24/7 International

HiI just reached out to customer in hope to resolve her issue with her bag.Thanks[redacted]

Hi, I got in contact with [redacted] and he has agreed to accept the 20" carry on. I am just waiting on his mailing address and what color he prefers. ThanksEric A[redacted]

I will contact this customer and resolve their issue.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Mr. A[redacted],If you will not provide a refund, then I want the replacement bags we had already agreed upon. Please see attachment.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I received my bag today,  I am satisfied.  Than you Revdex.com for your actions and help in getting this matter resolved.[redacted]

Complaint: [redacted]
I am rejecting this response because:
 I received a letter in the mail today stating that my complaint has been closed since I have not responded to any correspondence.  I...

have never been contacted regarding this complaint prior to receiving this letter by Revdex.com or the company in the complaint.  Please do not close my complaint.  It has not been resolved.  please use this email address for any future correspondence. Thank you, [redacted]
Regards,
[redacted]

Hi, I will contact the customer today and resolve her issue. ThanksEric

Complaint: [redacted]
I am rejecting this response because:
I have been in communication with the business for over a month, exchanging dozens of emails and phone calls. The resolution provided by the business was unaceptable. As stated, I...

would either like my set replaced, or a full refund of my purchase price so I can purchase another set. I have not heard from the business in several weeks and am awaiting their response.  
Regards,
[redacted]

Hi, I will contact customer today and resolve his issue. ThanksEric

Just letting you know that I was able to satisfy Mrs. [redacted] with a new underseat bag. I also gave her the tracking#[redacted]. She said upon receiving the bag she will contact you to close the case.   Thanks [redacted]

Hi, I will be contacting customer to resolve her issue by phone and email. There was log in issues and now that is all resolved. ThanksEric

Review: I purchased a [redacted] luggage set from HSN for $260 and it has a defective handle and wheel. The item was under warranty, so I finally hunted down the warranty company (HSN sells [redacted], but its covered under [redacted] Luggage, which doesn't answer their e-mails, so after a Google search I finally found that 24x7 International owned [redacted]). After several e-mails, no one responded. I also called their number several times, left several messages, and no one responded. I finally called and got a hold of Eric, who told me to mail the item to a repair facility. I did that a month ago, and paid $15 in shipping charges. Last week I received the item back, but the all-black luggage now had a purple handle, and 1 purple wheel. The repairer didn't use the correct color replacement parts. So I contacted Eric again and he offered a replacement, however they wanted me to pay another $15 to ship the item - even though I already paid shipping for a defective repair. I contacted Eric several times to ask why they were charging this even though I already paid $15 - I've e-mailed and called, and never received a response.Desired Settlement: I would either like a replacement of the same product that I purchased (black [redacted] luggage set), or a full refund of my purchase amount. Since I already paid $15 to ship the item to the repair facility, I don't want to pay another $15 to replace it.

Business

Response:

I will contact this customer and resolve their issue.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have been in communication with the business for over a month, exchanging dozens of emails and phone calls. The resolution provided by the business was unaceptable. As stated, I would either like my set replaced, or a full refund of my purchase price so I can purchase another set. I have not heard from the business in several weeks and am awaiting their response.

Regards,

Review: I first contacted [email protected] to warranty a Lucas Under the sea Travel Case; I was told they would ship me one. After many attempts I still have not received and have turned in all the paper work and $15 to get my warranty Case. The last I heard from them was on Oct 20 wanting me to go to [redacted] (we do not have one in the area) with a coupon and get the case and they would send me the money difference. I explained that I had no [redacted] close and I thought they were shipping me the bag. I have heard nothing from them since and even told them to please respond before I had to go to Revdex.com.Desired Settlement: I would like another bag shipped to me as soon as possible since this has been going on since August 14, 2014.

Business

Response:

I will contact this customer.

Consumer

Response:

Review: [redacted]I am rejecting this response because:Regards,[redacted] I have not heard from this company, I would love to.Thank you.

Business

Response:

Just letting you know that I was able to satisfy Mrs. [redacted] with a new underseat bag. I also gave her the tracking#[redacted]. She said upon receiving the bag she will contact you to close the case. Thanks [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I received my bag today, I am satisfied. Than you Revdex.com for your actions and help in getting this matter resolved.[redacted]

Review: I bought a piece of luggage from RXXS in November and used it that night. When I arrived to my destination the luggage was destroyed; the front pockets and cover almost ripped entirely off. Since November 2013 I tried numerous times via email and phone to have my warranty validated. I finally was able to get a hold of [redacted] in warranty services and 1) she had no idea who I was even though I had emailed her numerous times to which she replied and 2) had no answer for the delay in replaceming my luggage. After sending an additional $15 to cover [redacted] 24/7 was to send my luggage. Needless to say, my check was cashed and I had no luggage. Another call and email were sent to [redacted] and after yet one more long delay (weeks) the luggage arrived. The luggage was 1) the wrong style but worse 2) the wrong size then what I bought (and assumed I would receive again from them.)Desired Settlement: I initially asked for a full refund when I began this warranty process in November 2013 and my inqury was never acknowledged. I travel for work and have traveled numerous times since November so needles to say, I had to buy new luggage. Now the replacement luggae has arrived and it is never luggage I would have bought and paid for; its ugly and black and looks like its designed for a teenage boy PLUS its the wrong size size of my original luggage. I want a refund of my original receipt AND the $15 I was forced to pay to fix an issue with their luggage. Very upset; its been building for 6 months.

Business

Response:

[redacted],

I would like to apology for any un satisfaction you had with this. We would like to offer you for a refund of the amount you purchased of $62.99 to settle for it.

Please let Revdex.com aware about it and close this case, and email me the address to send the check to you.

Thank you and regards

Consumer

Response:

Please close case, they mailed a refund check to me. Thanks.

Review: I purchase two pieces of luggage several years ago at an area retail store. Each piece of luggage has a 10 year warranty. The luggage lost wheels on the larger luggage and the other piece the interior was coming apart.

I went on the website of 24-7 International ,LLC to find out how I can return the damaged merchandise. I was asked to register my merchandise on September 29, 2015. Several days later my registration was made active. At that time I put in a complaint and waited further instructions. I waited two weeks and decided to return luggage to the address provided on the website; 51 Stiles Lane, Pine Brook N.J. 01058. I awaited another week and decided to call 24-7 international and spoke with Eric and he told me that the merchandise was logged in as being received on October 26, 2015. I was going to look for package and get back to me. I called a week later and Eric told me the same thing, that they received it and that he would look for the package. I was not happy and explained that the service was unsatisfactory and he then ensured me he would send me a few selections of luggage to choose from via my email, on November 3, 2015. As of today's date Tuesday November 10, 2015, I have not heard from Mr. Eric A. I would like to receive the luggage substitution that was promised to me, on Tuesday November 3, 2015.Desired Settlement: Replacement of damaged tote bag and pull luggage in brown.

Business

Response:

I reached out to customer. I am waiting to hear back from her.ThanksEric

Review: On 8/29/2013 I purchased luggage from a local retail store. The purchase was on behalf of the non profit I am employee with for business use when going to offsite campaigns. After using said piece two times the wheel broke. I submitted a warranty claim on the piece of your luggage in November of 2013 and sent all of the requested information and pictures. I have not had a single response! I even emailed the information again and tried calling in June 2014 and then again last week and still have not had one response.Desired Settlement: I would appreciate a response from the company and comparable replacement of the piece.

Business

Response:

Please see the attached email we received from this customer on dated of 11/15/2013 and the email we sent back to customer request to follow our warranty policy send back the information for us to review so we can take care of this issue on 11/18/14. We never receive any email afterwards. It was not the case that we do not want to take care of our customer.

Would you please advise this customer, we need to see the evidence ( by picture) to prove the problem in order to assist our customer. Simply email the pictures to us ( to [redacted]) She will be taking care of.

Thanks and regards

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I responded on 11/18/13 with the requested pictures. I have email threads proving that I did. I also tried contacting them again in June by email and by telephone, again I have an email thread.I am also still with in my two years since the date of purchase so the company should still be obligated to honor the warranty. I have attached an email thread of correspondance between myself and the warranty department, I apologize it's in text format. I have also included photos of the defective piece.At this time the non profit that I work for has already replaced the broken luggage as were in need of a piece of luggage. I do not wish to receive a replacement anymore, now I want a full refund and an apology.

Regards,

Review: In June of this year I bought a Blassport 29" wheeled multi-packer bag from a [redacted] store for my child to take when he goes to camp.

He came back from camp with the bag with holes in the seems and ripping around the edges. The bag was put in the bus compartment on the way to camp and back and from the very little use it is absolutely amazing how fast it is falling apart. The bag hasn't even seen normal handling or airport activity. I paid $29.99 for a bag which cannot be reused due to the poor workmanship. I submitted a claim for reimbursement or replacement under your 2 years warranty to the company's e-mail listed on the tags. The e-mail address I send my claim to was [email protected]. I received an automated reply to send warranty claims to [email protected], which I did so on August 31. I followed up with the company on several occasions to no avail - no response in e-mail, phone call. Because the manufacturer/importer of the product is 24-7 International LLC, the [redacted] stores have directed me to resolve my issue directly with them. I can't resolve an issue with a company that won't reply or contact me so I am hoping that Revdex.com can help in that regard. The warranty the bags is supposed to be covered under is 2-year warranty.Desired Settlement: I would like to recover the $29.99 plus tax that I paid for the item.

Business

Response:

Dear [redacted]

I am apology I was overlooked your case I did not meant to ignore you, therefor we would like to show our regret and settle this issue by reimburse you for the amount you paid for this duffle which is $29.99. Please email me your address to send the check.

Thank you and hope all is well.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have luggage purchased from 24-7 that has a defective wheel. The bearing has seized and the wheel will no longer turn. The company has been impossible to reach in regards to filing a defective-product warranty claim. I have followed the instructions on their warranty claim card and submitted emails 7 times! - and have not received a response. In addition, I have called their company headquarters and found it impossible to reach a warranty associate. I have left messaged but they have been ignored.Desired Settlement: Replacement luggage.

Business

Response:

To whom this may concern,

This customer emailed us on 9/03/2013, on 9/04/2013 I replied email to him to honor for the warranty and again on 9/18/2013 replied his email to honor him for the warranty. On 10/07/2013 I replied his email again and attached previous 2 emails to show him I already sent him 2 emails prior and to honor him for the warranty.

[redacted] please check your email history on this 3 days or check the below email. We have try many times to contact you and to take care of you.

Yours truly,

[redacted],

Please see the attached email I sent you on 9/18 and 9/4.

[redacted],

You are honored for the warranty. Please mail me the original receipt with a check for the amount of $15.00 payable to 24-7 International to cover part of the shipping cost. I will ship the replacement luggage to you after I receive the mail from you.

[redacted],

You are honored for the warranty. Please mail me the original receipt with a check for the amount of $15.00 payable to 24-7 International to cover part of the shipping cost. I will ship the replacement luggage to you after I receive the mail from you.

Consumer

Response:

Review: [redacted]

I am very sorry that my email has been the problem in our communications. I have never had this problem in the past and do apologize. I do not have your address and thus cannot send you the $15 check. I will will resubmit the warranty request from my work email which is [redacted] It should come over in the next few minutes. Thanks again for your quick responses.

Regards,

Business

Response:

Hi [redacted],

no problem, I just respond to your email to honor your warranty again, please send the $15.00 check to our office and I will send out the replacment luggage to you.

Thank you have a Happy Holidays.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks go specifically to Ingrid for her quick responses.

Regards,

Review: I purchased a wheeled garment bag that broke when I got to the airport ready to leave for my vacation. When I returned home I contacted the warranty company since it was past 30 day return to store. They informed me to send them a check for $15.00 for a new garment bag which I did. Then they emailed me they had none with wheels, only 1 with no wheels which looked cheap from their picture. I need 1 with wheels. I told them I didn't want what they offered me just send me a refund. Now they want to deduct money from what I paid for some reason.. The tag on the case says $99.99 but I got it for $49.99 plus tax. That is what I want refunded back plus my check for $15 that I sent them.Desired Settlement: full refund $54.11 and my check for $15.00

Business

Response:

To Whom this May Concern,

In responds to the case of #[redacted], please see the below email string which I try to satisfy and to compromise her, to offer her either the garment bag without wheel or 24” luggage. I even sent her the pictures of the garment bag and 24” luggage per her request, after she reviewed she refused to accept it and request for refund.

I then offered her to refund $34.99 which is the price she paid for her garment bag($49.99-$15). This $15.00 deduction is the price difference between our price and the retail price, which is fair to everyone. This is our company’s policy and that is the reason we do not reimburse 100% of consumer’s price. However she reported to your organization and yet not only ask for the price she purchased but also added the sales tax she paid for.

24-7 International LLC is an importer and wholesaler for luggage business and holds the warranty for the luggage we sold.

As you can see, we have already try the best we can to work with this customer. We would like Revdex.com to have the best judgment to settle this case.

This lettle was email to '[redacted] on 10/9/2013, we thought it has been taking cared of, however I am responsed to this complaint thru your website again. Please make the best judgment to settle this case.

Yours truly

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The items being offered are not equivalent to what I purchased. The item I purchased was comparable at $99.99 and I purchased it for $49.99.

Anything less than what I purchased is not acceptable.

I have included a copy of the warranty card, the warranty information and the receipt.

the company states they have a no refund policy, however, the warranty card states no where on it that there is no refunds.

the company is offering less than quality merchandise and not able to replace the items it sells.

I have included a picture of one of the replacements they are offering which looks no where near equivalent to what I purchased.

If you would like I have 2 additional pictures of items being offered which are also below the item I purchased.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,