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Z's Automotive

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Z's Automotive Reviews (1)

Review: Brought truck in for work after a wreck. Was referred by a friend of [redacted], the Repair Service Manager. Asked for [redacted] when I turned the truck in, but he was not present. Later received a call from [redacted]. Never heard from [redacted]. Was told repairs would take one week to complete from the time I authorized work. Authorized work on Jan. 11th, and was told truck should be ready by Friday, Jan. 18th.On the 18th, I called and was told their supplier provided parts for a newer body style. Correct parts were due that day, with repairs to be complete by Wednesday, Jan. 23rd.On Jan. 25th, I was told the wrong parts had been received a second time. This time [redacted] ordered by VIN to ensure correct parts were sent . This should have been done the first time. Repairs now estimated complete by Wednesday, Jan. 30th. I was told all other work had been done, they were simply awaiting parts to put it back together.Jan. 30th, I was told that the truck had been parked out back as they were "swamped", but they had "started pulling on the frame" and could try to have it by Friday, Feb. 1st. I understand setting a job aside to work on other jobs while parts are on order, but once parts arrived, my truck continued to sit while they worked on cars that came in after mine. Am concerned that I was told they had 'started' pulling frame, when I had previously been told this was done. It would make sense to do this before setting it aside, so it takes less time to finish once parts arrive.No one has initiated contact to update me as delays have incurred. Have had to find out afterwards that mistakes were made TWICE in ordering parts, and my truck was set aside for newer jobs. This is unacceptably poor customer service. I have the impression they are not concerned with keeping their word.Desired Settlement: Would like to hear from Repair Service Manager. Need repairs properly completed as soon as possible.

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Address: 32672 US Highway 19 N, Palm Harbor, Florida, United States, 34684-3113


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