Initial Business Response / [redacted] (1000, 6, 2015/07/28) */ Business response received via fax to Revdex.comScan is attached; text of accompanying letter reads as follows: "In reference to [redacted] : On Wednesday July 15, [redacted] 's boyfriend called in to voice his concern about the Malibu [redacted] purchased and it being in need of breaks and possibly rotorsAfter discussion I set up an appointment with him to have [redacted] bring in her vehicle and have our Quick Lane inspect the breaks and or rotorsI replaced them for her at NO cost to the customer, [redacted] She is now satisfied Kristin [redacted] Sales Manager [redacted] " Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have fixed the breaks and rotors now for no cost to meIt did take me telling them that I did contact the you and the attorney generalThank you for your time
I traded in a Chev S-pickup that was in excellent condition, but had over 200,miles on itI could afford payments, but not big repairs, so I wanted to get something with fewer milesThey sold me a Chev Uplander that the salesman said had been completely gone over by the mechanics and they found nothing wrong with itI brought it back two weeks later because of a hum in the wheels and they told me it needed well over $2,in repairs that they wouldn't cover any portion ofI never got a written estimate even after requesting it many, many timesThe service manager kept giving me the runaround until over thirty days had passed, presumably so I would have no "lemon law" coverage or recourseI finally contacted the owner Steve Johnson, who agreed to pay a small portion of only the most urgent repairSo, I've been driving it hoping and praying it doesn't break downIt leaks oil, needs wheel bearings and brakes (they don't even know how to spell brakes, by the way!), the heater goes out in extremely cold weather, there's a short in a turn signal they said they had fixed, the transmission clunks, and on and onWhen I was contacted by a new salesman, he apologized for my bad experience and said he wanted to "make it right." Reluctantly, I agreed to meet with himI gave him all the information on the vehicle, existing financing (payment and payoff balance) etc., but instead of him getting back to me, the sales manager called meHe said I had to bring the vehicle in so he could drive it to give me a travalueI explained that I live about miles from the dealership and had serious misgivings about doing business with them again, so wanted a ballpark figure and some reassurance beforehandInstead of apologizing and trying to make it right, like the salesman had said, he got defensive and argumentative, saying they have an excellent customer satisfaction record, and implying that I was lying or just disagreeableHe also said I would have to agree to a payment that was nearly twice my existing payment or they couldn't/wouldn't help meI ended up getting so angry that I hung up on him and never heard from either of them againSo much for "making it right." I would never do business with them again and wouldn't send my worst enemy to Zumbrota Ford
Initial Business Response /* (1000, 6, 2014/06/30) */
Our service manager negotiated a settlement with Mr*** as follows: Zumbrota Ford will replace the engine with a used engine of approximately 80-miles and a one year limited warrantyThis engine will have about 50,less
miles than our customers current engineMr*** informed me that the customer is satisfied with the outcome and we will work quickly to resolve the issue and minimize inconvenience to mr***
I've know Steven for years. He has small town values, honest and treats people like he would like to be treated. In my family this is the 6th vehicle we've purchased and I have referred at least 8 more people in the last 8 years. Eric is our salesman , good guy, young and eager to do his best and learn the business.
Initial Business Response /* (1000, 6, 2015/07/28) */
Business response received via fax to Revdex.com. Scan is attached; text of accompanying letter reads as follows:
"In reference to [redacted]:
On Wednesday July 15, 2015 [redacted]'s boyfriend called in to voice his concern about...
the Malibu [redacted] purchased and it being in need of breaks and possibly rotors. After discussion I set up an appointment with him to have [redacted] bring in her vehicle and have our Quick Lane inspect the breaks and or rotors. I replaced them for her at NO cost to the customer, [redacted]. She is now satisfied.
Kristin [redacted]
Sales Manager
[redacted]"
Initial Consumer Rebuttal /* (2000, 8, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have fixed the breaks and rotors now for no cost to me. It did take me telling them that I did contact the you and the attorney general. Thank you for your time
I traded in a Chev S-10 pickup that was in excellent condition, but had over 200,000 miles on it. I could afford payments, but not big repairs, so I wanted to get something with fewer miles. They sold me a 2007 Chev Uplander that the salesman said had been completely gone over by the mechanics and they found nothing wrong with it. I brought it back two weeks later because of a hum in the wheels and they told me it needed well over $2,000 in repairs that they wouldn't cover any portion of. I never got a written estimate even after requesting it many, many times. The service manager kept giving me the runaround until over thirty days had passed, presumably so I would have no "lemon law" coverage or recourse. I finally contacted the owner Steve Johnson, who agreed to pay a small portion of only the most urgent repair. So, I've been driving it hoping and praying it doesn't break down. It leaks oil, needs wheel bearings and brakes (they don't even know how to spell brakes, by the way!), the heater goes out in extremely cold weather, there's a short in a turn signal they said they had fixed, the transmission clunks, and on and on.
When I was contacted by a new salesman, he apologized for my bad experience and said he wanted to "make it right." Reluctantly, I agreed to meet with him. I gave him all the information on the vehicle, existing financing (payment and payoff balance) etc., but instead of him getting back to me, the sales manager called me. He said I had to bring the vehicle in so he could drive it to give me a trade-in value. I explained that I live about 70 miles from the dealership and had serious misgivings about doing business with them again, so wanted a ballpark figure and some reassurance beforehand. Instead of apologizing and trying to make it right, like the salesman had said, he got defensive and argumentative, saying they have an excellent customer satisfaction record, and implying that I was lying or just disagreeable. He also said I would have to agree to a payment that was nearly twice my existing payment or they couldn't/wouldn't help me. I ended up getting so angry that I hung up on him and never heard from either of them again. So much for "making it right." I would never do business with them again and wouldn't send my worst enemy to Zumbrota Ford.
Initial Business Response / [redacted] (1000, 6, 2015/07/28) */ Business response received via fax to Revdex.comScan is attached; text of accompanying letter reads as follows: "In reference to [redacted] : On Wednesday July 15, [redacted] 's boyfriend called in to voice his concern about the Malibu [redacted] purchased and it being in need of breaks and possibly rotorsAfter discussion I set up an appointment with him to have [redacted] bring in her vehicle and have our Quick Lane inspect the breaks and or rotorsI replaced them for her at NO cost to the customer, [redacted] She is now satisfied Kristin [redacted] Sales Manager [redacted] " Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have fixed the breaks and rotors now for no cost to meIt did take me telling them that I did contact the you and the attorney generalThank you for your time
I traded in a Chev S-pickup that was in excellent condition, but had over 200,miles on itI could afford payments, but not big repairs, so I wanted to get something with fewer milesThey sold me a Chev Uplander that the salesman said had been completely gone over by the mechanics and they found nothing wrong with itI brought it back two weeks later because of a hum in the wheels and they told me it needed well over $2,in repairs that they wouldn't cover any portion ofI never got a written estimate even after requesting it many, many timesThe service manager kept giving me the runaround until over thirty days had passed, presumably so I would have no "lemon law" coverage or recourseI finally contacted the owner Steve Johnson, who agreed to pay a small portion of only the most urgent repairSo, I've been driving it hoping and praying it doesn't break downIt leaks oil, needs wheel bearings and brakes (they don't even know how to spell brakes, by the way!), the heater goes out in extremely cold weather, there's a short in a turn signal they said they had fixed, the transmission clunks, and on and onWhen I was contacted by a new salesman, he apologized for my bad experience and said he wanted to "make it right." Reluctantly, I agreed to meet with himI gave him all the information on the vehicle, existing financing (payment and payoff balance) etc., but instead of him getting back to me, the sales manager called meHe said I had to bring the vehicle in so he could drive it to give me a travalueI explained that I live about miles from the dealership and had serious misgivings about doing business with them again, so wanted a ballpark figure and some reassurance beforehandInstead of apologizing and trying to make it right, like the salesman had said, he got defensive and argumentative, saying they have an excellent customer satisfaction record, and implying that I was lying or just disagreeableHe also said I would have to agree to a payment that was nearly twice my existing payment or they couldn't/wouldn't help meI ended up getting so angry that I hung up on him and never heard from either of them againSo much for "making it right." I would never do business with them again and wouldn't send my worst enemy to Zumbrota Ford
Initial Business Response /* (1000, 6, 2014/06/30) */
Our service manager negotiated a settlement with Mr*** as follows: Zumbrota Ford will replace the engine with a used engine of approximately 80-miles and a one year limited warrantyThis engine will have about 50,less
miles than our customers current engineMr*** informed me that the customer is satisfied with the outcome and we will work quickly to resolve the issue and minimize inconvenience to mr***
I've know Steven for years. He has small town values, honest and treats people like he would like to be treated. In my family this is the 6th vehicle we've purchased and I have referred at least 8 more people in the last 8 years. Eric is our salesman , good guy, young and eager to do his best and learn the business.
Initial Business Response /* (1000, 6, 2015/07/28) */
Business response received via fax to Revdex.com. Scan is attached; text of accompanying letter reads as follows:
"In reference to [redacted]:
On Wednesday July 15, 2015 [redacted]'s boyfriend called in to voice his concern about...
the Malibu [redacted] purchased and it being in need of breaks and possibly rotors. After discussion I set up an appointment with him to have [redacted] bring in her vehicle and have our Quick Lane inspect the breaks and or rotors. I replaced them for her at NO cost to the customer, [redacted]. She is now satisfied.
Kristin [redacted]
Sales Manager
[redacted]"
Initial Consumer Rebuttal /* (2000, 8, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have fixed the breaks and rotors now for no cost to me. It did take me telling them that I did contact the you and the attorney general. Thank you for your time
I traded in a Chev S-10 pickup that was in excellent condition, but had over 200,000 miles on it. I could afford payments, but not big repairs, so I wanted to get something with fewer miles. They sold me a 2007 Chev Uplander that the salesman said had been completely gone over by the mechanics and they found nothing wrong with it. I brought it back two weeks later because of a hum in the wheels and they told me it needed well over $2,000 in repairs that they wouldn't cover any portion of. I never got a written estimate even after requesting it many, many times. The service manager kept giving me the runaround until over thirty days had passed, presumably so I would have no "lemon law" coverage or recourse. I finally contacted the owner Steve Johnson, who agreed to pay a small portion of only the most urgent repair. So, I've been driving it hoping and praying it doesn't break down. It leaks oil, needs wheel bearings and brakes (they don't even know how to spell brakes, by the way!), the heater goes out in extremely cold weather, there's a short in a turn signal they said they had fixed, the transmission clunks, and on and on.
When I was contacted by a new salesman, he apologized for my bad experience and said he wanted to "make it right." Reluctantly, I agreed to meet with him. I gave him all the information on the vehicle, existing financing (payment and payoff balance) etc., but instead of him getting back to me, the sales manager called me. He said I had to bring the vehicle in so he could drive it to give me a trade-in value. I explained that I live about 70 miles from the dealership and had serious misgivings about doing business with them again, so wanted a ballpark figure and some reassurance beforehand. Instead of apologizing and trying to make it right, like the salesman had said, he got defensive and argumentative, saying they have an excellent customer satisfaction record, and implying that I was lying or just disagreeable. He also said I would have to agree to a payment that was nearly twice my existing payment or they couldn't/wouldn't help me. I ended up getting so angry that I hung up on him and never heard from either of them again. So much for "making it right." I would never do business with them again and wouldn't send my worst enemy to Zumbrota Ford.