Zynex is still billing me for their equipment which has already been returned. Several representatives in the billing department have lied and mislead me and now are stating that instead of closing out my account upon receiving their equipment, they are charging me a “rental” fee for their equipment of $130. I paid a $30 dollar fee “uncovered” by insurance after instructing them to stop sending me equipment and again, paid a $2 fee that was left “outstanding”. This company won’t go away and now says I owe them for a “rental” of their equipment. There’s an article out about this company and their fraudulent and unethical billing practices and they are compared to another company doing virtually the same thing, offering the same equipment, scamming insurance company’s by using unethical billing codes and demanding patients pick up the check when the cash cow puts a stop to it. I can’t believe they haven’t been in a class action suit yet, but would guess that’s coming if there’s already articles being written about this. If your doctor prescribes this equipment for your recovery then just be aware that you will most likely also have to deal with these snakes months later. Good luck with your inevitable, impending lawsuits Zynex. Maybe us little people can’t get you to stop this outrageous behavior but I’m sure insurance companies can.
For some reason my insurance stop paying Zynex for the supplies they sent every month, batteries and cloth electrodes. Apparently, it had to do with my annual deductible. The problem surged when they kept sending me the supplies without letting me know the was a problem with the insurance. Months later I received an invoice for 1,200. If told, I would have called them to stop receiving the supplies. This is not a surprise you want to get in the middle of a pandemic. Now my insurance does not want to pay and Zynex do not want to take back all the supplies they sent that I never used. They will have to send the invoice for collection because I am not paying it. I will proceed to take legal action against Zynex.
Good Afternoon ***, We received your review and see that you were unsatisfied with your experience with ZynexWe sincerely apologize and would like to talk with you further so that we can better understand your concernsWe have attempted to reach out to you by phone to assist and hope to hear back from you soonYour insurance company is one which issues checks to patients for the products/services Zynex rendered? These checks were attached to your Explanation of Benefits (EOBs)The statement you recently received merely reflects the amount of those insurance payments sent to you for the time you had the Zynex unitThe amount you paid to day does not cover the full amount of the checked issued to you.? Any checks from the insurance company for products/services rendered do need to be forwarded to Zynex.? Please feel free to contact us so that we can remedy this situation and settle your account as quickly as possibleIf you have questions or concerns about this, we will be happy to call the insurance company with you to review the claims and checks issuedPlease let us know if you have any questions or concerns regarding this matter
Complaint: [redacted] I am rejecting this response because: to date this has not been resolved I can't believe the AUDACITY of this company, always trying to justify their actions however, had they have sent me the supplies when they billed my insurance for them last YEAR this would not be an issue! I refuse to speak to them via telephone because I want a hard copy of all correspondence I have spend NO LESS than hours between phone calls and emails tying to get this straightened out (HERE'S IS ANOTHER 1/HOUR!), not to mention that these claims have skewed what has been applied to my health insurance deductible so just when I THINK I have my medical bills covered for this year, that may not be the fact I will repeat...I WILL ONY ACCEPT THE REPONSE WHEN EVERYTHING IS CORRECTED IN FULL AND NOT BEFORE!!!!!!!!!!!!!!! Sincerely, [redacted]
Thank you for reaching out.After speaking to this patient we have determined that we can waive any supply charges for this accountSupplies are sent with? our medical device because they are necessary to treat with the unitNormally these are non-returnable because they are considered perishable,? but we understand that having not used these products the patient would feel she should not pay for themWe have agreed to close this file for a single months rental on the unitWe have sent a letter to this patient reflecting the new agreement.? Thank you,
Complaint: [redacted] I am rejecting this response because: NO! Zynex NEVER told me about a rental feeThe item was NEVER OPENED, therefore, it was NOT usedThe only time they EVER mentioned a $monthly fee was when I called them to tell them that my insurance had advised me to return the item, and that $fee was to be paid over a period of TEN monthsAt that time I would own the unit, AFTER $would have been paidThis was NEVER put into writing, and I declined the offer because by then my insurance company had found another unit with another companyMy insurance DOES pay for DME, and Zynex DID NOT FOLLOW DIRECTIONS to have my insurance company pay for this unitIt was DENIED over THREE times!!! I have documentation from my insurance company proving that they tried to work with ZynexZynex would NOT answer the phone or return phone calls for either me OR my insuranceI want my account cleared IN GOOD STANDING and sent to me IN WRITING that it has been cleared in good standingThis could have been taken care of MONTHS AGO if Zynex would have done what they were supposed to have done and had good customer serviceBut instead, I had to go through my surgery recovery with NO UNIT to helpIf Zynex would have called and answered phone calls in a more timely manner, this all could have been prevented, and my insurance would have paid, as they have other companies Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:? If Zynex is truly trying to address this issue with me through the Revdex.com, I would appreciate honesty as well as addressing my specific concerns.? If Zynex is not going to address my concerns or take responsibility for their actions, nothing will be able to be addressed or resolved.? If Zynex “sincerely apologize(s),” and “definitely understand your frustration with this issue” then wouldn’t Zynex being trying to honestly address my concerns?? Instead, my concerns have not been addressed, statements have been made by Zynex, and I received a threatening letter today stating that “Please return the device to Zynex Medical within days of receiving this pouch so that we can update your account as quickly as possible.? If the device is not received at the home office, your account will continue to be billed and will be assessed an additional late fee.” This statement does NOT present Zynex and trying to address my concerns with me.? Instead, it’s return it or else Zynex will bill me late fees.? 1.? Zynex stated they had “attempted to reach out to you via e-mail and by phone” and this was NOT done until 6/8/after I stated in this complaint to the Revdex.com that they had not reached out to me since 2016.? A voicemail was left for me by Madison on 6/8/and I was out of town, no e-mail has been received at all, ever.? Since I have been back in town I have had to deal with hospitalizing a suicidal patient and additional crises of some of my other patients which took priority over dealing with this issue.? Your office hours are 9am-4pm which is not helpful when I see patients from 8:30am-6pm.? I left a voicemail for Madison, Patient Support Supervisor at 800-495-xtonight after I finished seeing my patients around 7pm.? ? 2.? As I already stated, I never received a letter from Zynex in November, notifying me that the claim filed with my insurance company had been denied.? I never received one from the insurance company either.? I would appreciate a copy of this letter being mailed to meAdditionally, if the insurance company denied the claim for the TENS unit, why did they pay for Electrodes and Batteries?? Especially if my insurance company deemed “the unit not medically necessary.”? 3.? I had requested before I received my TENS unit that NO SUPPLIES BE SENT TO ME.? However, Zynex chose to send me supplies anyway and bill my insurance company which should not have been done.? I had to ask Zynex again not to send me supplies (Electrodes and Batteries).? On top of sending me supplies I specifically asked Zynex not to, then they billed my insurance company and billed me for these supplies.? What kind of business practice is this?? Why did it take “our local sales representative contacted the home office in June of on your behalf to cancel the monthly shipments” of supplies for me to stop receiving the supplies versus Zynex listening to me when I first ordered the TENS unit and said I did NOT need the supplies and when I contacted Zynex again telling them to stop sending me the supplies that I requested initially to not receive?? ? 4.? I would like a copy of the denial letter from my insurance company for 2016.? I never received a letter from Zynex or my insurance company denying payment for my TENS unit.? In fact, where Zynex states that the TENS unit “was considered a non-covered benefit under that plan,” when I talked to my insurance company in 2016, they stated they would pay for the TENS unit in full.? The billing practices of Zynex are problematic with them sending me bills for supplies I requested not to be sent to me at the beginning of my working with Zynex before I ever even received my TENS unit, billing my insurance company for these supplies which never should have been done, Zynex receiving payment ($286.53) for these supplies which never should have happened, Zynex billing me inconsistent amounts and changing the bill, and Zynex never billing my insurance company for the TENS unit in but then wanting me to pay for the TENS unit that my insurance company would have paid for in full.? The business practices of Zynex are problematic and dishonest.? ? As I stated in my initial complaint to Revdex.com regarding Zynex, I would appreciate Zynex deleting any charges on my account as they handled my case extremely poorly and never billed my insurance company in who would have paid for the purchase (versus rental) of the TENS unit in full.? Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/04/14) */ I emailed the patient this eveningWill follow up this week to ensure he receives a zero balance statement; His balance is zero; His file is closed; Provided an apologize for the lack of follow through on his acct from previous Customer Service reps; Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)
We have contacted this patient to resolve the issueWe have apologized for her unsatisfactory experience with our call center and are currently working to satisfy her requests
Thank you for reaching out,After review, this patient has returned her device, however she did have it for months prior to it's returnThe statement is reflecting services in the form of electrodes and batteries and the devices usage for that timeUnfortunately we cannot know if a patient is currently treating with a unit in there possession unless they contact us to tell us they are notWe have no record of a call to update the patient's address and never received return mailWe are happy to work with our patients and allow returns within a timely manner but usually after months we would consider the unit purchasedThere have been attempts in the past to contact this patient regarding her account, but we only have record of a single correspondence via e-mail and a call from our management to the patient to resolve the complaint that did not receive a responseUnfortunately we were not able to connect with this patient over the phone and did not receive any further e-mails from her so the balance remainedAt this point we will close the account, and hope this will resolve the complaint but would still like to speak with the patient to ensure there is understanding on both sidesThank you,
[redacted] , ? We truly would like to assist you in resolving this matterHowever, in order to do so we will require your cooperation to verify that payment was renderedI see in your file that we have made numerous attempts to reach you over the past years by mail and by phoneWe have sent many statements as well as requests for the return of the unit since our records indicate there had been no payment on the equipmentAccording to your file there is no record that we have ever been able to successfully contact you regarding the balance on your account? To reiterate, our records show that your insurance applied the claims to your deductible and thus made no payment to Zynex.? They will be able to confirm this upon review of your claims.? Even if you are no longer with that insurance company they maintain an archive of information and will be able to access those records upon your request ? We do not have a payment from you on the account in as you state or at any other timeIf you can obtain information to verify this payment and any others you have made to Zynex then then we can correct your account if those payments were madeYour bank should have record of any payments from your account in their archive, even if you are no longer with them? We understand you are frustrated and we would like to resolve the matter as soon as possibleIf there has been any mistake on our end regarding payments received that should be credited to your account we will require your assistance and additional information to rectify the issue? We would like to talk with you to regarding this matter as soon as possible.? If we are unable to resolve this directly with you, the information will be transferred to our balance recovery team for further resolution.? Please don’t hesitate to call us at 800-495-or email us at [email protected] hours of operation are Monday through Friday from 9a-4p MSTWe look forward to working with you towards a resolution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me at this time as long as I receive the letter Zynex indicated would be forthcoming in 5-days and that my account is closed with a balance Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I am not actually rejecting this response My intent here is that the issue remain open until I receive paymentThe Revdex.com requires me to respond within days or they consider this matter resolved so I have no other option then to "reject" it at this time I fully agree with the proposed solution; however, Zynex Medical has stated since May that they will refund me the money and that has not occurred yet So even though they again have stated they will refund the money, I need to keep this complaint open until I actually receive that agreed upon amount of $ Sincerely, [redacted] ***
Hello, We have contacted this patient today to resolve thisThe patient had not received a bill from our company but an explanation of benefits form her insurance that was causing some confusionWe have explained that this does not reflect an actual amount owed and with the unit returned we have closed the file
Thank you for reaching outThis account has been closed as of 11/08/and all balances have been written offThis patient will receive a closure letter for their records regarding this and after that no further correspondence will be issued unless requested.We acknowledge the mistake and apologize for the ongoing confusion on this account while hoping that this proof of closure will avail any further concerns this patient hasThank you,
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ We are actively working with this patient to find a resolution that is fairAs requested in this complain a return pouch has been sent so the patient can return this unitOur device has been in this patient's possession for monthsThe patients insurance has not been billed since the patient requested his service be stoppedWe will continue to work with the patient to find a reasonable solution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been keeping this device for months because my physician told me it's free and covered by my insurancesAnd I haven't used this item because I've been healedI still keeps it becasue it's free I haven't been contacted by anyone from Zynex medical since my call to them, although they said their manager will call me back many days agoIt's untrue that Zynex said they are working with me for an solution Zynex has already billed my insurance for buying the deviceEven if Zynex is sending me a return pouch, they didn't mention that it's free returnFrom people's experince, Zynex just charge them monthly rental fee for the time people keeps their device, which is so wrong Please solve this problem without dodging the extra fee issues Final Business Response / [redacted] (4000, 9, 2015/08/26) */ A manager has been in touch with the customer and a resolution has been reached Final Consumer Response / [redacted] (2000, 11, 2015/09/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Zynex offered for a free return and no more billsThey promised to zero the balance on my account once they received the unitI accept this offer for now
Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Per the patients prescription from her doctor monthly supplies were sent so she could maintain treatmentThe patients mother called in in March to discontinue supplies and that was doneNo supplies were sent after the request to stop was receivedSince the patient filed this complaint she has been in touch with customer service and come to an agreement on the account
Initial Business Response / [redacted] (1000, 8, 2015/07/08) */ Zynex billed and worked with insurance appropriately to get this patient's unit covered for herUnfortunately insurance denied despite our best efforts and the patient received an EOB from them detailing their denial After checking the patient's file I see that she made one call after receiving a statement where the customer service representative offered her an account settlement This account has since been settled
Hello, We have contacted this patient today to resolve thisThe patient had not received a bill from our company but an explanation of benefits form her insurance that was causing some confusionWe have explained that this does not reflect an actual amount owed and with the unit returned we have closed the file.?
Good Afternoon ***, We received your review and see that you were unsatisfied with your experience with ZynexWe sincerely apologize and would like to talk with you further so that we can better understand your concernsWe have attempted to reach out to you by phone to assist and hope to hear back from you soonYour insurance company is one which issues checks to patients for the products/services Zynex rendered? These checks were attached to your Explanation of Benefits (EOBs)The statement you recently received merely reflects the amount of those insurance payments sent to you for the time you had the Zynex unitThe amount you paid to day does not cover the full amount of the checked issued to you.? Any checks from the insurance company for products/services rendered do need to be forwarded to Zynex.? Please feel free to contact us so that we can remedy this situation and settle your account as quickly as possibleIf you have questions or concerns about this, we will be happy to call the insurance company with you to review the claims and checks issuedPlease let us know if you have any questions or concerns regarding this matter
Complaint: [redacted] I am rejecting this response because: to date this has not been resolved I can't believe the AUDACITY of this company, always trying to justify their actions however, had they have sent me the supplies when they billed my insurance for them last YEAR this would not be an issue! I refuse to speak to them via telephone because I want a hard copy of all correspondence I have spend NO LESS than hours between phone calls and emails tying to get this straightened out (HERE'S IS ANOTHER 1/HOUR!), not to mention that these claims have skewed what has been applied to my health insurance deductible so just when I THINK I have my medical bills covered for this year, that may not be the fact I will repeat...I WILL ONY ACCEPT THE REPONSE WHEN EVERYTHING IS CORRECTED IN FULL AND NOT BEFORE!!!!!!!!!!!!!!! Sincerely, [redacted]
Dear ***,? At this point your acct will be closedNo further action will be required from you at this time.? Thank you,
Thank you for reaching out.After speaking to this patient we have determined that we can waive any supply charges for this accountSupplies are sent with? our medical device because they are necessary to treat with the unitNormally these are non-returnable because they are considered perishable,? but we understand that having not used these products the patient would feel she should not pay for themWe have agreed to close this file for a single months rental on the unitWe have sent a letter to this patient reflecting the new agreement.? Thank you,
Complaint: [redacted] I am rejecting this response because: NO! Zynex NEVER told me about a rental feeThe item was NEVER OPENED, therefore, it was NOT usedThe only time they EVER mentioned a $monthly fee was when I called them to tell them that my insurance had advised me to return the item, and that $fee was to be paid over a period of TEN monthsAt that time I would own the unit, AFTER $would have been paidThis was NEVER put into writing, and I declined the offer because by then my insurance company had found another unit with another companyMy insurance DOES pay for DME, and Zynex DID NOT FOLLOW DIRECTIONS to have my insurance company pay for this unitIt was DENIED over THREE times!!! I have documentation from my insurance company proving that they tried to work with ZynexZynex would NOT answer the phone or return phone calls for either me OR my insuranceI want my account cleared IN GOOD STANDING and sent to me IN WRITING that it has been cleared in good standingThis could have been taken care of MONTHS AGO if Zynex would have done what they were supposed to have done and had good customer serviceBut instead, I had to go through my surgery recovery with NO UNIT to helpIf Zynex would have called and answered phone calls in a more timely manner, this all could have been prevented, and my insurance would have paid, as they have other companies Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:? If Zynex is truly trying to address this issue with me through the Revdex.com, I would appreciate honesty as well as addressing my specific concerns.? If Zynex is not going to address my concerns or take responsibility for their actions, nothing will be able to be addressed or resolved.? If Zynex “sincerely apologize(s),” and “definitely understand your frustration with this issue” then wouldn’t Zynex being trying to honestly address my concerns?? Instead, my concerns have not been addressed, statements have been made by Zynex, and I received a threatening letter today stating that “Please return the device to Zynex Medical within days of receiving this pouch so that we can update your account as quickly as possible.? If the device is not received at the home office, your account will continue to be billed and will be assessed an additional late fee.” This statement does NOT present Zynex and trying to address my concerns with me.? Instead, it’s return it or else Zynex will bill me late fees.? 1.? Zynex stated they had “attempted to reach out to you via e-mail and by phone” and this was NOT done until 6/8/after I stated in this complaint to the Revdex.com that they had not reached out to me since 2016.? A voicemail was left for me by Madison on 6/8/and I was out of town, no e-mail has been received at all, ever.? Since I have been back in town I have had to deal with hospitalizing a suicidal patient and additional crises of some of my other patients which took priority over dealing with this issue.? Your office hours are 9am-4pm which is not helpful when I see patients from 8:30am-6pm.? I left a voicemail for Madison, Patient Support Supervisor at 800-495-xtonight after I finished seeing my patients around 7pm.? ? 2.? As I already stated, I never received a letter from Zynex in November, notifying me that the claim filed with my insurance company had been denied.? I never received one from the insurance company either.? I would appreciate a copy of this letter being mailed to meAdditionally, if the insurance company denied the claim for the TENS unit, why did they pay for Electrodes and Batteries?? Especially if my insurance company deemed “the unit not medically necessary.”? 3.? I had requested before I received my TENS unit that NO SUPPLIES BE SENT TO ME.? However, Zynex chose to send me supplies anyway and bill my insurance company which should not have been done.? I had to ask Zynex again not to send me supplies (Electrodes and Batteries).? On top of sending me supplies I specifically asked Zynex not to, then they billed my insurance company and billed me for these supplies.? What kind of business practice is this?? Why did it take “our local sales representative contacted the home office in June of on your behalf to cancel the monthly shipments” of supplies for me to stop receiving the supplies versus Zynex listening to me when I first ordered the TENS unit and said I did NOT need the supplies and when I contacted Zynex again telling them to stop sending me the supplies that I requested initially to not receive?? ? 4.? I would like a copy of the denial letter from my insurance company for 2016.? I never received a letter from Zynex or my insurance company denying payment for my TENS unit.? In fact, where Zynex states that the TENS unit “was considered a non-covered benefit under that plan,” when I talked to my insurance company in 2016, they stated they would pay for the TENS unit in full.? The billing practices of Zynex are problematic with them sending me bills for supplies I requested not to be sent to me at the beginning of my working with Zynex before I ever even received my TENS unit, billing my insurance company for these supplies which never should have been done, Zynex receiving payment ($286.53) for these supplies which never should have happened, Zynex billing me inconsistent amounts and changing the bill, and Zynex never billing my insurance company for the TENS unit in but then wanting me to pay for the TENS unit that my insurance company would have paid for in full.? The business practices of Zynex are problematic and dishonest.? ? As I stated in my initial complaint to Revdex.com regarding Zynex, I would appreciate Zynex deleting any charges on my account as they handled my case extremely poorly and never billed my insurance company in who would have paid for the purchase (versus rental) of the TENS unit in full.? Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/04/14) */ I emailed the patient this eveningWill follow up this week to ensure he receives a zero balance statement; His balance is zero; His file is closed; Provided an apologize for the lack of follow through on his acct from previous Customer Service reps; Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)
We have contacted this patient to resolve the issueWe have apologized for her unsatisfactory experience with our call center and are currently working to satisfy her requests
Thank you for reaching out,After review, this patient has returned her device, however she did have it for months prior to it's returnThe statement is reflecting services in the form of electrodes and batteries and the devices usage for that timeUnfortunately we cannot know if a patient is currently treating with a unit in there possession unless they contact us to tell us they are notWe have no record of a call to update the patient's address and never received return mailWe are happy to work with our patients and allow returns within a timely manner but usually after months we would consider the unit purchasedThere have been attempts in the past to contact this patient regarding her account, but we only have record of a single correspondence via e-mail and a call from our management to the patient to resolve the complaint that did not receive a responseUnfortunately we were not able to connect with this patient over the phone and did not receive any further e-mails from her so the balance remainedAt this point we will close the account, and hope this will resolve the complaint but would still like to speak with the patient to ensure there is understanding on both sidesThank you,
[redacted] , ? We truly would like to assist you in resolving this matterHowever, in order to do so we will require your cooperation to verify that payment was renderedI see in your file that we have made numerous attempts to reach you over the past years by mail and by phoneWe have sent many statements as well as requests for the return of the unit since our records indicate there had been no payment on the equipmentAccording to your file there is no record that we have ever been able to successfully contact you regarding the balance on your account? To reiterate, our records show that your insurance applied the claims to your deductible and thus made no payment to Zynex.? They will be able to confirm this upon review of your claims.? Even if you are no longer with that insurance company they maintain an archive of information and will be able to access those records upon your request ? We do not have a payment from you on the account in as you state or at any other timeIf you can obtain information to verify this payment and any others you have made to Zynex then then we can correct your account if those payments were madeYour bank should have record of any payments from your account in their archive, even if you are no longer with them? We understand you are frustrated and we would like to resolve the matter as soon as possibleIf there has been any mistake on our end regarding payments received that should be credited to your account we will require your assistance and additional information to rectify the issue? We would like to talk with you to regarding this matter as soon as possible.? If we are unable to resolve this directly with you, the information will be transferred to our balance recovery team for further resolution.? Please don’t hesitate to call us at 800-495-or email us at [email protected] hours of operation are Monday through Friday from 9a-4p MSTWe look forward to working with you towards a resolution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me at this time as long as I receive the letter Zynex indicated would be forthcoming in 5-days and that my account is closed with a balance Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I am not actually rejecting this response My intent here is that the issue remain open until I receive paymentThe Revdex.com requires me to respond within days or they consider this matter resolved so I have no other option then to "reject" it at this time I fully agree with the proposed solution; however, Zynex Medical has stated since May that they will refund me the money and that has not occurred yet So even though they again have stated they will refund the money, I need to keep this complaint open until I actually receive that agreed upon amount of $ Sincerely, [redacted] ***
Hello, We have contacted this patient today to resolve thisThe patient had not received a bill from our company but an explanation of benefits form her insurance that was causing some confusionWe have explained that this does not reflect an actual amount owed and with the unit returned we have closed the file
Thank you for reaching outThis account has been closed as of 11/08/and all balances have been written offThis patient will receive a closure letter for their records regarding this and after that no further correspondence will be issued unless requested.We acknowledge the mistake and apologize for the ongoing confusion on this account while hoping that this proof of closure will avail any further concerns this patient hasThank you,
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ We are actively working with this patient to find a resolution that is fairAs requested in this complain a return pouch has been sent so the patient can return this unitOur device has been in this patient's possession for monthsThe patients insurance has not been billed since the patient requested his service be stoppedWe will continue to work with the patient to find a reasonable solution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been keeping this device for months because my physician told me it's free and covered by my insurancesAnd I haven't used this item because I've been healedI still keeps it becasue it's free I haven't been contacted by anyone from Zynex medical since my call to them, although they said their manager will call me back many days agoIt's untrue that Zynex said they are working with me for an solution Zynex has already billed my insurance for buying the deviceEven if Zynex is sending me a return pouch, they didn't mention that it's free returnFrom people's experince, Zynex just charge them monthly rental fee for the time people keeps their device, which is so wrong Please solve this problem without dodging the extra fee issues Final Business Response / [redacted] (4000, 9, 2015/08/26) */ A manager has been in touch with the customer and a resolution has been reached Final Consumer Response / [redacted] (2000, 11, 2015/09/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Zynex offered for a free return and no more billsThey promised to zero the balance on my account once they received the unitI accept this offer for now
Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Per the patients prescription from her doctor monthly supplies were sent so she could maintain treatmentThe patients mother called in in March to discontinue supplies and that was doneNo supplies were sent after the request to stop was receivedSince the patient filed this complaint she has been in touch with customer service and come to an agreement on the account
Initial Business Response / [redacted] (1000, 8, 2015/07/08) */ Zynex billed and worked with insurance appropriately to get this patient's unit covered for herUnfortunately insurance denied despite our best efforts and the patient received an EOB from them detailing their denial After checking the patient's file I see that she made one call after receiving a statement where the customer service representative offered her an account settlement This account has since been settled
Hello, We have contacted this patient today to resolve thisThe patient had not received a bill from our company but an explanation of benefits form her insurance that was causing some confusionWe have explained that this does not reflect an actual amount owed and with the unit returned we have closed the file.?