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Zvox Audio

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Zvox Audio Reviews (6)

Our bookkeeper was on vacation when the customer's check cleared, which is why we didn't ship the unit right awayThe speaker was shipped on June 29th and the customer called and spoke to our representatives on that dayWhen they called back on 6/30, our phones were down but we did not know that until about an hour laterOnce the phones were fixed we contacted the customer, but they had already filed this complaint and called the local police, who came to our office to make sure we were a legit businessWe have been in business for years and have never scammed anyoneThis customer received their speaker ( [redacted] tracking number [redacted] ), and we offered to refund them $for their troublePlease let us know if you require any additional information

99% of our customers pay by credit card, it is very rare for someone to mail in a checkOur Call Center should have advised the customer that it may take up to days to receive/clear/process/ship, it is unclear as to whether or not they did and if not, I apologize.ZVOX Audio is unable to use mobile check deposit due to our business practicesWhile we are very, truly sorry for the delay in shipment, we have tried to rectify the situation to the best of our ability and have offered a substantial refund as a concessionWe are not sure what else we can do to satisfy the customer and "make this right"Best, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] One who orders goods by mail order does not care about people on vacation One only wants the specified goods delivered withinthe usual time for delivery in the industry which is two days == If this business is not willing to adopt the business practices common to this industry it should outsource order processing to those with competence in that field such as ***. It was noted that ads were placed in both the *** *** *** and *** *** *** just as a vital person was leaving for vacation. Tt was also noted that the readily available immediate check clearing process of sending an image of the front and back of the check to the bank is not used When a buyer is told that the seller wants to see if her check clears before the goods will be shipped and that it may be two to three weeks, alarm bells go off due to the large number of predatory individuals who seek to victimize the elderly ( who tend to be hard of hearing ) When one hears that two telephone numbers relating to the seller have been disconnected and that there is no one answering the two other numbers associated with that business during the office hours published by the business, alarm bells go off After being unable to reach anyone by telephone at the business, due diligence was performed on who owns the business When there was no response to a courteous request for the listed founder and CEO of the business to return a telephone call left on his home phone, alarm bells go off. Either ZVOX Audio modifies its business practices to conform with customary protocols for that industry or the several heads up that I issued when those alarm bells went off will stay in place.
Regards,
*** *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]As a clarification, there is no issue as to product quality, the sole issue is business practices, particularly in dealing with a served market ( most hard of hearing individuals are among the elderly; the elderly are a frequently exploited group takenadvantage of by fraudsters .) When the order was made, payment by [redacted] card was offered, the buyer was advised that the vendor does not take that card. No mention was made of a 10 day period period to allow for check clearance, but 13 days after the check had cleared the buyers bank, the ordered merchandise had not been delivered.   When a call was made to see why the product had not been delivered, the buyer was advised that the seller did not know if her check would clear and that it might be two to three weeks. The buyer made some ten telephone calls and a trip to her bank to get a copy of the cleared check.   I suggest that for a 90 year old widowto have to go to this much trouble for a purchase is unacceptable.   The vendor could have called her bank to ask if her check was  good and would have been told immediately that this customer is sterling. No warning was made by the vendor that it holds orders for ten days.   No shipment was made after ten days had elapsed.  When the elderly purchaser called to see where her purchase was, she was told that they did not know if her check was any good.   Technology has long been available to instantly clear a check from a smartphone camera and put funds immediately into a seller's account. When calls were made to follow up, there was no one to answer two of the company's phone.  Two other telephone numbers had been disconnected according to [redacted] messages. Those are the same symptoms that would be present in a mail order scam, and as we were unable to reach anyone at ZVOX to discuss the nondelivery problem, steps were taken to protect the elderly public from a possible fraudulent scam. It is not acceptable for anyone else to have to endure this inept business practice problem.   If the company is going to accept mail or web orders, it needs to either ship immediate as is common in the industry or advise buyers that there will be an extended delay until their purchase will arrive.  If the company refuses to adopt a readily available immediate check clearance protocol that is standard in the industry, I contend that warnings are appropriate to any and all buyers.  Thus the Caveat Emptor warning stays in place until this recalcitrant vendor modifies its business practices. If one is unwilling to use acceptable business practices in dealing with the public, logic suggest that sticking to manufacturing and leaving customer fulfillment to those with competence in that area might be best.  [redacted] provides customer satisfaction.                                 ... /> Regards, [redacted]

Our bookkeeper was on vacation when the customer's check cleared, which is why we didn't ship the unit right away. The speaker was shipped on June 29th and the customer called and spoke to our representatives on that day. When they called back on 6/30, our phones were down but we did not know that...

until about an hour later. Once the phones were fixed we contacted the customer, but they had already filed this complaint and called the local police, who came to our office to make sure we were a legit business. We have been in business for 13 years and have never scammed anyone. This customer received their speaker ([redacted] tracking number [redacted]), and we offered to refund them $100 for their trouble. Please let us know if you require any additional information.

99% of our customers pay by credit card, it is very rare for someone to mail in a check. Our Call Center should have advised the customer that it may take up to 10 days to receive/clear/process/ship, it is unclear as to whether or not they did and if not, I apologize.ZVOX Audio is unable to use mobile check deposit due to our business practices. While we are very, truly sorry for the delay in shipment, we have tried to rectify the situation to the best of our ability and have offered a substantial refund as a concession. We are not sure what else we can do to satisfy the customer and "make this right". Best,[redacted]

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Address: 17 Columbia Street Suite 2, Swampscott, Massachusetts, United States, 01907-1788

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