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Address: PO Box 1725, Grand Rapids, Michigan, United States, 49501-1725
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mybenefits.zurichna.com
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Address: PO Box 1725, Grand Rapids, Michigan, United States, 49501-1725
Phone: |
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mybenefits.zurichna.com
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Zurich short term disability owes me disability benefits from 03/06/2020 through 03/17/2020. They have neglected to process office notes from 03/10/2020 in a timely manner.
Account_Number: *** case number
Other (requires explanation) I would like to be paid for benefits owed to me plus extra for making me resort to fighting for what's owed to me.
Please see email correspondence of 03/20/2020 directed to ***
***SEE ATTACHED DOCUMENT
Ute L-A***
Attachments
Mar 20, 2020, 10:04 PM (3 days ago)
to ***
Dear ***;
We are in receipt of Mr. inquiry and attached please find our response. I was unable to discern how to attach our response via your web link. Therefore, we are providing our response directly to you via email.
Due to Covid19, our physical office is closed at this time and I do not have access to printing equipment. I trust that the email submission will suffice. Further, since the response includes personal information we refrained from responding in detail within your site.
We trust that you will find our response satisfactorily. Please do not hesitate to contact me, should you have any questions or concerns.
Sincerely,
Zurich_Signature_logo
Ute L-A***, ALMI, AIRC, ALHC, ACS
(The consumer indicated he/she DID NOT accept the response from the business.)
Claim was finally approved. I have not received payment. I asked about when checks would be mail. I was told 1 would be released 3/20/20. As yesterday 3/23/20 they were unable to tell me when the other checks would be mailed.
I don't understand why it takes so long for checks to be released. My claim was approved on 3/17/20. It only makes sense that the remaining money be released on 3/17/20.
Attached please find Zurich American Life Insurance Company's response. Please do not hesitate to contact us, should you have any questions or concerns.
Sincerely,
Ute L-A
Document Attached
(The consumer indicated he/she DID NOT accept the response from the business.)
Its really sad that I have been back to work for 2 weeks now and I am still owed money. It's easy to say they "followed protocols with their best practices". Their best practices need improvement. Their process and protocols that result in the amount of time it has taken to pay me what they owe me is unacceptable.