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Zumbro Valley Mental Health Center

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Zumbro Valley Mental Health Center Reviews (2)

This letter is in response to the Final Notice of Complaint issued by your organization regarding complaint # [redacted] , submitted by [redacted] We have received Mr [redacted] 's verbal Release of Information in order to provide you with this informationMy apologies for not responding sooner, I did not receive your previous correspondence regarding this issueMr [redacted] has requested an explanation as to the conduct of our business on May 10th, Unfortunately, given the time whi'ch has lapsed since that date, it is difficult to provide a detailed account of the events of that day as the interactions Mr [redacted] had with our Customer Service Department and others, with the exception of his interaction with his psychiatrist, are not documentedWhat we can provide is our standard process for psychiatric appointments, and that is as followsClients are scheduled with our telepsychiatry doctor for half an hour appointmentsClients are given an appointment time which is minutes prior to their appointment with their provider to allow our nurses an opportunity to collect paperwork, take their vital signs, and ensure they are ready to go when the provider is availableIf a client is more than minutes past their chetime, they are required to reschedule their appointmentThis is because with back to back scheduling for our providers, the flexibility to their schedules is nil, and would require all appointments after the late one to be pushed back, which is unfair to the later appointmentsTherefore, it is our practice to reschedule anyone who is min, or more, late to their appointmentMr [redacted] did not indicate in his complaint what time he arrivedMr [redacted] has requested an explanation as to where the voicemail he left wentAgain, given it has been months since this occurred, we are not able to answer this question specifically, Standard practice for anyone calling in and requesting to speak with an individual in our psychiatry department is to send the caller to the receptionist located within the psychiatry departmentThis phone is answered regularly and voicemails are also checked regularlyHowever, if Mr [redacted] left the message on his way to the agency, it is possible the voicemail wasn't received prior to his appointmentUnfortunately, at this point, there is no way to know who received the voicemail or when Mr [redacted] has requested an explanation of the charges and statement of remaining balanceA statement of charges is enclosed and there is no outstanding balance at this timeMr [redacted] has requested an apology from Dr [redacted] for not asking him what happened , but rather just telling him he was wrongDr [redacted] 's clinical notes and recollection from the subsequent appointment following the one on May 10th, indicate he did speak with Mr [redacted] about going into the telepsychiatry room for his appointment after it had been cancelled, and that this was not appropriateThe behavior Dr [redacted] was addressing did not require an explanation from Mr [redacted] as to why he went into the telepsychiatry room without authorization and at the time he proceeded with the appointment with Mr [redacted] He did communicate with Mr [redacted] at the next appointment that this was not acceptable and should not happen againMr [redacted] has requested the name of the organization which regulates psychiatric care facilities and providersOur agency is licensed by the Minnesota Department of Human ServicesOur license number is # [redacted] -***Finally, Mr [redacted] has requested no further contact by our agencyMr [redacted] has been discharged from all programs with our agency and will receive no further contact from usIf you have further questions, please feel free to contact meDavid [redacted] Chief Executive Officer

This letter is in response to the Final Notice of Complaint issued by your organization regarding complaint #[redacted], submitted by [redacted]. We have received Mr. [redacted]'s verbal Release of Information in order to provide you with this information. My apologies for not responding sooner, I...

did not receive your previous correspondence regarding this issue. Mr. [redacted] has requested an explanation as to the conduct of our business on May 10th, 2016. Unfortunately, given the time whi'ch has lapsed since that date, it is difficult to provide a detailed account of the events of that day as the interactions Mr. [redacted] had with our Customer Service Department and others, with the exception of his interaction with his psychiatrist, are not documented. What we can provide is our standard process for psychiatric appointments, and that is as follows. Clients are scheduled with our telepsychiatry doctor for half an hour appointments. Clients are given an appointment time which is 15 minutes prior to their appointment with their provider to allow our nurses an opportunity to collect paperwork, take their vital signs, and ensure they are ready to go when the provider is available. If a client is more than 10 minutes past their check-in time, they are required to reschedule their appointment. This is because with back to back scheduling for our providers, the flexibility to their schedules is nil, and would require all appointments after the late one to be pushed back, which is unfair to the later appointments. Therefore, it is our practice to reschedule anyone who is 10 min, or more, late to their appointment. Mr. [redacted] did not indicate in his complaint what time he arrived. Mr. [redacted] has requested an explanation as to where the voicemail he left went. Again, given it has been 6 months since this occurred, we are not able to answer this question specifically, Standard practice for anyone calling in and requesting to speak with an individual in our psychiatry department is to send the caller to the receptionist located within the psychiatry department. This phone is answered regularly and voicemails are also checked regularly. However, if Mr. [redacted] left the message on his way to the agency, it is possible the voicemail wasn't received prior to his appointment. Unfortunately, at this point, there is no way to know who received the voicemail or when.                                                                                                                 Mr. [redacted] has requested an explanation of the charges and statement of remaining balance. A statement of charges is enclosed and there is no outstanding balance at this time. Mr. [redacted] has requested an apology from Dr. [redacted] for not asking him what happened , but rather just telling him he was wrong. Dr. [redacted]'s clinical notes and recollection from the subsequent appointment following the one on May 10th, 2016 indicate he did speak with Mr. [redacted] about going into the telepsychiatry room for his appointment after it had been cancelled, and that this was not appropriate. The behavior Dr. [redacted] was addressing did not require an explanation from Mr. [redacted] as to why he went into the telepsychiatry room without authorization and at the time he proceeded with the appointment with Mr. [redacted]. He did communicate with Mr. [redacted] at the next appointment that this was not acceptable and should not happen again. Mr. [redacted] has requested the name of the organization which regulates psychiatric care facilities and providers. Our agency is licensed by the Minnesota Department of Human Services. Our license number is #[redacted]. Finally, Mr. [redacted] has requested no further contact by our agency. Mr. [redacted] has been discharged from all programs with our agency and will receive no further contact from us. If you have further questions, please feel free to contact me. David [redacted] Chief Executive Officer

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Address: 343 Woodlake Dr SE, Rochester, Minnesota, United States, 55904-6242

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Shady, yet now dead: once upon a time this website was reported to be associated with Zumbro Valley Mental Health Center, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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