Cable One, Inc.

Customer was notified that the area is scheduled to be upgrade. Thus, the problem should be cleared up by May. Mr. [redacted] already received a credit in December and don’t agree with applying another at this time.

The prices for Internet just keep going up...started out at paying $63 for 4 yrs and then all of a sudden we started going over on data and now pay $93

Had good experience with Cable One internet in Bonham, TX until I called and closed my account. I never received a final bill (forwarded or at the new address I gave them.)

3 months later, I get a collections notice. Their systems said they sent me statements for 4 months to my new address. Cable One blamed the post office for not delivering them.

I call BS on that.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They have not contacted me and I have now been served a third notice upon opening a web page, it read:Cable One 3rd NoticeDear [redacted]:During your most recent billing cycle, you exceeded your data guideline of 50GB of data.  Cable One Please contact me with further instruction on how to handle this case.Regards,

To avoid a change based on a one-time aberration, it is only when a customer exceeds the usage limitation 3 times in a 12 month period that the customer is required to upgrade to a package that can accommodate his actual usage. Cable One sends notices alerting the customer when he goes over his...

data allowance so there are no surprises. Once a customer has been upgraded, he may return to his original plan after 3 months. This is detailed in the attached document.

Per the attached document explaining our usage policy, you can go back to the original level of service once it is shown that the average bandwidth is consistently within those levels for several months.

I would like to help the customer get their refund. Can the provide the old account number, City and State where they previously reside?

Customer exceeded our data use guidelines. He was given options to move to the higher level of service or pay the fees if he continued to use more that allowed. He refused to work with us so we closed the complaint.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.

He lied to you all. He didnt offer any kind of resoluion at all. Im very disappointed with their way of doing things and especially to seniors. Everyone I know is going to be told of this and tell them to change over to a dish network.

Regards,

Please call/visit the GM, ([redacted]). They are expecting your call/visit.

The local General Manager, [redacted] has been informed about your complaint and he will call you in a couple of days to provide an update.

The local office has been trying to reach the customer since December 14 2015.The customer will not respond. Here is the GM’s direct line, please have the customer contact to resolve this issue.
GM: Ted R[redacted]              ###-###-####

The customer modem was replaced on 11/30 and the issues have not repeated.

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We understand the customers concern, however, through research by the local office, best effort speeds to their network are near the 50 Meg, what the customer pushes through his network/or devices will be determined by the architecture setup in the home. I will ask the local office to send someone out walk the customer through our different speed tests.

I recently received a $2.99 sur-charge for sports channel. My. household has no desirer to watch any forms of sports. When I tried to contact the company, this long tape was played, then it would stated, " A representative will be with you shortly," Then it would hang up. I went on line and this is what was shown:

I have a new charge on my bill called "Sports Surcharge" for $2.94 - what is this?

Sports programming has become one of the biggest drivers of programming cost increases for cable and satellite providers, and now represents more than one third of Cable ONE's programming costs. Despite our best efforts to control these sports programming fees, Cable ONE, like other cable and satellite companies, can no longer continue to absorb these increased costs. This surcharge covers a small portion of our costs to carry increasingly expensive sports programming that is carried by networks in every level of our channel lineup, including dedicated sports channels such as ESPN, NBC Sports, and the NFL Network, as well as on general entertainment networks such as TNT, TBS, USA Network, and your Regional Sports Networks.

This is very WRONG to charge people for this service especially when they are not interested. If I don't pay the sur-charge what will the outcome be?

Cable One is FULL of it.

The late and transfer fee was removed. The local office left a few messages so they can explain that one service month is due. If not paid on time, the customer will be assessed fees that they will have to pay.

Cable Ones internet, phone, and cable TV service is the worst I've ever seen. But, the customer service you encounter when you call about issues is even worse! Internet connectivity is so unstable you really can't rely on it. Customer service reps are the rudest people I've ever dealt with. They pretty much have a monopoly on the MS Gulf Coast and they know it! The only thing "PREMIUM", reliable or speedy you will get with Cable One is the BILL! In a nut shell .. with them you get the highest prices, lowest quality, and most horrible attitude of customer service help. Get your service elsewhere ... because no one could possibly be worse!

This company's services are shoddy at best. They are constantly going out and having down time. We did not receive a statement for one month payment from them.

We then received our regular statement with a statement for last month with a $8 late fee. We immediately mailed a check. Our services were "disrupted" less than two days after receiving the statement in the mail. Yet it takes 2 weeks to even get a service guy out to your house and even then they will be there between 8am and 4pm(nevermind that you have a 9-5 job that you need to be at). But they are able to shut you off at midnight with hardly any notification and then charge you even more to turn it back on.

They never sent a first or second notification or called to find out why we have not paid. We have not missed a payment in the past 4 years.

Then they are going charge me on top of the $8 late fee a $12 reinstallation fee, for someone to push a button and turn it back on.

What a way for a company to provide lousy service and then show top speed in cutting you off and gouge loyal costomers. Honestly most customers probably deserve at least one month free a year for all the time that they are down.

Before any installation is completed, the customer electronically signs to finalize the process. This was done by the customer. Therefore, the contract is valid along any term or financial obligation.

The only reason they exist is because of monopolies in their area. Their pricing is beyond expensive - Over $100 for internet often happens quickly due to their 'datacap" policy where they automatically increase your rates for internet if you go over. Their cap is so low you can hit it with basic browsing. This is a predatory business that goes after small communities that offer no competition.