ZPizza

This establishment sits just off and below the Orpheum Lofts. For years I have frequented my local businesses, as being from Oregon, the organic and grass root support is innately ingrained in your day to day. Culture begins in the community.

At some point over the last 4 months, this business began to put music on it's patio, playing at decibels that echo through even bathroom walls of many of the tenants spaces. I've called down over a dozen times requesting the music be adjusted.

It's important to note that my place sits right above the lightrail, so I'm no stranger to noise - and have a good tolerance and understanding. This place and it's ownership have proven to be one of the more inadequate in most categories.

I have been hung up on by 3 different employees, countless times, and the owner, Stephan, (when by chance answers) simply stated he has a business to run. I've filed noise complaints twice, and a few weeks of reprieve follows after the sheriff happens by.

However, after the 'dust has settled', the lack of regard of his neighbors returns

I assume the focus is more to cause a spectacle at passers-by, as the food itself wouldn't be enough to draw anyone in. It can be likened to 'reheated italian convenience store fare'.

The Owner, the customer experience, and the food are greatly lacking. The lack of courtesy and pop up, cookie cutter 'italian food' shop is a fascade. A fascade, you yourself will find wields it's true face if you have to speak with the owner on any real level.

The lack of recommendation aside, the owner and a few of it's employees would fair well to spend time learning a few core competencies in interpersonal and customer relations. It would probably allow him to 'run his business' with a more authentic focus.

This the statement I sent to Zpizza:
I called Sunday, December 14, 2014 to order a pizza. ([redacted])
I wanted a Casablanca pizza and when I asked if the roasted garlic sauce was vegan.
The answer I got initially was "I don't know. you're vegan; I'm not."
I replied by saying "it should be vegan but I'm not sure. You're providing food service; you should be able to tell me the ingredients."
The employ said "Well, then it should be vegan"
I insisted that he checked to verify but then stated I wasn't happy with the way he answered my question and I cancelled my order.
My sister called again to see if she could speak to a manager but they told her there wasn't one, she asked for the employee's name ([redacted]) and he did confirm that the garlic sauce was vegan and let my sister know what the ingredients were.
I didn't want to buy a pizza but I made plans with my nephew to get pizza, so I went in person and cordially ordered the pizza, the person at the register was very nice and provided good service. While I waited for the pizza my nephew and I noticed that the Parmesan cheese in the container on our table had green discoloration and also on the table next to us. I very discreetly brought it to the cashiers attention.
The next day I called to talk the manager "[redacted]" about my experience but he was very short with me and interrupted me a couple times. He said the employee told us the ingredients so he didn't know what the problem was. He said "if he gave you the ingredients you should be able to deduce that it's vegan. I told the manager the problem was that the way the question was answered was inappropriate. He didn't seem very interested. So I said I wasn't going back to that establishment. He said "that's ok, I don't care" and hung up on me.
I don't know much about Zpizza's business model, but you're known for making vegan friendly food.
Regardless of whether the employee is vegan or not it should not affect their professionalism when addressing questions about the product.
The service is also a part of the product and they should care how it affects a customer's experience.
It's very unfortunate and unfair to the entire team, when an individual hurts the quality and success of the company that is giving them the opportunity to work for them.
I have no desire to revisit Zpizza. I feel very uncomfortable ordering food at your establishment. I'm only bringing this to your awareness as a favor, and in the hopes that other customers won't feel as disrespected by your staff as I have.

Review: I originally ordered delivery pizza from the zPizza location in [redacted] ([redacted]) on 12/14/15. After a no show by the delivery person over 60 minutes later, I called to find out why there was a delay. I was informed that the delivery driver was less than 5 minutes away.

After another 15 minutes, the delivery driver still had not arrived. At that point I simply called and cancelled my order. Despite this, a few minutes later, the delivery driver finally arrived and still attempted to make the delivery, at which point I informed him I had cancelled the entire order. At that point he called the restaurant and after a minute or so stated they would be willing to leave the delivery free of charge.

He asked that I sign the credit card receipt so that they could process a refund. This sounded a bit unusual, so prior to signing, I crossed out the charged amount and wrote in $0.00 as the charge I was authorizing.

Fast forward over a month, and in mid-January, out of nowhere the full charge for the order suddenly appears on my credit card statement. It appears not only did the business somehow forge the $0.00 receipt I had signed, but also waited several weeks to get payment so that it might go unnoticed.

I've tried to contact the zPizza [redacted] location as well as their corporate office by phone and email, and have had no success receiving any reply or any action to process my order. I've filed a complaint with my bank to stop payment, and am considering further legal action as the charge on my credit card would have required zPizza to somehow circumvent that I had signed for $0.00 to be charged on my credit card. I've also begun leaving reviews on various websites to make sure other potential customers know of these shoddy business practices.Desired Settlement: Full refund and apology.

Review: I placed a large catering order online for 12 pizzas yesterday and prepaid the order as was required to complete the order. I arrived today with a receipt in hand and available on my smartphone, and the Valencia Store at 27015 McBean Parkway refused to acknowledge receiving payment for the order already. They forced me to pay a second time and refused to provide any corporate contact information to rectify the dispute. The "manager" told me to dispute the charge with my credit card company. As the food was for a corporate event, I could not simply abandon my order and was forced to pay for it a second time.Desired Settlement: An apology from the corporate office along with the immediate crediting and refunding to my credit card of $173.02