with Ms. [redacted], and are always receptive and happy to respond to any questions, concerns, or additional feedback she may have.
TERRIBLE EXPERIENCE - DO NOT USE THIS COMPANY!!!! We use ZOZI for reservation booking for our business. The old system we used was bought out by ZOZI and we were forced into switching to them. In addition to them jacking up the price (from $40/month to $300/month), they also managed to screw up most of our reservations that they transferred over. On top of that it has been over a week using their services and they should have disbursed several thousand dollars to our account so far and we have gotten nothing. After sending several emails since last Friday, I finally called them on Monday afternoon and was told they wouldn't fund us until after the events actually took place and that was stated in my contract. You better bet I read that contract top to bottom and it DOES NOT state that. In fact, it states disbursements should be within 2 days. Now I am waiting for call back from someone, but it doesn't seem like it is going to happen anytime soon - they have my money AND my customer's money, why would they bother calling back?!
TERRIBLE EXPERIENCE - DO NOT USE THIS COMPANY!!!! We use ZOZI for reservation booking for our businessThe old system we used was bought out by ZOZI and we were forced into switching to themIn addition to them jacking up the price (from $40/month to $300/month), they also managed to screw up most of our reservations that they transferred overOn top of that it has been over a week using their services and they should have disbursed several thousand dollars to our account so far and we have gotten nothingAfter sending several emails since last Friday, I finally called them on Monday afternoon and was told they wouldn't fund us until after the events actually took place and that was stated in my contractYou better bet I read that contract top to bottom and it DOES NOT state thatIn fact, it states disbursements should be within daysNow I am waiting for call back from someone, but it doesn't seem like it is going to happen anytime soon - they have my money AND my customer's money, why would they bother calling back?!
Initial Business Response / [redacted] (1000, 9, 2015/08/11) */ Response: COMPLAINT #: [redacted] Providing an excellent customer experience is of the utmost importance to ZOZIWe provide a dedicated Account Manager to each of our partners, and do everything in our power to ensure that our clients receive excellent support throughout their relationship with ZOZII manage the Account Team, and I am well aware of Ms [redacted] and the issues that have come up during her first few months with ZOZI AdvanceWe have been working very closely with her and her staff over the last month to address each of the issues outlined in the complaint We have also communicated all of Ms***'s feedback and feature requests to our development teamsClient feedback is extremely valuable to us, we track and record all of the requests we receive and use this to prioritize which features we build nextWe release new features every week, and we are very confident that we will continue to improve the system and resolve any lingering issues for Escape the RoomIn the meantime, we will continue to work closely with Ms***, and are always receptive and happy to respond to any questions, concerns, or additional feedback she may have
I have $in unused credit with ZoziI went to the company's website to redeem my credit and was surprised to learn the company has gone out of business and is now focused on business to business effortsI had credit to use for travel services but am shocked to learn Zozi no longer offers such servicesI did not receive any warning this part of the business would shut downI demanded a refund of my money since the company is still operating (just not offering those particular services) and the company refusedI wish they gave their customers notice before they shut down so I could have used the credit! Upon further research, I discovered Zozi sold their travel services business to Peek***I inquired as to whether Peek would offer me the Zozi credit and Zozi said they would not
Initial Business Response /* (1000, 9, 2015/08/11) */
Response: COMPLAINT #: *** *** ***
Providing an excellent customer experience is of the utmost importance to ZOZIWe provide a dedicated Account Manager to each of our partners, and do everything in our power to ensure that our
clients receive excellent support throughout their relationship with ZOZII manage the Account Team, and I am well aware of Ms*** and the issues that have come up during her first few months with ZOZI AdvanceWe have been working very closely with her and her staff over the last month to address each of the issues outlined in the complaint
We have also communicated all of Ms***'s feedback and feature requests to our development teamsClient feedback is extremely valuable to us, we track and record all of the requests we receive and use this to prioritize which features we build nextWe release new features every week, and we are very confident that we will continue to improve the system and resolve any lingering issues for Escape the RoomIn the meantime, we will continue to work closely with Ms***, and are always receptive and happy to respond to any questions, concerns, or additional feedback she may have
Initial Business Response /* (1000, 9, 2015/08/11) */
Response: COMPLAINT #: [redacted]
Providing an excellent customer experience is of the utmost importance to ZOZI. We provide a dedicated Account Manager to each of our partners, and do everything in our power to ensure that...
our clients receive excellent support throughout their relationship with ZOZI. I manage the Account Team, and I am well aware of Ms. [redacted] and the issues that have come up during her first few months with ZOZI Advance. We have been working very closely with her and her staff over the last month to address each of the issues outlined in the complaint.
We have also communicated all of Ms. [redacted]'s feedback and feature requests to our development teams. Client feedback is extremely valuable to us, we track and record all of the requests we receive and use this to prioritize which features we build next. We release new features every week, and we are very confident that we will continue to improve the system and resolve any lingering issues for Escape the Room. In the meantime, we will continue to work closely with Ms. [redacted], and are always receptive and happy to respond to any questions, concerns, or additional feedback she may have.
TERRIBLE EXPERIENCE - DO NOT USE THIS COMPANY!!!! We use ZOZI for reservation booking for our business. The old system we used was bought out by ZOZI and we were forced into switching to them. In addition to them jacking up the price (from $40/month to $300/month), they also managed to screw up most of our reservations that they transferred over. On top of that it has been over a week using their services and they should have disbursed several thousand dollars to our account so far and we have gotten nothing. After sending several emails since last Friday, I finally called them on Monday afternoon and was told they wouldn't fund us until after the events actually took place and that was stated in my contract. You better bet I read that contract top to bottom and it DOES NOT state that. In fact, it states disbursements should be within 2 days. Now I am waiting for call back from someone, but it doesn't seem like it is going to happen anytime soon - they have my money AND my customer's money, why would they bother calling back?!