Zumiez Inc.

Thank you for bringing this to our attentionThis information was provided to the District Manager of the store, who will be happy to help you resolve thisI will update here again once the issue is resolved

Complaint: ***I am rejecting this response because:
The gift cards were not fraudulent and were purchased from highly reliable websitesZumiez's website has no information regarding the prohibition of using gift cards purchased from third-party websitesThe key issue here is that Zumiez took all the balances of the gift cards I applied for my order and canceled the order without recharging those balances back to the gift cardsIn other words, this is simply an act of irresponsibility with no attempt in providing a reasonable solution to this caseThe current response is not satisfactory, and please reconsider and propose an alternative solution to this issue.
Sincerely,*** ***

Hello, I'm so sorry to hear there has been fraud on your accountThis can be a complicated issue, and I'm unable to do the research I need to do without speaking with you and getting some additional informationIn general, I would say that the information provided by Customer Care was
correct, that there was an authorization hold placed by *** ** ***, which will not be captured and would be released under *** ** ***'s policiesThis can often be communicated in different ways by different banks, and there are steps we should be able to take to helpCan you please contact me directly at ***? I'm happy to help. Thank you! Rachel O***Customer Experience Manager

We are in receipt of your letter to us dated August 9, 2016 regarding complaint ID [redacted].  Our response to this matter is as follows.  We responded to the customer on July 17, 2016 and informed the customer that their order was canceled because the gift cards that were attempted to be...

uses for payment of the order were fraudulent.  The gift card was not authorized and was not purchased from Zumiez.  We advised the customer to contact the third party gift card seller that they obtained the fraudulent gift card from.  Please let me know if you have any questions or if we can assist in any other manner.  Thank you and best regards, Chris V[redacted], Zumiez

The gift cards in question were not purchased from Zumiez and are unable to be validated. The customer's complaint is with the website they purchased the cards from, which has no affiliation with Zumiez and no authorization to sell our gift cards.

I have contacted the customer at the phone number provided and left a message with my contact information. I have not heard back from him at this time. The customer may call customer care at [redacted] and they will be able to provide a gift card to a mailing address he provides.

Complaint: [redacted]
I am rejecting this response because: I contacted my bank and was told the refund was rejected on the 31 of October 2016. The reason being, is that the account is closed. Is there another way to issue this refund? Please feel free to contact me at [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Rachel, the Customer Experience Manager at Zumiez was VERY nice and attentive and saw the resolution to the end! Thank you Rachel for all you did. 
Sincerely,
[redacted]

Hi [redacted],I'm sorry for your experience with us, I can see that it was not what either of us would have hoped. I have refunded the $51.60 back to your account. I left you a message with my phone number if you'd like to talk more about what happened, I do have something in the way of an explanation...

(although certainly not an excuse). We will be working with the team to ensure this doesn't happen in the future.  Sincerely, Rachel O[redacted]Customer Experience ManagerZumiez

Hi [redacted], I'm sorry your shoes arrived in that condition. I have seen the photos and the box is certainly destroyed. I believe the offer of 25% was provided based on the fact that the shoes only had slight discoloration on the bottom, it looks like it could have been from the tissue paper....

Regardless, they should have been packaged properly for shipping and were not. I have processed a refund of 50% of the purchase price of the shoes to your account. Please allow your bank 3-5 days to get that credited to your account. Please let us know if we can help any further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The bank account that the original purchase was made with is no longer active. I was wondering if there is another way to issue this refund? Please feel free to contact me via my cell phone. My number is [redacted]. I look forward to hearing from you.
Sincerely,
[redacted]