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Zullinger / Brenize Outdoor Design and Maintenance, Inc

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Reviews Zullinger / Brenize Outdoor Design and Maintenance, Inc

Zullinger / Brenize Outdoor Design and Maintenance, Inc Reviews (2)

In response to complaint # ***, here are some facts. Zullinger/Brenize have been providing services for *** ***’s property since 04/17/2014. We have always enjoyed doing business with her, so much so that we would move lawn furniture, clean up leaves, and debris for her for
freeWe have never had any issues until the fall of when *** *** got involvedOur pricing has not changed since our services began in 2014. There was no actual written contract, I sat in her kitchen and discussed everything with herWe had a verbal agreement of $for snow and $for mowingThe snow removal on 12/14, and 12/was a very light snowOur snow removal price is $per hour per personIt takes hour to remove a 2” snow from her entire propertyWe only removed the snow from the sidewalks for a dusting like we have done in the past to avoid a fine for her from the Shippensburg BoroughAs per borough regulations she only has hours to remove the snow from the sidewalks from the time the snow event stops*** *** stated that we were there for minutes, that is correct, but there were three guys which equals minutesSince the snows were small, but required to be removed, I only charged her $That is $cheaper than we agreed uponThat doesn’t sound like we were taking advantage of anyoneI believe *** *** should have contacted us prior to providing our services if he wanted something different than what me and his mother discussedThe dates we mowed the property for are 4/14, 4/21, 5/1, 5/10, 5/17, 5/23, 5/31, 6/15, 6/21, 6/28, 7/15, 7/20, 7/27, 8/3, 8/12, 8/18, 8/25, 9/1, 9/7, 9/20, 10/4, 10/19, and 11/The statement made by *** *** about us mowing days apart is incorrectWe said days apart, which only happens with rain, and holiday delaysThe average time it took to mow the property was to total man hoursThankfully we have a large mowing base, it would be IMPOSSIBLE to mow them every days. One of the partners has been in business since 1995, they formed the partnership in and incorporated in 2005. I’m pretty sure to be in business that long you can’t “be taking advantage” of your customers’. He stated that we were reliable, I take that as a compliment, we are a legitimate business with all the proper licenses and insurances. He mentioned we were aware of his mother being elderly and blind and we used that to take advantage of her, well to put it nicely, that is just wrong. We provide services to a lot of “elderly” people and two retirement communities. I find it hard to believe if we are taking advantage of our customers that we would have an established customer base. We do not make up the ordinances, we follow them. *** *** should pay his invoices and take his beef up with the people that do. There is no “THEFT BY DECEPTION”I have attached a weather report from Shippensburg University and a copy of the borough ordinances for snow removal that shows that we acted appropriately with our services. Fred K***, PCH-SLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The business has done nothing to resolve or mitigate my complaint.  Despite my complaints, the company has take a hardline stance defendeng their work. The representative asked, “Why would my men lie?  The simple answer is obvious; to make more money.My compaints to the Revdex.com regarding this company are just the ones I have personally witnessed. Friends and neighbors of my Mother have been telling me that her lawn company has been over billing her or going over the grass when it was not even high enough to cut and “ripping her off”. I then observed the company to find that like assertions were true.I am always reluctant to file written complaints however, in this case it was warrented. I have now “fired” this company and hired a more reputable company.Although the company has done nothing to satiisfy the customer,  I appreciate the efforts of the Revdex.com in giving the business the opportunity to so.
Regards,
[redacted]

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Address: 10004 Rowe Run Rd, Orrstown, Pennsylvania, United States, 17244

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