ZyXEL Communications Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Yes the business did respond to meHowever, they are asking me to invite comcast technician to do some adjustments to the deviice settingThis device previously worked fine for few monthsNow if I invite comcast technician, comcast will charge me $as it is not their faultI am not willing to incur this expenditure as I already spent money for the device and shipment when it was sent back to Zyxel for the service.]
Regards,
*** ***

Thank you for bringing this issue to our attention. We
recently updated our tech support tracking systems and it appears that this
customer's follow on inquiry was dropped during the transition.
However, immediately after becoming aware of the complaint we made
contact with
the customer on how best to resolve the issue (see the attached)We will help him resolve the
issue or refund his moneyWe work hard to provide timely responses to all of
our customers and we failed to do so in this case
[redacted]
Technical Support Manager | ZyXEL Communications, Inc
p: [redacted] - f: [redacted] - @: [redacted]
www.us.zyxel.com | N
Miller St Anaheim, CA

We have been communicating with the customer and offered refund. The refund check should be delivered to the customer today.