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Zunaiz Collection

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Zunaiz Collection Reviews (2)

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Our policy has always been no returns no exchange because we make custom dresses in customers specific sizeWe did notify her with any changes we had she knew every step of the way what was going on and we did offer her 25% off of what she paid
because she wasn't happy with her purchase but she didn't accept the offerThere is only so much anyone can do to make customer happy and we did try that
Thankyou

Complaint: ***
I am rejecting this response because: First of all, there was no policy of "ALL SALES ARE FINAL AND NO EXCHANGES" on her website or she acknowledged it to me when I had ordered the outfit. After, I told her about my dissatisfaction and wanted partial refund, she puts the policy of All sales final (Aug 15). Both, I and her walked through the ordering process and told her exactly what I wanted and she always reassured me it will be exactly what I wanted. I ordered the outfit, by looking at the picture and discussed the detail of the material. The only thing that was going to be changed was the color. But she couldn't find the color I requested, nor she could find the color of the picture. The material was completely different from what she told me. Also, the delivery time frame was way off. Even before I received the outfit, she was apologizing because it was not made the way it was shown, total misrepresentation. I have taken this outfit and have shown many sellers and got an estimate. I don't want her to have a loss, because of uncontrollable situation back home (Pakistan), where the outfit was made. And, I also don't want a loss either. So, the fair price will be $refund or I can send the outfit back for a full refund and she can sell it to anyone. Please help us resolve this situation fairly for both us. Thanks for all your help.
Regards,
*** ***

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Address: ----, Austin, Texas, United States, 78758

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