Initial Business Response /* (1000, 10, 2015/07/16) */
July 15, 2015
[redacted] case XXXXXXX
To Whom It May Concern:
We apologize for the delay in response. Attempting to verify all of these claims has been difficult.
It is our contention that this complaint is "buyer's remorse"...
and thereby beyond the purview of the Revdex.com.
We feel this is accurate based on the following:
1. Each person in our office that spoke with this business asked for some kind of documentation regarding this inability to obtain "licensing". We have held over 15 pet expos in Texas and have never heard of this. This was a condition of any possible refund.
2. After some extensive searching, we can show that this "cancellation" was not made within 48 hours as the business claims. The first call regarding this issue came on April 7. This is three weeks, not 48 hours. Attached is our incoming call log and you can see that this business called in March to register and did not call us again until April 7th. The Revdex.com is welcome to login to our RingCentral call system online and verify the log is accurate. It is a third party system and cannot be altered or changed.
3. Our terms and conditions clearly state that there are no refunds within 181 days of the event date.
4. This business was not threatened with a lawsuit. This business was told that posting on online extortion sites or posting on social media is a violation of the terms and conditions and would result in a breach of contract. This business has a contract with our business that is legal and binding.
Sincerely,
[redacted]
Director of Finance, x115
We spoke to the customer in June and a check was sent. There was an issue with the mailing address. Another check was sent October 15, 2015 and cashed October 22.
Initial Business Response /* (1000, 10, 2015/07/16) */
July 15, 2015
[redacted] case XXXXXXX
To Whom It May Concern:
We apologize for the delay in response. Attempting to verify all of these claims has been difficult.
It is our contention that this complaint is "buyer's remorse"...
and thereby beyond the purview of the Revdex.com.
We feel this is accurate based on the following:
1. Each person in our office that spoke with this business asked for some kind of documentation regarding this inability to obtain "licensing". We have held over 15 pet expos in Texas and have never heard of this. This was a condition of any possible refund.
2. After some extensive searching, we can show that this "cancellation" was not made within 48 hours as the business claims. The first call regarding this issue came on April 7. This is three weeks, not 48 hours. Attached is our incoming call log and you can see that this business called in March to register and did not call us again until April 7th. The Revdex.com is welcome to login to our RingCentral call system online and verify the log is accurate. It is a third party system and cannot be altered or changed.
3. Our terms and conditions clearly state that there are no refunds within 181 days of the event date.
4. This business was not threatened with a lawsuit. This business was told that posting on online extortion sites or posting on social media is a violation of the terms and conditions and would result in a breach of contract. This business has a contract with our business that is legal and binding.
Sincerely,
[redacted]
Director of Finance, x115
We spoke to the customer in June and a check was sent. There was an issue with the mailing address. Another check was sent October 15, 2015 and cashed October 22.