Zwicker Electric

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] we are putting together a list of information from the city..dates and text messages from [redacted] that refute his claims in his responseincluding a statement from someone who works for me when was present during the conversation with the person who works for ***it didn't take place as he claimsi have a [redacted] text messages from him telling me that he would be issuing a partial refund of my depositthen within an hour after of getting an email from Revdex.com telling me that Revdex.com sent the complaint to him he sent me a text message saying "my turn" the next morning he send me an invoicetaken all togetherits obvious whats going onhe has had a very hard time hiring and keeping employeeshe informed us that he had to bring hi [redacted] in to help him out because of the problems with his crewif [redacted] would have been honest in his responses to us instead of giving us stories about when the work would be finished ( that had nothing to do with the city ) he wouldn't have a complaint filed against himTHREE different times [redacted] told us the work he was doing would be done on certain dates and three separate times that didn't happenthis was work to be done between inspections and had nothing to do with the cityhe has told us that he would be doing the work personally with his dads help and that didn't happen when the city inspector came out he informed us that zwicker didn't do some of the electric work correctly and that he was putting the sticker on but that [redacted] needed to make the corrections before the walls went in [redacted] told us that he was going to have one of his [redacted] come out to make the correctionthat didn't happenwhen I called [redacted] to ask about ithe said to put the walls inso we didwhen I spoke to him again he said it was fine the way it was and that the inspector wouldn't noticeturns out that is exactly what he did at another clients house on a job we hired him forhe didn't do the work he was supposed to dohe said he had called in the final inspection on that jobwe checked with the cityIT DIDNT HAPPENmore than days after he billed me and collected payment it still has not been donehe informed me that he would send me the permit and I could call it in myselfthe is a pattern of dishonesty with him that is very well documentedwe have been billed for work that was not donewe have proofwe have paid a deposit on work that wasn't done when he said it would be, wasn't done by the people he said would be doing itAND some of that work wasn't done correctly and has to be corrected by another electrician [redacted] seems to think that it is abusive when I'm direct with him and questioning him when he is telling us things that don't match with the facts or that doesn't match with what he told us the week beforewe are not letting him rip us ofhis latest invoice is a farce

*** [redacted] Sent: Tuesday, May 03, 8:PMSubject: Complaint ID # [redacted] We have read this complaintThis is the first we have heard this informationWe last heard from this customer was 4/15/ The email said the following " Payment has been set up online via my bank." Thank You." there was no complaint there was no phone call to us at anytime explaining this informationThe customer paid a partial payment for the work that was completedWe Originally met with this customer concerning a remodel of a bathroom he was referred by a family friendHe told us that he had electrician but his electrician could not get to the project at the time he needed to get the job goingDuring the estimate the customer pulled out some light fixtures and some wiring that goes in a automobile and explains what he wants us to doI then explained to the customer that we can not do that it is a code violation and it would not workWe can not sell him a code violationThe customer asked if I would set up what I could and he would have his guy come back and finish out projectWe agreed to relocate and do the demo work and would send a estimate reflecting our agreementThe estimate was sent out it was written out in line #" Demo all existing electrical and relocate need wiring for vanity to the opposite side of the bathroom." We did put the note on bottom of estimate what the estimate price included " Demo and rough work only to customer spec." The customer accepted the estimate under these termsWe scheduled customer a date to start the projectWe arrived to complete the project for our part it would have taken to hoursto complete projectWe got started with the project and a very short time in a gentleman came out of the room and said we had to go we was making to much noise he had to sleepWe pack up our tools and leftThe customer sent that evening asking when would we be backI explained to the customer it was only scheduled for one day just a couple of hoursHe said that he had told us about his room mate that worked 3rd shift slept all dayWe thought proper provisions were being made so that contractors could come in and work during business hoursThis was not the case and would not be the case when we would go back and finishWe scheduled a new time and day with customerWe went back and completed project as proposed not to google video We ask that this complaint be retractedThere will be no credit given to this projectIt is a shame this customer is using the Revdex.com to try to get out of a payment we will turn the amount over to collections once balance reaches a past due of days [redacted] Zwicker Electric IncGilmore Ln.Louisville, Ky40213502-708-office or fax [redacted] [redacted]

We have worked for [redacted] A.K.A to Zwicker Electric Incas [redacted] since may of Since we had started working we received several verbal bashings from this customer most for no apparent reason just what ever [redacted] felt at the timeWe continue to work for [redacted] *** [redacted] we keep in mind that some customers are just harder to work forEvery employee of Zwicker Electric Inchas been verbally bashed or belittled on a job at some point I have attached their testimonials to this email to show the countless times we made every effort to keep customer happy On the project this complaint is filed on went as follows: We was first contacted on the project in Octof to put together a estimate on wiring a home located at [redacted] we was also asked to provide temporary power to property we did provide the temporary service on property but never heard from [redacted] on the start date of project later was told that budget issues and was on hold we was left out with owed to city for the permits and licensing we paidWe would do a few small projects for [redacted] *** [redacted] mostly small projects most were jobs that [redacted] would try to do their own electrical work and caused a issue at a customers home and got in over head and could not figure out how to correct some of which we had to respond quickly due to a hazard to safetyWe then let go at the completion of a project because we asked to have some of the insulation to be removed because we needed to work in those areas This triggered a verbal assault from [redacted] his reason stated at the time is that my guy acted to him like it was a inconvenience to him for the insulation to be thereOur technician asked because it is code You can not insulate a project before it is inspected firstWe had not heard from [redacted] with [redacted] until April of on a rush job the job that supposedly we billed for something that had not been done clearly not trueWe was called out to this job because [redacted] had committed to a project and installed all the wiring which had a seriously dangerous installation of a 3way switch wire they had used a non insulated ground conductor for a feed conductor he said he need to get this all fixed and us to pull a permit to have inspected before the Derby Weekend I met [redacted] on the project told him I would get it taken care of for him he also gave a small list of thing that still needed to be complete along with repairsWe quickly scheduled a Saturday appointment to correct issues and fix hazards for the inspection that passed with no problemOn the second trip to finish the project I sent one of the trucks out to the project and switch had not been finished out and [redacted] With [redacted] had moved a few wires since the first time we had been there [redacted] was telling the Techabout the changes when the Tech told him he did not know he would have to look into it this set [redacted] off and he began a verbal assault on the techquestioning the ability the tech to the point that the service tech ask if he could leave his testimony is attached to this EmailWe sent management out and finished the project and was billed for everything we did including removing hazards the switch that was not completed on the first trip was completed and billed according but do admit was not completed on the first tripped but was on the second and billed accordingly [redacted] paid in full [redacted] then accepted the Estimate for Pine St this job is the project that this complaint was filed on [redacted] asked us if he could pay 50% on the project to get started we never asked this from any customer but [redacted] insists on doing this he paid $of the $project total on 5/29/ [redacted] said That he would nail up all the boxes and that we could start at any time he texted when boxes were complete and said ready to start we arrived 6/2/on site on the job had been fully insulated and only a few boxes that was needed were nailed up so to avoid another verbal assault we removed needed insulation our selves and finished nailing boxes and putting a few in proper locations but never complaining about itThere was a few boxes that was not onsite so we asked [redacted] if he would finish those out he said he would but didn't they got brought to the job and dropped off and we had to install ourselves we completed rough in of the project 0n 6/9/ [redacted] immediately started calling and texting about the inspection due to the fact there was others involved in the project and it needed to be completed quicklyWe then explained to [redacted] that City inspection for his area were way behind due to the lack of inspectors and changes going on with the city this was even acknowledged by Mayor Fisher that the whole area was to far behind and every inspector was pulled to from all over to inspected all over due inspections in that area Pine St was inspected on 5/10/and passed but we was not giving excuses and blaming city we was giving the factsWe Then Returned to the project on 6/23/to start building service to the home we had more items on the service to complete but we need to talk with [redacted] on the roof penetration on the service riser before we to completeWe made a phone call to [redacted] of [redacted] to find out this was no longer a project he over seen but he did recall what we talked about back in on the service insulation the new person that was taking over the area was [redacted] we made a call to him and was waiting call return during this wait we experienced severe storms crossed the city leaving several thousand customers with out power and severe damage across the city to electrical systems [redacted] was working 24hrs a day to get emergency under control leaving us patiently waiting for [redacted] to respond [redacted] asked what the hold up was we explained it to him and he said ok and thanksOn 7/6/ [redacted] ask for a update I told him the storms was the hold up we could not install in the rain and stormsOn 7/8/ [redacted] Texted for a update I responded as soon as the weather clears out we would get over and finish he asked if it would be this week we said we was hoping that the rain was out of the area and that we couldHe immediately started asking questions telling me he was calling people asking who I had talked to telling me I was a liar telling me he heard people didn't like me so at that time after numerous verbal assaults to me and my employs and at the time not really knowing or could make any since of why that conversation turn the way it did I told him we was going to get it done no excuse given he started to verbally assault and slander I made the decision to walk away from the project and cut ties with [redacted] With [redacted] we had taken enough from this contractorWe told [redacted] that we would send out the last Invoice and issue a credit to the amount paid, However we did a final count up of project and found that [redacted] With [redacted] owed Zwicker Electric Inc$so we did not issue any credits we sent a final bill for $that is owed Submitted by -- [redacted] Zwicker Zwicker Electric Inc Gilmore Ln Louisville, Ky 502-708-office or fax [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
we've gone through the complete time line of all text and emails from ***…including all of his broken promises and missed deadlines and fabrications from the startincluding contact with the city and outcomes*** picking n choosing which text to send doesnt show the whole story and it is HIS facts and timeline that are wrongwe do understand, being a client of the Revdex.com that its in their best interest to coach and help a client in trouble, through it, as not to have a complaint stick if they can help it. complimenting hi* *** after having all kinds of issues with his staff does not mean that he did the job he was paid forsaying hi* *** got it "sewn up" doesnt mean the job he did on quincy was done correctlyhow would we know that he *** rigged it?? thats the smoking gun that *** is most worried about because its very obvious what he did n didn't do over thereAND it has not had its final inspection months AFTER he said he was calling it inn thats because he didn't do it rightthe *** rigging he did can't be undone without tearing the clients walls out. we do not want this complaint closedhe have consulted an attorney and are having another electrician get involved to correct his workwe will work with the city to make sure these issues are addressed and that cost moneyaccording to what our attorney sayswicker will be responsible for the charges and any attorney feesthe results of that we want as part of this complaint. because this issue is a serious one concerning a safety issue and a dishonest electricianwe feel its important that it gets handled thoroughlyif he's doing our work this way and charging us "top dollar" as he told usthen imagine what he's doing to people he works for for less

We will stand with our original response to these accusations. I will include text messages in regards to this statements. In these texts you will see that my responses are different than how [redacted] recalls the facts. In these text you will clearly see [redacted] thanking me for sending my [redacted] over to complete a project and claiming it sewed up. You can see the June the 10th text and what the inspector said and my actual responses was. You will also see that the text and times that cont. from [redacted] long after the complaint was filed. Showing the verbal abuse to character.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
we are putting together a list of information from the city..dates and text messages from [redacted] that refute his claims in his response.. including a statement from someone who works for me when was present during the conversation with the person who works for [redacted]. it didn't take place as he claims. I have a [redacted] text messages from him telling me that he would be issuing a partial refund of my deposit. then within an hour after of getting an email from Revdex.com telling me that Revdex.com sent the complaint to him he sent me a text message saying "my turn" the next morning he send me an invoice. taken all together.. its obvious whats going on. he has had a very hard time hiring and keeping employees. he informed us that he had to bring hi[redacted] in to help him out because of the problems with his crew. if [redacted] would have been honest in his responses to us instead of giving us stories about when the work would be finished ( that had nothing to do with the city ) he wouldn't have a complaint filed against him. THREE different times [redacted] told us the work he was doing would be done on certain dates and three separate times that didn't happen. this was work to be done between inspections and had nothing to do with the city. he has told us that he would be doing the work personally with his dads help and that didn't happen.  when the city inspector came out he informed us that zwicker didn't do some of the electric work correctly and that he was putting the sticker on but that [redacted] needed to make the corrections before the walls went in. [redacted] told us that he was going to have one of his [redacted] come out to make the correction. that didn't happen. when I called [redacted] to ask about it.. he said to put the walls in. so we did. when I spoke to him again he said it was fine the way it was and that the inspector wouldn't notice. turns out that is exactly what he did at another clients house on a job we hired him for. he didn't do the work he was supposed to do. he said he had called in the final inspection on that job.. we checked with the city. IT DIDNT HAPPEN. more than 45 days after he billed me and collected payment it still has not been done. he informed me that he would send me the permit and I could call it in myself. the is a pattern of dishonesty with him that is very well documented. we have been billed for work that was not done. we have proof. we have paid a deposit on work that wasn't done when he said it would be, wasn't done by the people he said would be doing it. AND some of that work wasn't done correctly and has to be corrected by another electrician. [redacted] seems to think that it is abusive when I'm direct with him and questioning him when he is telling us things that don't match with the facts or that doesn't match with what he told us the week before. we are not letting him rip us of. his latest invoice is a farce.

We have worked for [redacted]  A.K.A to Zwicker Electric Inc. as [redacted] since may of 2011. Since we had started working we received several verbal bashings from this customer most for no apparent reason just what ever [redacted] felt at the time. We continue to work for [redacted]...

[redacted] we keep in mind that some customers are just harder to work for. Every employee of Zwicker Electric Inc. has been verbally bashed or belittled on a job at some point I have attached their testimonials to this email to show the countless times we made every effort to keep customer happy.
 
                     On the project this complaint is filed on went as follows:  We was first contacted on the project in Oct. of 2012 to put together a estimate on wiring a home located at [redacted] we was also asked to provide temporary power to property we did provide the temporary service on property but never heard from [redacted] on the start date of project later was told that budget issues and was on hold we was left out with 160.00 owed to city for the permits and licensing we paid. We would do a few small projects for [redacted] mostly small projects most were jobs that [redacted] would try to do their own electrical work and caused a issue at a customers home and got in over head and could not figure out how to correct some of which we had to respond quickly due to a hazard to safety. We then let go at the completion of a project because we asked to have some of the insulation to be removed because we needed to work in those areas This triggered a verbal assault from [redacted] his reason stated at the time is that my guy acted to him like it was a inconvenience to him for the insulation to be there. Our technician asked because it is code You can not insulate a project before it is inspected first. We had not heard from [redacted] with [redacted] until April of 2015 on a rush job the job that supposedly we billed for something that had not been done clearly not true. We was called out to this job because [redacted] had committed to a project and installed all the wiring which had a seriously dangerous installation of a 3way switch wire they had used a non insulated ground conductor for a feed conductor he said he need to get this all fixed and us to pull a permit to have inspected before the Derby Weekend I met [redacted] on the project told him I would get it taken care of for him he also gave a small list of thing that still needed to be complete along with repairs. We quickly scheduled a Saturday appointment to correct issues and fix hazards for the inspection that passed with no problem. On the second trip to finish the project I sent one of the trucks out to the project and switch had not been finished out and [redacted] With [redacted] had moved a few wires since the first time we had been there [redacted] was telling the Tech. about the changes when the Tech told him he did not know he would have to look into it this set [redacted] off and he began a verbal assault on the tech. questioning the ability the tech to the point that the service tech ask if he could leave his testimony is attached to this Email. We sent management out and finished the project and was billed for everything we did including removing hazards the switch that was not completed on the first trip was completed and billed according but do admit was not completed on the first tripped but was on the second and billed accordingly [redacted] paid in full. [redacted] then accepted the Estimate for 509 Pine St this job is the project that this complaint was filed on. [redacted] asked us if he could pay 50% on the project to get started we never asked this from any customer but [redacted] insists on doing this he paid $1900 of the $3800.00 project total on 5/29/15. [redacted] said That he would nail up all the boxes and that we could start at any time he texted when boxes were complete and said ready to start we arrived 6/2/15 on site on the job had been fully insulated and only a few boxes that was needed were nailed up so to avoid another verbal assault we removed needed insulation our selves and finished nailing boxes and putting a few in proper locations but never complaining about it. There was a few boxes that was not onsite so we asked [redacted] if he would finish those out he said he would but didn't they got brought to the job and dropped off and we had to install ourselves  we completed rough in of the project 0n 6/9/15 [redacted] immediately started calling and texting about the inspection due to the fact there was others involved in the project and it needed to be completed quickly. We then explained to [redacted] that City inspection for his area were way behind due to the lack of inspectors and changes going on with the city this was even acknowledged by Mayor Fisher that the whole area was to far behind and every inspector was pulled to from all over to inspected all over due inspections in that area 509 Pine St was inspected on 5/10/15 and passed but we was not giving excuses and blaming city we was giving the facts. We Then Returned to the project on 6/23/15 to start building service to the home we had 2 more items on the service to complete but we need to talk with [redacted] on the roof penetration on the service riser before we to complete. We made a phone call to [redacted] of [redacted] to find out this was no longer a project he over seen but he did recall what we talked about back in 2012 on the service insulation the new person that was taking over the area was [redacted] we made a call to him and was waiting call return during this wait we experienced severe storms crossed the city leaving several thousand customers with out power and severe damage across the city to electrical systems [redacted] was working 24hrs a day to get emergency under control leaving us patiently waiting for [redacted] to respond. [redacted] asked what the hold up was we explained it to him and he said ok and thanks. On 7/6/15 [redacted] ask for a update I told him  the storms was the hold up we could not install in the rain and storms. On 7/8/15 [redacted] Texted for a update I responded as soon as the weather clears out we would get over and finish he asked if it would be this week  we said we was hoping that the rain was out of the area and that we could. He immediately started asking questions telling me he was calling people asking who I had talked to telling me I was a liar telling me he heard people didn't like me so at that time after numerous verbal assaults to me and my employs and at the time not really knowing or could make any since of why that conversation turn the way it did  I told him we was going to get it done no excuse given he started to verbally assault and slander I made the decision to walk away from the project and cut ties with [redacted] With [redacted] we had taken enough from this contractor. We told [redacted] that we would send out the last Invoice and issue a credit to the amount paid, However we did a final count up of project and found that [redacted] With [redacted] owed  Zwicker Electric Inc. $519.55 so we did not issue any credits we sent a final bill for $519.55 that is owed.
 
 
Submitted by --
[redacted] Zwicker
Zwicker Electric Inc.
1290 Gilmore Ln.
Louisville, Ky. 40213
502-708-2012 office or fax
[redacted]

[redacted] Sent: Tuesday, May 03, 2016 8:48 PMSubject: Complaint ID #[redacted] We have read this complaint. This is the first we have heard this information. We last heard from this customer was 4/15/16.  The email said the following " Payment has been set up online...

via my bank." Thank You." there was no complaint there was no phone call to us at anytime explaining this information. The customer paid a partial payment for the work that was completed. We Originally met with this customer concerning a remodel of a bathroom he was referred by a family friend. He told us that he had electrician but his electrician could not get to the project at the time he needed to get the job going. During the estimate the customer pulled out some light fixtures and some wiring that goes in a automobile and explains what he wants us to do. I then explained to the customer that we can not do that it is a code violation and it would not work. We can not sell him a code violation. The customer asked if I would set up what I could and he would have his guy come back and finish out project. We agreed to relocate and do the demo work and would send a estimate reflecting our agreement. The estimate was sent out it was written out in line #2 " Demo all existing electrical and relocate need wiring for vanity to the opposite side of the bathroom."  We did put the note on bottom of estimate what the estimate price included.  " Demo and rough work only to customer spec." The customer accepted the estimate under these terms. We scheduled customer a date to start the project. We arrived to complete the project for our part it would have taken 3 to 4 hours. to complete project. We got started with the project and a very short time in a gentleman came out of the room and said we had to go we was making to much noise he had to sleep. We pack up our tools and left. The customer sent that evening asking when would we be back. I explained to the customer it was only scheduled for one day just a couple of hours. He said that he had told us about his room mate that worked 3rd shift slept all day. We thought proper provisions were being made so that contractors could come in and work during business hours. This was not the case and would not be the case when we would go back and finish. We scheduled a new time and day with customer. We went back and completed project as proposed not to google video.  We ask that this complaint be retracted. There will be no credit given to this project. It is a shame this customer is using the Revdex.com to try to get out of a payment we will turn the amount over to collections once balance reaches a past due of 30 days  [redacted]Zwicker Electric Inc.1290 Gilmore Ln.Louisville, Ky. 40213502-708-2012 office or fax[redacted]