Cable One, Inc.

I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Can the customer specify what is wrong?

There was a service outage which has been fixed. We apologize to the customer the small time without service and plan to call the customer.

We respect the customer view, however, by signing the contract, they agreed to this method of payment. If the customer still doesn't agree, they can walk into the local office to speak with the General Manager about a possible refund.

If the customer has a concern about the termination fee, they are directed to call [redacted] at [redacted] or [redacted] to discuss the contractual obligations for early termination fees.

Customer is not our auto pay service. They did receive a bill 7/08/2015, with a due date 7/22/2015. The statement, 8/08/2015, did state he was past due. A payment was received and service was restored. Local office will credit late fee of $8, reactivation fee of $12 along with a courtesy credit...

of $20.

This is not only THE worst cable company in the Nation but THE worst company in the Nation. I am forced to have them where I live because our property management company does not allow satellite dishes and they are the only other option for television service. They continually have billing problems and shut your service off if you miss 1 payment due date. They are continually raising rates and are always in battles with channel owners about prices and have shut down extremely popular channels including [redacted] and now all [redacted] channels. They do not care about their customers AT ALL and that is why they have an [redacted] rating. If you have the choice do not EVER subscribe to them. You will regret it immediately.

Our technical department has made three attempts to reach the customer with no return call. Please clarify which contact number is best to call.

We clearly understand what the customer is expressing, however, our policy has been clearly stated, where the customer usage stands versus the policy, and the results based on this usage. If the customer controls their usage, fees are not applied.

Issue was resolved and a credit of $210.32 applied to the customer's account.

The customer will be contacted to explain the daily consumption that they have used, given a link where they watch, what they consume and a copy of their agreement that explains the penalties for over consuming. In fact, the customer did go over the limit, was notified prior to the...

penalties being assessed.

We looked at this account and it belongs to a [redacted] does not have permission from [redacted] to discuss the details. [redacted] will need to complete a Revdex.com complaint and call the local GM to verify permission.

I have been a Cable One customer for several years and would like to say service has declined every year. I have called the 800 number several times about a slow signal and having to reset my router several times a day. I have had a technician at my house multiple times as well. I went into the local Borger, Texas office in December 2015 and even went as far as to up the speed of the service in order to get a better signal, the lady up front was quick to update and even offered to give us a new router to see if that would help and since we do lease a router each month. I received a letter in the mail about going over data the beginning of this year, (letter stated 2nd notice), I never received the 1st notice. Then March 2016 I received another letter stating 3rd notice of data overage. I assumed the 1st letter that said 2nd notice was sent by mistake so I didn't think anything of it until I received the 3rd notice, because I had never heard of a data plan with cable internet. I called the Borger office and they told me that I had gone over my data 3 months July, October, and February and that it was mandatory that I upgrade not only one plan but two plans to make sure that I didn't go over again. The bill would then jump from around 93 bucks to around 143 bucks. She also told me that after 3 months, if I stayed under the data cap then I could get a smaller plan, but not for 3 months. I was appalled and told her I would be seeking service elsewhere. She advised me that I needed to bring in the router to the office in order to cancel service and I told her I would. Went to return equipment on Tuesday, March 15th since she told me to bring equipment back by the 16th to avoid being charged new rate, doors we're locked and in shoe polish on the door it said "Closed 11:30—4:00 this week." I called and called with no answer, just automated message after being on the phone for well over 15 minutes I was hung up on!! I called again but got automated message and waited on phone for 10.....andoffice I hung up do to frustration!!! This is very poor customer service and ridiculous wait time on the phone!! frustration I work at a local police department and have call time of less than 1 minute, by myself! Therefore I must now be contacting another provider and be moving on.....

Our local office contacted the owners who stated there wasn't a problem.

I originally ordered Cable ONE internet from the website and went through the corporate office (which the ordering process went swell I had a positive view of the company up to this point). However, the local business office never installed or even called when they couldn't meet the scheduled installation time. However, this review isn't about not getting service.
This review is about how after being two weeks late, I called the corporate office again and demanded to cancel my order, and get a refund. They refunded the money (that took 2 to 4 business days) okay, but a day or two after I was refunded, I was immediately charged again the original $85. This put my account negative because I was not expecting this charge nor was I prepared for it. What is more, despite that they can have the money out of my account within seconds, it will still take them days to refund the money. So any overdraft or rejected card fees that I incur because of minor shopping for groceries are just on me.
Perhaps I'm an isolated case, internet never getting installed and getting an unauthorized charge on my account, but this quite frankly is unforgivable. They need to make sure that whenever a customer cancels an order like this or drops services, that they aren't still charged for services or orders that are no longer valid nor received.

The repair was completed yesterday.

Please call/visit the local GM, ([redacted]). They are expecting your call/visit.

The local General Manager, [redacted], has been notified. She will call the customer today to discuss a solution.

I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

I have repeatedly requested them to contact me on this issue I has got so bad that we just cancelled our phone because I was not paying for something that does not work especially

during bad weather however our internet is still not working correctly it now is shutting down with micro wave I called and they said there is nothing they can do. I have requested upper management to call me on several occasions and only now do they want me to call them no I am not sitting and waiting for them to return my call they have my telephone number they can and should call me after all I have several documented attempts to reach them or to have them call me if they are truly sincere in resolving they again can call me at this point in time almost a month waiting and still no call wasted enough cell phone minutes.

Please have the customer contact the local GM, by the name of [redacted], who will wor with them with resolving this issue.