Cactus Jack's Auto Sales

I bought my car from the camelback dealership and was assured multiple times the car was running great and had been checked out by multiple people to insure this. I bought it on the 14th, drove it 10 minutes to work both ways for two days and it worked great. On the 16th it said engine power reduced and the car shut off. I kept trying to start it and got to work. While driving home the same day it repeated this 3 times and I was stuck in the middle of an intersection and almost hit by two cars. I could have been killed or hurt someone else because of this piece of crap car. I started calling them on the 16th the second the car broke down. I was told just to get a ride from a friend and come back Monday. I tried to return the car and only asked for my down payment back and they have refused and said we will fix it and give it back. I do not feel comfortable in a car that could have killed me so I told them I don't want It back. I was passed around to a numerous amount of people and was repeatedly told there's nothing I can do because its now my car. every time I spoke with anyone they were extremely rude and also very rude to my mom who was just trying to help. these people will take all of your money and sell you a crap car with no problem. They have no conscious and will not take a second look even if you were almost hurt. NEVER do business with them seeing as how they are rude and uncaring about anyone other than themselves. they still will not refund me and refuse to try to work out a deal with me. NEVER AGAIN!!

Better Business...

Bureau                                     ...⇄ Cactus Jacks Auto Sales
4428 n 12th Street                                     ...⇄ [redacted]
Phoenix, AZ 85014                                     �...⇄ [redacted]

01/14/2016

ID# [redacted]
RE: [redacted]

Dear Sir or Madam:

[redacted] purchased a 2005 Chrysler 300 from us in 2015. The salesperson had no knowledge of the vehicle ever being in an accident prior to us purchasing the vehicle..
Mr. [redacted] account fell two payments delinquent $435.00. We tried to contact [redacted] by email, text and calling
him. He never responded and his vehicle was submitted to an outside repossession company.
[redacted] contacted our Office Manager and she advised him of his delinquent amount and repo fees he needed to pay
to redeem his vehicle. He did not have all of the funds as a courtesy we agreed to move a payment to the back of his loan so he could afford to pick up his vehicle.
I feel all parties are satisfied and would like to close this complaint.
Thank you for the opportunity to respond and resolve this complaint.

Sharon M[redacted]
Office Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I do not accept the response made by the business to resolve this complaint. The vehicle was returned to the place of purchase. I work 40+ hours a week and do not have the time necessary to take a vehicle half way across town to leave it at a shop and inconvenience myself. I purchased a running, working vehicle from Mr. [redacted].  If I had been made aware that the vehicle I was purchasing was going to need major repairs just a day after the purchase, let alone the repairs have to be made clear across town, I would have not purchased the vehicle. After returning the vehicle to the purchase location, I stepped inside and spoke with Mr. [redacted] who informed me that he had nothing to do with the financing or refund of my payment, I was instructed by Mr. [redacted] to contact the Phoenix location at I-17 and Camelback for information about my refund.                                                                                   

After leaving Mr. [redacted]s location I looked up the phone number for Cactus Jacks Phoenix location, the secretary answered the phone and I asked to speak with a finance manager. I was then transferred to a voicemail box where it stated the voicemail box was full, and not accepting new messages. I hung up, and called back and instructed the secretary to place me on hold while she/he locates a finance manager. After locating someone, a Miss [redacted] *. answered the phone, and asked if she could put me back on hold while she picked the phone up in another office. I was on hold for approximately 2-3 minutes until she answered and rudely asked, "What can I do for you". I explained the situation and she immediately got defensive and started telling me there is nothing she can do. She told me that I would need to bring the vehicle in for repairs and that otherwise she won't be able to do anything for me. I told her I had no available time from work to bring the vehicle in, due to the conflict of my work schedule and the repair shop hours and location.  [redacted] then instructed me, "Then you need to make time from work" in order to get the vehicle that was supposed to be functioning in the first place up to par. After repeated attempts to get an answer from her, she stated, "look I just got into work I will look into it and give you a call back" then hung up. I waited about 15 minutes before calling back, and I asked for Miss [redacted] again and I asked her to tell me which process she was going to take to help resolve my problem. She started telling me that she doesn't need to tell me anything, and that she is working on it and I need to stop calling. The conversation went back and forth for a while until I asked for someone above her. Seeing as she wasn't able to assist me, I asked for her boss' name. She informed me that there is no one higher and she is the highest. So I asked for the owners name and she informed me that she is not allowed to give out that information. I told her that I know where the Phoenix location is and I could very easily come down and ask for the owner’s name. She then rudely and quickly answered my question in a way that was too fast to comprehend. The conversation ended with her hanging up on me once again.

The same day as the phone call with Miss [redacted] I had gotten to work and had very limited time to discuss further details during the open hours of Cactus Jacks. I called on my first break at 12:30pm and asked for an update, she said she had given my information to the general manager who would be calling me. The call ended as I proceeded to work. On my lunch at 2:30pm I checked my phone and found a voicemail from the general manager saying that he would be there until x hour and I could return his call. I called back several times during this same 30 minute lunch but never got through. My last chance to contact someone was at 5:00pm on my last break. I called the manager back, and explained the situation to him. I was never offered any of the things he has stated in his response to the [redacted]. I explained that that is unacceptable for a business to expect someone who is a customer to bring in their newly purchased vehicle for repairs. I asked why he would not just refund the down payment so that I would not have to take this matter any further than between me and Cactus Jacks. He told me he is a business man, and if he always refunded the money he wouldn't have a business. I was never offered to have the repairs done free of charge. Also, I was never informed that I was going to be "credited" $175.00 towards my loan, which would still be unacceptable.

I also want to note that my Fiancé had called in to a few different stores to confirm the name of the finance manager so that I could fill in my response to the [redacted] accurately. Every store she had called could not give her the full name, only the first as ‘[redacted]’. The Van Buren st store she had called talked very rudely and disrespectful to her. She was politely asking for the name and when she had been talked down to by the gentlemen who answered the phone, she told him “You do not need to be rude to me, can I have your name” and was immediately hung up on. I do not like how the company in general is treating not only me, but someone who they clearly have no issues with, who could have also been a potential customer.

I would like to request for [redacted] to retrieve any voice recordings between myself and Cactus Jacks for verification of my claims. 

I did inform both Miss [redacted], and the [redacted] Manager that I would be contacting any agency within my power to attempt to resolve the matter.

Regards,

RE: [redacted]ID # [redacted]Dispute Resolution Consultant:Our service department contacted Ms.[redacted] on 03/05/2015. Both parties agreed that she will contact us at her convenience to set up an appointment to repair her vehicle. She has not made a service appointment...

due to her busy schedule. We will repair the vehicle at no charge when she makes the vehicle available. If you have any questions please contact us at ###-###-####Office Manager

RE: [redacted]           ID# [redacted]Attn.: Dispute Resolution ConsultantAfter reviewing Mr. [redacted] concern, I tried several times to contact him to advise him that Cactus Jacks Auto / Camelback Finance only reports to...

[redacted]. I pulled a report and confirmed we have been reporting the status on his account since it was transferred to finance. As far as 12 month/ 12,000 warranty it covers catastrophic failure to the engine and transmission.Mr. [redacted] returned our calls and set an appointment up with service on 07/07/2015. At that time we will address any issues he is having. Thank you for the opportunity to respond to this complaint. If there is any further questions please feel free to contact me.[redacted]Office Manager

[redacted] purchased a 2011 [redacted] on 07/14/2014 When [redacted] Signed the purchase agreement and contract he also signed a salvage title disclosure form which I have attached for your review.We have attempted several times both by email and phone to contact [redacted]...

regarding the concerns he has with his vehicle. We are more than willing to work with [redacted] and come to a mutual agreement. For any type of resolution we do need him to return our calls or contact us and set up an appointment.Thank you for the opportunity to review this matter, should you have any questions please contact me at ###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not satisfied first off because they did not try to contact me so they are lying. Second I did not see the paper that they attached to the message about vehicle being a total loss. I found out on Saturday after reviewing the [redacted] report that the vehicle was stolen and then deemed a total loss. None of this was disclosed to me when I purchased the vehicle last year.

Regards,

We contacted Mr. [redacted] immediately and took him out of the Dodge Stratus he purchased on 07/25/2015 and was put into a Hyundai Sonata on 07/29/15.  All parties are satisfied and in agreement. Thank you for the opportunity to respond to this complaint. If there is...

any further questions please feel free to contact me.

Dear [redacted]

 As stated in the previous Revdex.com complaint we did not report to any reporting credit bureau. Also we have refunded Ms. [redacted] her down payment as agreed in last complaint. 

As for [redacted]'s concerns about getting an abandonment vehicle fee there is no possibility of that happening because that vehicle was never registered to Ms. [redacted]. 

Please close this complaint as we have accommodated all [redacted]'s request. Thank you for the opportunity to respond to this complaint. If there is any further questions please feel free to contact me.

Office Manager

###-###-####

A woman called into our office stating she was our customers wife and wanted information on his account. We advised her that we could not discuss the account with her and she needed to have [redacted] call us. Mr. [redacted] called in and requested a manager call him back. I contacted Mr. [redacted] and...

explained our policy and he understood. We both came to an agreement that we would put his wife on his account so she could call in and discuss the account. He is out of town a lot which makes it hard for him to make payments. The only time we contact references is if their account falls delinquent and they are not returning our calls. As a dealership we use a third party MVD office to register our vehicles at no charge to our customers. There was no convenience fee charged to Mr. [redacted]. He did accrue a $5.00 late fee which as a courtesy we credit his account $5.00.Thank you for the opportunity to respond to this complaint. If any questions please feel free to contact us.Office Manager

11/23/2016   In response to the complaint filed by Ms. [redacted] on 11/19/2016 in reference to the 2008 Dodge Charger We have been in constant...

communication with Ms. [redacted] in reference to the the issues she is having with her vehicle. We are waiting for [redacted] to forward us receipts so we can move forward in resolving these issue We will submit our response after all parties have reached an agreement. Thank you for the opportunity to review this matter, should you have any questions please contact me at ###-###-####
11/29/2016Both parties Cactus Jacks Auto, and [redacted], have come to a mutual agreement. We have credited Ms. [redacted]’s account in the amount of $204.44, the amount she paid to have her vehicle detailed.We would like to close this complaint as satisfied on both parties.Thank you for the opportunity to review this matter. Should you have any questions please contact me at ###-###-####

I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I still feel that when I call to even ask a question without giving them information that the office ladies are still rude

Regards,

If it could be a negative star rating it would be! Bought from their Tucson location From day 1 the car that I purchased from them stopped working the first 20 mins after I drove it off the lot. When we first test drove it it was fine, drove great, air worked, no check engine light on or anything. So after getting the "approval" which basically consist of them taking your money no questions asked (what a joke) drove the car off the lot and half way home IT STARTED OVERHEATING! Called the dealership after making it home and asked them to tow the car back to the lot to fix the problem, they apologized immediately and sent a tow truck and picked up the car and took it back to the lot where their mechanic "Worked on it" and then called me an hour later said the issue was fixed and all ready for the car to be picked up. So problem solved right? WRONG the next day the car proceeds to overheat AGAIN and completely turned off on me while driving to work, in a very pissed off mood I call the dealership YET AGAIN and tell them the problems the car is having and DEMAND them to pick up the car AGAIN while I get to work. They pick up the car and tell me they replaced the battery and a coil pack had to be replaced and the car should run great. Over the 2 days car runs fine, then the 3rd day the AC stops working (I have 2 children and its 100+ degrees in Arizona, you simply CAN NOT survive without AC!) I call and have them pick up the car YET AGAIN to fix it, at this point I tell them I don't want the car back, this is ridiculous not even a week in and the car has been back at the shop almost every day since I bought it, I even offered to put more money as a down payment to get into a BETTER, MORE RELIABLE CAR!! I called their main office up in Phoenix and spoke with service manager [redacted] and with the finance department and he said that they would fix it one more time and if it didn't work they would do their best to get me into a different car (he said it would take a few days to fix the car because their mechanic walked off the job & I DON'T BLAME HIM) so [redacted] proceeds to tell me to get a rental car and he will take that payment off my car payment to just fax it in and they would handle it. So week goes by and finally I get a call that its fixed, take the car home runs great for 2 days (awesome patch work there guys) and then low and behold car starts over heating AGAIN! By this time I have had the car for a month and a rental for 3 wks now because I can not count on the car that I bought to get me anywhere without it breaking down. I start getting calls from the finance center saying my 1st payment of $300 is due (my rental came out to $308) which I faxed the papers over and they proceeded to tell me they havent received anything so I sent it again and they said for now make and payment and they would work it out... How about NO! So I finally take the car to my mechanic and my worse fear was confirmed that the timing belt was off and the transmission was about to go out soon, I call Cactus Jack and explain the problem to them (I bought their "extended warranty" to cover an catastrophic issues) and he proceeds to tell me "They don't cover that, might as well get it fixed while I'm at the shop" Omg that was it! I was done and pissed! Car sat in front of my house for another week and a half while I contacted them 3 times to pick it up because I was not going to pay for a car that was unreliable from day 1! They also say they report your payments and credit which is a lie because my credit report didn't even show an open car loan on it. They do their version of "In house" financing so that they can over charge you thousands of dollars and ripe you off. The car I purchased in even perfect condition was [redacted] at $4,000 and the car was being sold to me at $7,000 when I asked why it was priced so high he said interest and other fees THEY DON'T CHARGE INTEREST and other fees came out to $300 at most! This is a HORRIBLE place and conduct business in a horrible manner. Every time I was in there about my car there were at least 3 other ppl in there as well complaining about car problems. I really hope no one else has to go through the horrible situation that I did with this company. Please save yourselves from this BS lame excuse for a car dealership!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The reply from the dealership was not quite accurate, when I went in to purchase a vehicle I called first and the salesman before I got there already knew he was going to sell me this car, I didn't know about the warranty I was just told to sign these papers and those papers, I asked questions about the papers I was signing and the sales guy just blew me off stating "its paperwork the dealership needs", I also asked to see the vehicle and I was told " it's over there that I could see it after I got done with all the paperwork and my references had been called. I never got the opportunity to test drive the vehicle.  I still feel like I was taken advantage of. When I took the keys back and gave them to the sales guy, I explained multiple problems with the vehicle, the check engine light came on, the transmission jerked very hard when it shifted, the drivers side front tire shook and bounced. The car was horrible. As I tried giving [redacted] (the sales guy) the key he threatened to keep my down payment (which has now been refunded), he also threatened that it would be reported as a repossession on my credit not a voluntary repossession but an actual repo on my credit as well as reporting the vehicle abandoned and have a DMV applied fine of$500.00 and have my drivers license suspended. The sales guy was trying to intimidate me and force me to keep the vehicle. I told him I would do whatever necessary to report the dealership and its practices to whom ever I had to, and prove that they took advantage of me in my situation. He ([redacted] the sales guy) finally took the keys and again threatened the above, no down payment and repossession, and the report of me abandoning the vehicle and they would make sure that I got the fine and my drivers license was suspended. On the following Monday 4/28/14 I made several complaints in regards to the dealership and their threats to a handful of departments such as Revdex.com, AZ state Attorney General, Dealer Services, MVD as well as the abandoned vehicle unit. That evening I received 1 phone call, I can prove with my cell phone records that the dealership did not try to contact me several times, as they stated  they are not being very truthful in their response. I got the one phone call from a man named [redacted], he stated the car was ready for pick up and that the only thing replaced was a thermostat, I told him I did not want the car there was multiple problems with it, I explained I felt [redacted] had took advantage of me and my situation, he made the same threats that [redacted] did and said he would personally make sure that I did not get my down payment back, that it would be a repossession on my record which would prevent me from getting a vehicle anywhere else as well and he would make sure that the vehicle was reported as an abandoned vehicle and I would get a fine of $500.00 from the Department of Motor Vehicle and my drivers License would be suspended. I told him the vehicle was not abandoned they took possession of the vehicle and he could not do that as it would be a false report to the Abandoned Vehicle department. He ([redacted]) said that they could do it and make sure they did do it. As of today, I have received my down payment back minus the processing fee of $12.00, however I am rejecting this response, as they are only agreeing to not list as a voluntary repossession, I want to make sure I do not get any type of repossession on my record in regards to this matter. As well as I want to make sure that they are not going to register this vehicle in my name and report the vehicle as abandoned to the Abandoned vehicle unit that would cause my Drivers License to get suspended and a state fine imposed on me as both men threatened. The 2 men I spoke with were very adamant that they were gonna have this done. They are very threatening and both took it very personal to make sure that they seen to it that I get my License suspended and paid the fine. So until I get written proof that I will not get any type of repo on my credit from Cactus Jacks or

its subsidiaries , and that the vehicle is not reported abandoned I will not stop with my complaints and will continue to pursue my complaints to all necessary parties. Cactus Jack employees are very threatening and try their best to intimidate the ones that come to them with special credit needs.

Regards,

After extensively reviewing our records Mr. [redacted] vehicle was repossessed for nonpayment on 06/20/2014.  He called in 06/26/2014 we advised him how to redeem his vehicle or pick up his property. He ask us to deliver his property to his home address but our policy is that he...

needs to bring the key in with proof of Identification to get his belonging,  We did not hear from Mr. [redacted] since 06/26/2014 until this complaint was filed.  We called [redacted] and advised him his property was still  here and he could pick it up even though it was pass the 30 days hold period. Mr.[redacted] came in on 07/22/2014 and retrieved his property.

Please close this complaint as satisfied. Thank you for the opportunity to respond to this complaint. If any questions please feel free to contact us. Office Manager

RE: [redacted]    ID# [redacted]Attn.: Dispute Resolution ConsultantOn July 24, 2015 Shannon White purchased a 2007 Chrysler Sebring. Shannon set an appointment for August 07, 2015 to repair some of the items that were a concern to her. On the day of the...

appointment Shannon had to leave before all the repairs were finalized so another appointment was set for August 14,2015 to repair the last two items. I have been in constant contact with the customer. We apologize for the inconvenience    The items were repaired at no charge to the customer.                                                                                     Thank you for the opportunity to respond to this complaint. If there is any further questions please feel free to contact me.Office Manager

Cactus Jacks

2440 W Camelback Rd

Phoenix,Az 85015

                                                                                                                                                            01/15/2014

                                        ...⇄                                                                                 ...⇄ />
Complaint Filed: ( Surprise Location )

RevDex.com                                   ...⇄ />
4428 N 12th Street

Phoenix, Az.

85014-4585

RE: [redacted]

 Dear [redacted]

We have reviewed the second complaint filed by [redacted] on 01/15/14. We do not feel what he wrote was

entirely correct . We have tried to go far and beyond to resolve this issue but Mr. [redacted] refused any type of

resolution. As a courtesy we will refund his down payment and mail to the address he listed on his contract.  

Thank you for the opportunity to respond to this complaint. Please close this compliant. If there is any further questions please feel free to contact me.

Office Manager

We can add [redacted] to the contract if they like so she can discuss [redacted]s vehicle contract and payments, sorry for any confusion.  The horn, alarm and spare tire were fixed or installed at no charge and they were credited the $5.00 late fee. We will replace the front tire at no charge for them just contact [redacted] our service manager. We dont believe any entitlement or consequential expense award is appropriate in this matter.   We apologise for any inconvience and strive to provide quality customer service throughout the term of your loan.

Hi, My name is [redacted]. I recently contacted the Cactus jacks auto finance department the location on [redacted]. now, I was calling in to follow up on a charged off vehicle that I had with them two years ago. Unfortunately life happened to me and I was no longer able to keep up with the payments. Now that I'm in the financial position to pay off the vehicle and everything I called to get more information and I had several questions as well. The First Lady I spoke to was rude and I could tell she wasn't trained that well because every question I had she put me hold. So, finally she came back on the line and stated she would transfer me to her supervisor before I could say, "ok, thank you." She placed me on hold immediately. So, I'm on hold and then someone gets on the line with a very attitude, you could tell in her tone she was very frustrated and she wasn't professional at all. She just said, "hello, how can I help you? What's your name?" And I was a bit baffled because I was expecting the previous lady I spoke to educate the supervisor on what was going on, who I was and why she transferred me to her in the first place. When I asked her for her name, at first she didn't even want to give it to me. I had to give her my name first before she gave me her name. Which was childish and unprofessional and shows a lack of customer service. She was just so rude so, once I finally got her name which is [redacted] and she works at the Cactus Jacks location on Camelback rd. she's the manager/supervisor in the finance department FYI- her attitude just slapped me in the face when she finally gave her name, I told her to not give me attitude, I'm just calling in to get help, the previous lady transferred me to you because she didn't know the answer to my questions and all that. [redacted] began to say, " who do you think you are, you call in, getting smart. . . " she was talking over me. I was asking her if the call was being recorded and monitored because if so, I want her superiors to listen how she talks to her customers. And when I asked her that, she refused to tell me if the call was being recorded or not. [redacted], the manager at the Camelback location was extremely rude, I have no idea how she landed a job in management because she is clearly not a leader, she's not professional, doesn't possess effective communication skills or listening skills because she was talking over me the majority of the time. I couldn't believe the type of treatment I was getting as a customer. To make a long story short [redacted] ended up disconnecting the call, she hung up on me. She didn't help me, she argued with me, I had questions to be answered, I needed help and she decided that she didn't want to help a customer and hung up on me. Also, the lady I spoke to in the beginning she was the same lady I spoke with the 3rd time I called back and she wouldn't give me her name. When I asked for her name she put me on hold, she kept me on hold for about 15-20 minutes. When she came back to the line she hung up on me. I know she did that on purpose hoping I would hang up while on hold, when she seen I wasn't hanging up she just came back and disconnected the line. Those two women were extremely rude. They need to be retrained on customer service, customer treatment. [redacted] the manager needs to be demoted because when I spoke with her, everything she was giving me wasn't leadership, manager or supervisor characteristics, skills or abilities. The other woman needs to be retrained all over from the beginning because evey question I had she kept putting me on hold to ask someone else. I hope those calls were recorded and someone in management other than [redacted] can see how these women are treating the customers. It's easier to loose customers from them just having one bad experience than to gain customers them. I just can't believe the attitude of those two woman while calling into a place of business such as this. I'm completely blown away.

Thank you,

[redacted].

I contacted [redacted] 08/07/2015. Both parties agreed to have Dustin R[redacted] call in and give us autorization  to speak to [redacted] on his behalf.I feel this issue is resolved and all parties are satisfied.Office Manager