To Whom it May Concern - Please know that we have received this complaint and will provide a thorough response before Monday, October 30th. Thank you...Sincerely yours,Amazing Pet Expos
To Whom it May Concern - Due to unforeseen circumstances, the 2017 New England event was postponed to the spring of 2018. Although Mr. [redacted]s accepted terms and conditions which stated he knew was ineligible for a full refund, Amazing Pet Expos has, in good faith to our exhibitors and long time partners / vendors, made the decision to issue compensation upon request to exhibitors who were unable to attend or accommodate the updated schedule, although we stressed to each individual client that since we were operating with an event unexpectedly moved, this was weighing heavily on our company as well and we were accommodating each request as quickly as we could, given the circumstances. [redacted] reached out to our offices in response to our initial update regarding the cancellation on September 13th and left a message. He was called back the same day and was unavailable, according to his fiance, who answered his phone number (the only number we have listed) multiple times. A member of our staff spoke to his fiance, [redacted], who explained, in earnest, that they would definitely like to do a future event, however, [redacted] was an active military member who was regularly re-stationed and therefore they were unable to commit to many things long term for 2018, in case they had been transferred to another city and therefore out of distance to reasonably attend the new weekend. She said that although they were unable to commit for a specific new date at this time, they were very interested in perhaps attending an event held by APE in an alternate city in the case that they were relocated. [redacted] was given, in great detail, the situation regarding the rescheduling of the event, as well as the fact that we reserve the right to reschedule an event if it is in the best interests of our attendees and vendors, and that a refund is not due in such a case. [redacted] was told that we understood her circumstances, and under such, we were happy to issue a refund, but that the amount of time could not be guaranteed as we worked to accommodate several exhibitors who had extenuating circumstances prohibiting them from our new date, in face of the fact that we were not usually issuing refunds for such a situation.After our conversation with [redacted], we were notified in mid-October of a Revdex.com complaint expressing concern about a refund, and perhaps an instance of fraud, from [redacted], stating that he had not been reached out to or updated regarding the situation. We immediately contacted [redacted] and explained all of the above details. [redacted] stated that he was aware of the call with [redacted], and the details surrounding the postponement and his refund, and that he was merely making the Revdex.com complaint as a "precaution" and that he understood what had originally been explained and that he would not "further pursue" the Revdex.com complaint, as he understood that while not initially eligible for a refund, that we were working to accommodate him as quickly as possible. He also stated that he had known of our company previously, and that he knew that we had produced multiple events before. He confirmed that his Revdex.com complaint was made after all details had been provided him and his fiance.This leaves our staff baffled in regards to a statement of fraud, considering that we have been in communication with this person before, plus his immediate family, and is familiar with our shows, while claiming to be concerned that we were not a valid company and that we were shirking any type of responsibility with our vendors. APE has produced more than 170 events in less than a decade, and has hosted thousands of vendors and attendees. We understand that Mr. [redacted] is eager to have his funds returned, however, he has been spoken to, and acknowledged, multiple times, the circumstances regarding that refund and his original contractual obligation. He has yet to give an original explanation for his initial Revdex.com complaint (he has continued to accept and participate in calls put out to him for clarification throughout this Revdex.com complaint) other than as a "precaution" (to our staff when asked during our follow-ups, plus the fact that all other concerns expressed via just the Revdex.com complaint have already been addressed, although he has not personally shared them with us when given the opportunity on the phone, such as the fraud claim), while readily agreeing to the fact that he understood his original contractual obligation as well as our efforts to still accommodate vendors dealing with circumstances that could not be changed - again, going as far as to express interest in other cities that we host events. We are unsure why either [redacted] or [redacted] would show interest in other events for cities they could potentially be stationed in if there was a degree of worry that the event, or company that hosts the event, was a fraud. We are still actively working to take care of Mr. [redacted]'s refund request and are happy to accommodate any calls or communication he has regarding that update - however, we must dispute the fact that there has been lack of information or any instance of fraud, as claimed, per the original agreement entered by Red Dogs and the multiple conversations and updates subsequent to our original postponement. We are happy to provide any additional details or proof pertaining to this situation, as well as any follow-up questions for clarification.Sincerely yours,Amazing Pet Expos
Initial Business Response /* (1000, 11, 2016/02/25) */
I am the Director of Finance. We sent her a refund check and it cleared the bank on 02/12/16. This is not a legitimate complaint because she signed a non-disclosure agreement. I would like for this to be removed because she signed a...
non-disclosure agreement.
Initial Consumer Rebuttal /* (2000, 13, 2016/02/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2016/02/02) */
This is not a valid complaint, no is any of it true. They were given the list for free, and that list has no bearing on the booth, the booth rate, the booth performance, the success of their booth, or any show-related performance. All clients...
are told that the list must be typed BY hand after the event are not given any specific time-frame for completion. Ms. [redacted] did reply as promised, and the client was sent and has received the list. We are unclear what this complaint is requesting. Please ask for calcification.
Complaint: [redacted]
I am rejecting this response because:
This is an improper business practice. I do not have my money yet and the Amazing Pet expo has violated its terms of agreement by note refunding vendors for a cancelled event within 90 days of cancellation. My attorney has reached out to the company and has been told that Amazing Pet Expos would be contacting me; this has not happened. In the previous message left on here I was given an individuals contact info; all attempts to contact this person has been unsuccessful. I will continue to persue legal action until I receive my refund.
Sincerely,
[redacted]
To Whom it May Concern -We are currently in receipt of the complaint filed by [redacted]. Ms. [redacted]’s refund and reimbursement is currently being reviewed by our insurance company.We would like to preface our response by stating that although the cancellation of the Windy City and...
Steel City pet expos were caused by a situation outside of our control, we have taken full responsibility for the entire matter. We also provided Ms. [redacted] with independently verifiable documents and letters from our attorney so that she could confirm the details surrounding our show cancellations.The entire reason said insurance claims exist is because the factors which caused the show cancellation were outside of our control and it’s had a devastating affect on us as well. While this is no one else’s problem but our own and none of our exhibitors should have even been aware of the underlying problem, we can’t change what occurred - we can only show through our actions that we’re doing everything in our power to meet their needs. We’re deeply apologetic that Ms. [redacted] has been put in this position.We’re not breaking any promises made to Ms. [redacted]; she was aware that her refund and reimbursement would be underwritten by insurance. Unfortunately, we remain in a waiting pattern for the insurance company to complete their investigation of Ms. [redacted]'s third-party insurance claim and determine when payment will be issued.We remain dedicated to upholding our word in terms of what was promised in regards to the Ms. [redacted]'s (and all of our exhibitors’) refunds and reimbursements and we’re doing everything we can to expedite matters. Again, we’re sorry.Sincerely yours,Amazing Pet Expos
Complaint: [redacted]
I am rejecting this response because:
Sent as an attachment is the history of my email communication with Ms [redacted] regarding the refund matter. As is demonstrated, Ms. [redacted] has repeatedly stated she would refund the booth fee and had repeatedly apologized for her errors with assurances that a refund check would be forthcoming, which still has not happened. In her most recent Revdex.com response she indicated that I requested that the check be made out to me personally, which is not accurate. As seen in the email history, I have repeatedly asked the check be made out to my business, [redacted], instead of the [redacted] trade name as was on the check she gave to me. I cannot process a check made out to my product's trade name.Ms. [redacted] has made several promises of follow through, which simply have not occurred. I am still seeking a refund check made out to my business name, [redacted], in the amount of $540 and will feel the matter is closed after I have received the check and it has cleared processing for adequate funds through my bank.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Although Amazing Pet Expos has claimed that they are working with an insurance company, I have failed to hear from any insurance company or attorneys offices regarding my refund request of $2700 which encompasses 3 cancelled Amazing Pet Expos and expenses incurred from traveling to the Schaumburg, IL, show.I am requesting the name of the insurance company and any and all agents involved with phone numbers and claim numbers so that I may follow up directly on the status of these claims. This company has had ample time to render satisfactory results to me and many other vendors who are in the same situation. This is another stall factor.
[redacted]
Initial Business Response /* (1000, 10, 2015/09/01) */
This is a contract dispute. Our attorney will be contacting her because it is a business to business contract issue.
Thank you! I did manage to reach Mr. [redacted] by phone yesterday and speak to him at length. Since the complaint is closed, I don't know if we can add the verbiage below since I think the whole complaint is published publicly, but just in case, I'm sending this (I tried to post it to the complaint, but couldn't since it was closed) if someone there wouldn't mind adding it to the complaint on my behalf, please:The owner of AE Group, [redacted], did manage to reach Mr. [redacted] by phone yesterday (05-25-2016) so that she could personally apologize for his unacceptable experience and spoke to him at length. She stated that she'd be willing to do whatever she could to further rectify the situation - even though he'd already received a refund - in an attempt to repair the business relationship and change his perspective on our company. He initially declined the offer, but agreed to contact Ms. [redacted] directly if he were to change his mind. Thank you so much! Warmest Regards,[redacted] B. [redacted]President & CEO, Amazing Pet Expos™
I was not aware [redacted] agreed to a refund or why, but it is irrelevant as the client did a chargeback on their credit card. Based on [redacted]'s email, I have accepted the chargeback without dispute.
To Whom it May Concern - We are currently in receipt of the complaint filed by Ms. [redacted] on behalf of her company, [redacted]. Ms. [redacted]’s refund is currently being reviewed by our insurance company. The entire reason said insurance claims exist is because the factors which caused the show cancellation were outside of our control and it’s had a devastating affect on us as well. While this is no one else’s problem but our own and none of our exhibitors should have even been aware of the underlying problem, we can’t change what occurred - we can only show through our actions that we’re doing everything in our power to meet their needs. We’re deeply apologetic that Ms. [redacted] has been put in this position. We’re not breaking any promises made to Ms. [redacted]; she was aware that her refund and reimbursement would be underwritten by insurance and we know she was dissatisfied by how long the process has taken so far. Unfortunately, we’ve had to remain in a holding pattern as well. However, we remain dedicated to upholding our word in terms of what was promised in regards to Ms. [redacted]’s (and all of our exhibitors’) refunds and we will contact Ms. [redacted] tomorrow, 11-21, to see if we can come to an alternative resolution which she’d find acceptable; we will then update this complaint. Again, we’re sorry Sincerely yours,Amazing Pet Expos
Complaint: [redacted]
I am rejecting this response because:It is a long winded bunch of excuses and accusations. There is no actual resolve to the matter. The news reports & multiple complaints filed against this company with the Revdex.com, Attorney's General offices and scammer reports speak for themselves.We as vendors who paid for booths at these pet expo events are not blaming the insurance companies involved in this matter. They are merely caught in the middle of this between the vendors & Amazing Pet Expos. Amazing Pet Expos obviously had no knowledge & did not research the actual type of insurance & policy coverage they purchased. Bottom line - "Show me the money!" along with all the other hundreds of vendors you took money from for several pet expos that never happened.
Sincerely,
[redacted]
#000000; -webkit-text-stroke: #000000; min-height: 14.0px} p.p3 {margin: 0.0px 0.0px 13.2px 0.0px; font: 12.0px Times; color: #000000; -webkit-text-stroke: #000000; background-color: #ffffff} span.s1 {font-kerning: none} October 27, 2017 To Whom it May Concern - Please know that we have received this complaint and will provide a thorough response before Monday, October 30th. Thank you… Sincerely yours,Amazing Pet Expos
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12463693, and will await what their response is and will at that time make a determination as to whether it is acceptable or not.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Per the terms of agreement that I agreed to, Amazing Pet Expos must refund vendors fees if the event is cancelled. Per the attached email on September 12th, the New England Pet Expo was cancelled this year due to a disgruntled employee. No official word has been sent to vendors other this email about refunds, rescheduling the event or how their insurance claim has turned out. We had talked to [redacted] shortly after this email was sent and we were assured that a refund would be sent within 30 days. This has not occurred. Per Amazing Pet Expos terms of agreement, if an event is cancelled, they have 90 days to refund vendor fees. This information is in paragraph 12 of the attached terms of agreement. These terms can also be found at www.amazingpetexpos.com/terms.htm. Amazing Pet Expos is still within 90 days of the refund window, but it is closing fast. It has been extremely difficult to get into contact with [redacted] or [redacted] at Amazing Pet Expos and their legal representation [redacted]. This is extremely concerning to me because of their history of cancelling events last minute which puts the financial burden on vendors. Amazing Pet Expos has acted extremely careless by cancelling events the last minute and not being in constant communication with vendors. Sincerely,
[redacted]
After reviewing and researching this complaint at great length, we were able to determine that Happy Endings No-Kill Cat Shelter received a full refund of $325.00 (check number [redacted]) on January 14, 2015. While we plan to contact Ms. [redacted] to better determine where a possible breakdown in...
communication took place and ease her concerns, according to our bank statements, this check cleared on January 30, 2015. Because we had more than one contact at Happy Endings, we suspect that perhaps Ms. [redacted] is unaware that the refund was already addressed quite some time ago. Since we hadn't had any additional communication from either Ms. [redacted] or anyone else at the rescue since January 11, 2015, we had no reason to believe otherwise.Further, per Revdex.com National Complaint Acceptance Guidelines, "The Revdex.com does not handle complaints that involve purchases made more than 365 days ago"; since Ms. [redacted]'s original purchase was made nearly four years ago (and resolved more than two years ago), we're fairly clueless as to why this particular complaint was accepted by the Revdex.com of E. Missouri and S. Illinois and then submitted to us for a business response when it clearly doesn't meet the basic criteria outlined by the Revdex.com's National Complaint Process.
Initial Business Response /* (1000, 10, 2015/10/21) */
We have no record of any contract with a [redacted].
Initial Consumer Rebuttal /* (3000, 18, 2015/10/26) */
This company has responded that they will send a refund by Oct 30. I would like to keep this complaint open until I receive the...
funds. Please see below email from [redacted] Sales ASsistant with Amazing Pet Expo.
Original Message
Subject: Re: Refund for Majestic Pet Products
From: "[redacted]"
Date: Thu, October 1, 2015 4:44 pm
To: "[redacted]"
Hi [redacted],
Thanks for confirming the amount and mailing details. I [redacted] make sure that the check is made out to [redacted] and sent to the address you specified. The refund [redacted] go out on Friday, 10/30. On that Friday I [redacted] get the tracking number and email it to you.
I appreciate your patience as we've dealt with this mess. As a gesture of goodwill I want to offer you a free campaign on the Atlanta Pet Expo Facebook page. I know that the Atlanta page still has a lot of followers from your area, so a series of posts could really benefit you! If you're interested in this, I'd be happy to work out the details with you.
If you have any other questions or concerns in the meantime, please let me know.
Best wishes,
[redacted]
Sales Assistant, Amazing Expos
[redacted]@amazingexpos.com
On 9/30/XXXX X:XX PM, [redacted] wrote:
> Hi [redacted],
>
> Thanks for the email. Yes, $425 is the correct amount. Please make the check out directly to [redacted], and mail to XXX
>
> Looking forward to hearing further details later this week. Thanks
> again, [redacted]
>
>
> Original Message
> Subject: Refund for Majestic Pet Products
> From: "[redacted]"
> Date: Wed, September 30, 2015 10:58 am
> To: [redacted]@regalpetproducts.com
>
> Good morning, [redacted],
>
> I'm sorry I missed your call. I know it's been a while, and I think
> you deserve a brief explanation.
>
> While this is not a justification, we recently had a staff member who
> was handling the refunds and made a jumbled mess of them, frankly. She
> is no longer with the company. I am now auditing our finances to
> determine exactly who is owed what in refunds and to make sure that
> they are sent. Part of the reason that I was chosen for this is my
> strong background in customer service; please know that I am available
> to answer any questions you may have.
>
> What I'd like to do is verify that we have the correct refund amount
> on file for Majestic Pet Products, after which I will speak with my
> supervisor to determine a set date on which to send out the check. I
> will contact you by the end of this week to let you know the specific
> date the check will be in the mail. My records show that your refund
> amount is $425.00, is that correct?
>
> I sincerely apologize for your wait up to this point, and I want to
> thank you for your continued patience. Please tell me if you have any
> further questions.
To Whom it May Concern - Please know that we have received this complaint and will provide a thorough response before Monday, October 30th. Thank you...Sincerely yours,Amazing Pet Expos
The client informed us on 11/22 that he had done a chargeback against our processing bank, and we have not disputed it. This one should be resolved.
To Whom it May Concern - Due to unforeseen circumstances, the 2017 New England event was postponed to the spring of 2018. Although Mr. [redacted]s accepted terms and conditions which stated he knew was ineligible for a full refund, Amazing Pet Expos has, in good faith to our exhibitors and long time partners / vendors, made the decision to issue compensation upon request to exhibitors who were unable to attend or accommodate the updated schedule, although we stressed to each individual client that since we were operating with an event unexpectedly moved, this was weighing heavily on our company as well and we were accommodating each request as quickly as we could, given the circumstances. [redacted] reached out to our offices in response to our initial update regarding the cancellation on September 13th and left a message. He was called back the same day and was unavailable, according to his fiance, who answered his phone number (the only number we have listed) multiple times. A member of our staff spoke to his fiance, [redacted], who explained, in earnest, that they would definitely like to do a future event, however, [redacted] was an active military member who was regularly re-stationed and therefore they were unable to commit to many things long term for 2018, in case they had been transferred to another city and therefore out of distance to reasonably attend the new weekend. She said that although they were unable to commit for a specific new date at this time, they were very interested in perhaps attending an event held by APE in an alternate city in the case that they were relocated. [redacted] was given, in great detail, the situation regarding the rescheduling of the event, as well as the fact that we reserve the right to reschedule an event if it is in the best interests of our attendees and vendors, and that a refund is not due in such a case. [redacted] was told that we understood her circumstances, and under such, we were happy to issue a refund, but that the amount of time could not be guaranteed as we worked to accommodate several exhibitors who had extenuating circumstances prohibiting them from our new date, in face of the fact that we were not usually issuing refunds for such a situation.After our conversation with [redacted], we were notified in mid-October of a Revdex.com complaint expressing concern about a refund, and perhaps an instance of fraud, from [redacted], stating that he had not been reached out to or updated regarding the situation. We immediately contacted [redacted] and explained all of the above details. [redacted] stated that he was aware of the call with [redacted], and the details surrounding the postponement and his refund, and that he was merely making the Revdex.com complaint as a "precaution" and that he understood what had originally been explained and that he would not "further pursue" the Revdex.com complaint, as he understood that while not initially eligible for a refund, that we were working to accommodate him as quickly as possible. He also stated that he had known of our company previously, and that he knew that we had produced multiple events before. He confirmed that his Revdex.com complaint was made after all details had been provided him and his fiance.This leaves our staff baffled in regards to a statement of fraud, considering that we have been in communication with this person before, plus his immediate family, and is familiar with our shows, while claiming to be concerned that we were not a valid company and that we were shirking any type of responsibility with our vendors. APE has produced more than 170 events in less than a decade, and has hosted thousands of vendors and attendees. We understand that Mr. [redacted] is eager to have his funds returned, however, he has been spoken to, and acknowledged, multiple times, the circumstances regarding that refund and his original contractual obligation. He has yet to give an original explanation for his initial Revdex.com complaint (he has continued to accept and participate in calls put out to him for clarification throughout this Revdex.com complaint) other than as a "precaution" (to our staff when asked during our follow-ups, plus the fact that all other concerns expressed via just the Revdex.com complaint have already been addressed, although he has not personally shared them with us when given the opportunity on the phone, such as the fraud claim), while readily agreeing to the fact that he understood his original contractual obligation as well as our efforts to still accommodate vendors dealing with circumstances that could not be changed - again, going as far as to express interest in other cities that we host events. We are unsure why either [redacted] or [redacted] would show interest in other events for cities they could potentially be stationed in if there was a degree of worry that the event, or company that hosts the event, was a fraud. We are still actively working to take care of Mr. [redacted]'s refund request and are happy to accommodate any calls or communication he has regarding that update - however, we must dispute the fact that there has been lack of information or any instance of fraud, as claimed, per the original agreement entered by Red Dogs and the multiple conversations and updates subsequent to our original postponement. We are happy to provide any additional details or proof pertaining to this situation, as well as any follow-up questions for clarification.Sincerely yours,Amazing Pet Expos
Initial Business Response /* (1000, 11, 2016/02/25) */
I am the Director of Finance. We sent her a refund check and it cleared the bank on 02/12/16. This is not a legitimate complaint because she signed a non-disclosure agreement. I would like for this to be removed because she signed a...
non-disclosure agreement.
Initial Consumer Rebuttal /* (2000, 13, 2016/02/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2016/02/02) */
This is not a valid complaint, no is any of it true. They were given the list for free, and that list has no bearing on the booth, the booth rate, the booth performance, the success of their booth, or any show-related performance. All clients...
are told that the list must be typed BY hand after the event are not given any specific time-frame for completion. Ms. [redacted] did reply as promised, and the client was sent and has received the list. We are unclear what this complaint is requesting. Please ask for calcification.
Complaint: [redacted]
I am rejecting this response because:
This is an improper business practice. I do not have my money yet and the Amazing Pet expo has violated its terms of agreement by note refunding vendors for a cancelled event within 90 days of cancellation. My attorney has reached out to the company and has been told that Amazing Pet Expos would be contacting me; this has not happened. In the previous message left on here I was given an individuals contact info; all attempts to contact this person has been unsuccessful. I will continue to persue legal action until I receive my refund.
Sincerely,
[redacted]
To Whom it May Concern -We are currently in receipt of the complaint filed by [redacted]. Ms. [redacted]’s refund and reimbursement is currently being reviewed by our insurance company.We would like to preface our response by stating that although the cancellation of the Windy City and...
Steel City pet expos were caused by a situation outside of our control, we have taken full responsibility for the entire matter. We also provided Ms. [redacted] with independently verifiable documents and letters from our attorney so that she could confirm the details surrounding our show cancellations.The entire reason said insurance claims exist is because the factors which caused the show cancellation were outside of our control and it’s had a devastating affect on us as well. While this is no one else’s problem but our own and none of our exhibitors should have even been aware of the underlying problem, we can’t change what occurred - we can only show through our actions that we’re doing everything in our power to meet their needs. We’re deeply apologetic that Ms. [redacted] has been put in this position.We’re not breaking any promises made to Ms. [redacted]; she was aware that her refund and reimbursement would be underwritten by insurance. Unfortunately, we remain in a waiting pattern for the insurance company to complete their investigation of Ms. [redacted]'s third-party insurance claim and determine when payment will be issued.We remain dedicated to upholding our word in terms of what was promised in regards to the Ms. [redacted]'s (and all of our exhibitors’) refunds and reimbursements and we’re doing everything we can to expedite matters. Again, we’re sorry.Sincerely yours,Amazing Pet Expos
Complaint: [redacted]
I am rejecting this response because:
Sent as an attachment is the history of my email communication with Ms [redacted] regarding the refund matter. As is demonstrated, Ms. [redacted] has repeatedly stated she would refund the booth fee and had repeatedly apologized for her errors with assurances that a refund check would be forthcoming, which still has not happened. In her most recent Revdex.com response she indicated that I requested that the check be made out to me personally, which is not accurate. As seen in the email history, I have repeatedly asked the check be made out to my business, [redacted], instead of the [redacted] trade name as was on the check she gave to me. I cannot process a check made out to my product's trade name.Ms. [redacted] has made several promises of follow through, which simply have not occurred. I am still seeking a refund check made out to my business name, [redacted], in the amount of $540 and will feel the matter is closed after I have received the check and it has cleared processing for adequate funds through my bank.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Although Amazing Pet Expos has claimed that they are working with an insurance company, I have failed to hear from any insurance company or attorneys offices regarding my refund request of $2700 which encompasses 3 cancelled Amazing Pet Expos and expenses incurred from traveling to the Schaumburg, IL, show.I am requesting the name of the insurance company and any and all agents involved with phone numbers and claim numbers so that I may follow up directly on the status of these claims. This company has had ample time to render satisfactory results to me and many other vendors who are in the same situation. This is another stall factor.
[redacted]
Initial Business Response /* (1000, 10, 2015/09/01) */
This is a contract dispute. Our attorney will be contacting her because it is a business to business contract issue.
Thank you! I did manage to reach Mr. [redacted] by phone yesterday and speak to him at length. Since the complaint is closed, I don't know if we can add the verbiage below since I think the whole complaint is published publicly, but just in case, I'm sending this (I tried to post it to the complaint, but couldn't since it was closed) if someone there wouldn't mind adding it to the complaint on my behalf, please:The owner of AE Group, [redacted], did manage to reach Mr. [redacted] by phone yesterday (05-25-2016) so that she could personally apologize for his unacceptable experience and spoke to him at length. She stated that she'd be willing to do whatever she could to further rectify the situation - even though he'd already received a refund - in an attempt to repair the business relationship and change his perspective on our company. He initially declined the offer, but agreed to contact Ms. [redacted] directly if he were to change his mind. Thank you so much! Warmest Regards,[redacted] B. [redacted]President & CEO, Amazing Pet Expos™
I was not aware [redacted] agreed to a refund or why, but it is irrelevant as the client did a chargeback on their credit card. Based on [redacted]'s email, I have accepted the chargeback without dispute.
To Whom it May Concern - We are currently in receipt of the complaint filed by Ms. [redacted] on behalf of her company, [redacted]. Ms. [redacted]’s refund is currently being reviewed by our insurance company. The entire reason said insurance claims exist is because the factors which caused the show cancellation were outside of our control and it’s had a devastating affect on us as well. While this is no one else’s problem but our own and none of our exhibitors should have even been aware of the underlying problem, we can’t change what occurred - we can only show through our actions that we’re doing everything in our power to meet their needs. We’re deeply apologetic that Ms. [redacted] has been put in this position. We’re not breaking any promises made to Ms. [redacted]; she was aware that her refund and reimbursement would be underwritten by insurance and we know she was dissatisfied by how long the process has taken so far. Unfortunately, we’ve had to remain in a holding pattern as well. However, we remain dedicated to upholding our word in terms of what was promised in regards to Ms. [redacted]’s (and all of our exhibitors’) refunds and we will contact Ms. [redacted] tomorrow, 11-21, to see if we can come to an alternative resolution which she’d find acceptable; we will then update this complaint. Again, we’re sorry Sincerely yours,Amazing Pet Expos
Complaint: [redacted]
I am rejecting this response because:It is a long winded bunch of excuses and accusations. There is no actual resolve to the matter. The news reports & multiple complaints filed against this company with the Revdex.com, Attorney's General offices and scammer reports speak for themselves.We as vendors who paid for booths at these pet expo events are not blaming the insurance companies involved in this matter. They are merely caught in the middle of this between the vendors & Amazing Pet Expos. Amazing Pet Expos obviously had no knowledge & did not research the actual type of insurance & policy coverage they purchased. Bottom line - "Show me the money!" along with all the other hundreds of vendors you took money from for several pet expos that never happened.
Sincerely,
[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Times; color: #000000; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Times; color:...
#000000; -webkit-text-stroke: #000000; min-height: 14.0px} p.p3 {margin: 0.0px 0.0px 13.2px 0.0px; font: 12.0px Times; color: #000000; -webkit-text-stroke: #000000; background-color: #ffffff} span.s1 {font-kerning: none} October 27, 2017 To Whom it May Concern - Please know that we have received this complaint and will provide a thorough response before Monday, October 30th. Thank you… Sincerely yours,Amazing Pet Expos
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12463693, and will await what their response is and will at that time make a determination as to whether it is acceptable or not.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Per the terms of agreement that I agreed to, Amazing Pet Expos must refund vendors fees if the event is cancelled. Per the attached email on September 12th, the New England Pet Expo was cancelled this year due to a disgruntled employee. No official word has been sent to vendors other this email about refunds, rescheduling the event or how their insurance claim has turned out. We had talked to [redacted] shortly after this email was sent and we were assured that a refund would be sent within 30 days. This has not occurred. Per Amazing Pet Expos terms of agreement, if an event is cancelled, they have 90 days to refund vendor fees. This information is in paragraph 12 of the attached terms of agreement. These terms can also be found at www.amazingpetexpos.com/terms.htm. Amazing Pet Expos is still within 90 days of the refund window, but it is closing fast. It has been extremely difficult to get into contact with [redacted] or [redacted] at Amazing Pet Expos and their legal representation [redacted]. This is extremely concerning to me because of their history of cancelling events last minute which puts the financial burden on vendors. Amazing Pet Expos has acted extremely careless by cancelling events the last minute and not being in constant communication with vendors. Sincerely,
[redacted]
After reviewing and researching this complaint at great length, we were able to determine that Happy Endings No-Kill Cat Shelter received a full refund of $325.00 (check number [redacted]) on January 14, 2015. While we plan to contact Ms. [redacted] to better determine where a possible breakdown in...
communication took place and ease her concerns, according to our bank statements, this check cleared on January 30, 2015. Because we had more than one contact at Happy Endings, we suspect that perhaps Ms. [redacted] is unaware that the refund was already addressed quite some time ago. Since we hadn't had any additional communication from either Ms. [redacted] or anyone else at the rescue since January 11, 2015, we had no reason to believe otherwise.Further, per Revdex.com National Complaint Acceptance Guidelines, "The Revdex.com does not handle complaints that involve purchases made more than 365 days ago"; since Ms. [redacted]'s original purchase was made nearly four years ago (and resolved more than two years ago), we're fairly clueless as to why this particular complaint was accepted by the Revdex.com of E. Missouri and S. Illinois and then submitted to us for a business response when it clearly doesn't meet the basic criteria outlined by the Revdex.com's National Complaint Process.
The issue has not been resolved. I have not received the check.
Initial Business Response /* (1000, 10, 2015/10/21) */
We have no record of any contract with a [redacted].
Initial Consumer Rebuttal /* (3000, 18, 2015/10/26) */
This company has responded that they will send a refund by Oct 30. I would like to keep this complaint open until I receive the...
funds. Please see below email from [redacted] Sales ASsistant with Amazing Pet Expo.
Original Message
Subject: Re: Refund for Majestic Pet Products
From: "[redacted]"
Date: Thu, October 1, 2015 4:44 pm
To: "[redacted]"
Hi [redacted],
Thanks for confirming the amount and mailing details. I [redacted] make sure that the check is made out to [redacted] and sent to the address you specified. The refund [redacted] go out on Friday, 10/30. On that Friday I [redacted] get the tracking number and email it to you.
I appreciate your patience as we've dealt with this mess. As a gesture of goodwill I want to offer you a free campaign on the Atlanta Pet Expo Facebook page. I know that the Atlanta page still has a lot of followers from your area, so a series of posts could really benefit you! If you're interested in this, I'd be happy to work out the details with you.
If you have any other questions or concerns in the meantime, please let me know.
Best wishes,
[redacted]
Sales Assistant, Amazing Expos
[redacted]@amazingexpos.com
On 9/30/XXXX X:XX PM, [redacted] wrote:
> Hi [redacted],
>
> Thanks for the email. Yes, $425 is the correct amount. Please make the check out directly to [redacted], and mail to XXX
>
> Looking forward to hearing further details later this week. Thanks
> again, [redacted]
>
>
> Original Message
> Subject: Refund for Majestic Pet Products
> From: "[redacted]"
> Date: Wed, September 30, 2015 10:58 am
> To: [redacted]@regalpetproducts.com
>
> Good morning, [redacted],
>
> I'm sorry I missed your call. I know it's been a while, and I think
> you deserve a brief explanation.
>
> While this is not a justification, we recently had a staff member who
> was handling the refunds and made a jumbled mess of them, frankly. She
> is no longer with the company. I am now auditing our finances to
> determine exactly who is owed what in refunds and to make sure that
> they are sent. Part of the reason that I was chosen for this is my
> strong background in customer service; please know that I am available
> to answer any questions you may have.
>
> What I'd like to do is verify that we have the correct refund amount
> on file for Majestic Pet Products, after which I will speak with my
> supervisor to determine a set date on which to send out the check. I
> will contact you by the end of this week to let you know the specific
> date the check will be in the mail. My records show that your refund
> amount is $425.00, is that correct?
>
> I sincerely apologize for your wait up to this point, and I want to
> thank you for your continued patience. Please tell me if you have any
> further questions.