Zquiet

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I want to thank ZQuiet management for their personal phone call, and positive resolution. Also I want to thank the Revdex.com, for their professional assistance.  They have "restored my trust" in ZQuiet.com company.Revdex.com is a first class service and very good at representing business and customers! Thank you again! 
Regards,[redacted]

Dear Mr. [redacted],You contacted our customer service two days ago (9/27/17) stating that our product is a "piece of crap" and that we are "a fraud" because you sent the device back and were not credited for the return. Our return instructions clearly state that an RMA number is needed to return the...

product which is obtained by calling customer service or contacting us online.  The reason your card wasn't credited is because you sent the device back without an RMA number, so there was no way for our warehouse to match your package with your credit card information.   Two days ago when you contacted us, we processed the credit to your card and contacted you to let you know that had happened.  I'm assuming this matter is now closed.ZQuiet has helped millions of people treat their snoring over the past nine years, and I'm very sorry the product didn't work for you.  My husband and I started this business to help people, and we are still deeply involved in the day-to-day business (including responding to unhappy customers).  I can assure you we are far from a fraud - we are deeply invested in our mission.  I hope this resolution meets with your expectations.Kind Regards,[redacted]President and Co-Founder, ZQuiet