Zurcher's Best One Tire & Auto Care

[redacted] This is in regards to case number 12719871. Mr. [redacted] came into our store on 1/10/18 wanting us to inspect his 5 year old tires for adjustment and to also go to a larger size tire. We inspected his tires and found them to have dry cracking. They were at the end of the manufacture warranty, so...

as a good will gesture we gave him a credit of $102.96 per tire. We informed him that the tires he wanted to install on the vehicle were not the correct size and would not fit correctly. He was very adamant that we install them on his vehicle. On 3/5/18 he returned to our location with damage to the 2 rear tires. At that time we removed all 4 tires off of his vehicle and replaced them with 4 new tires of the correct size at our store cost of $75.00 per tire. We gave him a credit of $121.00 for the 2 tires that were not damaged on his vehicle that we could resell. His total bill on 3/5/18 was $200.00, this was the difference between the 4 new tires and the credit of the 2 tires that were not damaged. I feel like we did everything we could on our end to take care of Mr. [redacted] on 3/5/18.