Cactus Jack's Autos

When I test drove it I pointed out that the gas gauge was not working, the rear left window and the headlight. Cactus Jacks told me that they would cover the repairs after I purchased the vehicle. All of these issues were promised to me by Cactus Jacks. When the vehicle was taken in for an oil change in April, it was brought up to the mechanic that we needed to have the gas gauge and window looked at, but were told we would have to leave the vehicle for a week in order for it to be looked at and repaired, so we only had the oil changedI did try and schedule at least other appointments from March to June, but was told every time that I would need to leave the vehicle for a week, which I was not able to do. Once I purchased my second vehicle I took the Escalade in and told them they had weeks to get all of the work done. When the vehicle was taken in there was half a tank of gas in it. I have a video of when my Fiancé drove down to the mechanic, took the Escalade to the gas station and filled the tank, took the vehicle back to the mechanic and showed them that the gauge still showed empty. When he showed the manager, on video, that the gauge was still showing empty, they told us that we would have to pay the deductible to have it repaired. I can provide the video showing that the gas gauge did not move once the take was filled, I also have the video of filling the gas tank with $worth of gas. This is unacceptableI would not have purchased the vehicle had they not made the promises to get the vehicle's gas gauge repaired. I am asking that Cactus Jacks make the repairs that were promised, Gas gauge repaired, left rear window repaired, light replaced. I am willing to pay the deductible for the other issues that have now come about, because those issues were not known at the time of purchase. I feel that this is a breach of contract as I would not have purchased the vehicle without the repair of the gas gauge

*** *** is an authorized third party repair facility contracted by Cactus Jacks to perform repairs for certain warranty claimsMs*** brought in the vehicle on 12/15/Pursuant to the warranty agreement *** *** agreed to repair the vehicleOn 12/17/Ms*** became due for her
remainder of her down payment ($)On 12/28/Ms*** paid the $deductible which paid for the remaining of the balance, and picked up the vehicle. The total bill was $2,On 12/31/Ms*** became due for her first installment payment of $Cactus Jacks repaired the vehicle pursuant to the conditions of the warranty. It is Ms*** responsibility to maintain her financial obligations with the finance company. Ms*** did not maintain her financial obligation with the finance company thus resulting in the status of the credit reportingNo refund is warranted as we performed according to the warranty agreement, and the credit is being reported accurately Sincerely, Arturo ***

The customer called and stated her car would not start and we would like to inspect it to see if it is covered under warrantyShe did not want to havethe vehicle towed in We cannot fix the vehicle unless we have it at the shop Her reference to a year warranty The vehicle is a
newer vehicle and MAY be eligible for some of the original Manufactures warranty She will have to call Dodge We gave her a free month mile warranty We would love to help her with her vehicle Please have it towed to our *** ** *** *** The customer has been driving the vehicle for 30-days. Thank you*** ***President

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

We have reached out to customer and are going to handle the customers concerns with vehicle

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

After years of being in business and hundreds of thousands of satisfied customers this is the responseWe will stand behind the product and service like we alway have.Let us inspect the vehicle and make our determination Thank YouDennis D***

I reviewed Mr*** file and found the following: We have spoken to Mr*** and written to him that we updated his credit report with ***. It is his responsibility to file a dispute with ***. They will not make the change until he files a dispute. He is the
only one that can activate the change. Please have him do so. The process, because *** is a large company will take -days.Sincerely,*** ***President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Hello, Unfortunately we were not able to locate any records of this customer in our data basePlease provide the name of the person on the contractWhich location was the purchase made in? It is possible that the loan is actually being serviced by our sister storeIf that is the case this
will have to be referred to themWe are listed as Cactus Jacks Autos, they are Cactus Jacks Auto Sales Thank you, Arturo V***Manager

We apologize for the mis-communication and the shop closing which in turn did not allow us to replace the battery after 3:We can issue a credit for the batteryRandy our service manager has asked Ms*** to come in regarding the transmission codes but she has not made it inWe need
an opportunity to look at the vehicle so we can diagnose and repair the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Due to the previously mentioned issue, I had no other choice but to miss two different days from work, costing me close to $from my payA $credit to my account is equal to merely hours of my timeI apologize for the inconvenience, but unfortunately this offer does not resolve my complaint
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I am sorry you have been inconvenienced by some mechanical issues It is my understanding they have been address to your satisfaction Please contact ***, (you have his company cell number) my shop foreman if any other problems arise I am going to credit your account $
for missing work time I hope you have a nice day
*** ***President

We have been working with the customer to resolve the issue. We ordered one part and the vehicle need a second part. That part was on backorder from the Dealer.The part is in now. They can call the service department to set up an appointment. We will give them the $credit
once the repair is done. This is the first time we heard about a radio. The door actuator should not have anything to do with the radio, but we can look at it. The customer uses their vehicle for commercial use (not allowed under the contract) and has had a difficult time leaving us the vehicle.Sincerely,*** ***President

We are sorry Ms*** experienced problems with her vehicle She drove the vehicle for miles and came in with the problem of her cooling fanWe tried to fix the connectionWe also noticed her front brake pads were almost ready to be replaceWe replaced them for freeThe
repair on the fan connector did not workShe brought the vehicle back in and we replaced the entire connection assembly The repairs were all covered under warranty I feel the company did a great job with customer service I would like to offer Ms*** a $credit for the time and gas she spent bringing in the vehicle.Thank you*** ***President

Attached are the Warranty documents that Ms*** was given at the time of the purchaseIt clearly discloses the Deductible for the warranty and goes over covered items and non covered itemsThe head light was already looked at and the bulb was replaced at no charge, this is not a covered itemMs*** states she "wants the things that were promised" attached is also a copy of the "WE OWE" The only thing stated in this document at the time of sale was the passenger rear windowThe document states we do not offer verbal promises and the document is only valid days from the date it was issuedThe warranty would apply after that. We are willing to repair the window even though the time has elapsedAny other warranty work will still be subject to the Deductible. Attached is also a work order of what the three items that Ms*** is referring to would cost without the warranty

Please remove this from my experience rating It is a payment issue Should be made out to *** *** The customer should contact Charles (the manager) and he should be able to change the payment date. Dennis D***President