Zynex Medical, Inc.

Complaint: [redacted]
I am rejecting this response because:  The company did not contact me on July 15th between 11 a.m. and 2 p.m. as requested and as they indicated they would.
Sincerely,
[redacted]

Dear [redacted],We apologize for the frustration you have experienced. In this case notification was mailed and documented on 12/16/2015 that monthly supplies were set up on the patient account along with contact information in the case that any questions should arise. Supplies were...

discontinued after the patient's first call was received 03/1/16. We understand that in life some time things are missed or not read through thoroughly, and would be happy to assist in resolving this matter to the satisfaction of our patient. A supervisor will contact the patient shortly to address their complaint.

Zynex and the patient have reached an agreement that both parties are satisfied with.

Initial Business Response /* (1000, 9, 2015/11/18) */
Per the patient agreement with Zynex in January 2015 the patients account has been closed in good standing and a closure letter has been mailed to the address on file.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11120006, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Zynex Medical only provides devices to patients whom we have a prescription for. We do have a prescription on file for the [redacted] and monthly supplies. Because it requires a prescription, our device is not available on [redacted] although there are over the counter electrotherapy devices offered...

online, they are not comparable. The billing department attempted on several occasions to get the device and supplies covered by this patients insurance. Insurance would not cover. A closure letter was sent at that time. We have spoke the patient and her husband on numerous occasions and cannot speak to any unresponsiveness.  In December 2015 the patient's husband called in and was told that the patient's file is closed.

Supplies were delivered to this patients home on Friday the 15th, we will continue to try to reach the patient to set up her supplies per her insurance guidelines. The patient was not contacted on Friday due to a server Error and will be contacted today. We apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me at this time as long as I receive the letter Zynex indicated would be forthcoming in 5-7 days and that my account is closed with a 0 balance.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 12, 2015/07/31) */
This patient was to receive supplies per their physician prescription. I have been in contact with the patient and offered to send the missed supplies. The patient declined.
We have reached out to the insurance company to explain our refund...

process. When the insurance company files their refund request for supplies not received we are happy to refund them those funds.
Initial Consumer Rebuttal /* (4200, 20, 2015/08/24) */
Case is NOT closed, I never received a zero balance bill from Zynex, ALSO I spoke to [redacted] from [redacted] regarding this issue. [redacted] was not contacted by Zynex about refunding the fraudulent billing. I feel this case should have never been closed without contacting me - the victim.
Thank you in advance, [redacted]
Final Business Response /* (4000, 22, 2015/08/25) */
This's patients file was closed on 6/8/2015 and I spoke with the patient to inform him. A closure letter was also sent to the patient at that time. We also called insurance and let them know how to file a refund request. As soon as we receive that we are happy to issue the refund.

We have contacted this patient and addressed his complaints. We believe at this point that everything has been handled to the patients satisfaction and apologize for the misunderstanding on his account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and as long as I'm guaranteed balance will show as $0 and nothing will get reported to credit agency at all.  So far I haven't received any letter from them and when called company they said account is closed but it's not showing as $0 balance. Shold clear my account and show it as $0 balance before closing.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I did not return the product through a different means.  I put the product in the first set of return envelopes that I received from this company and I sent it out via the appropriate carrier.  I still have not heard from anyone via phone.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They have credited my account to a zero balance per an email yesterday. Thank you for your assistance!
Sincerely,
[redacted]

Zynex apologizes for the delay on the unit being received. This patient's insurance paid for a portion of the supplies and the device received. The amount owed from the patient is the co-insurance to purchase the unit. We understand the patient no longer wants this unit. The patient can return the...

unit and we will close this account with a $0.00 balance. The patients mom requested that we refund her insurance however insurance didn't pay a full portion of anything for supplies rendered so no refund is due.Zynex and the patient have reached a resolution for the patient to return the unit and Zynex to close the file.

Hello, We have been attempting to contact this patient regarding this complaint in order to help resolve it. We have spoken to this patient numerous times in the past regarding the amount owed the return policies. We would like to resolve this complaint as quickly as possible but feel it is...

pertinent speak to the patient directly in order to best understand his frustration and help explain the processes. We have left 2 voice mails on 4/28/17 and 5/1/17 with contact information and a request for a return call.  Thank you,